Have a Toyota Corolla Received a safety recall notice in May for defective Takata airbags which could rupture and potentially propel metal fragments into the vehicles occupants resulting in serious injury or death To date , they have not been able to remedy or repair the defective airbags as they do not have the parts , nor do they know when they will get them ! ( may be April or later )In the meantime my college age daughter has been driving this vehicle on the interstate Was not offered optiojbof rental car until I threatened to file a complaint with national highway traffic safety administration When I went for a rental car , I was not given anything in writing stating that Toyota would pay for a rental vehicle ( which could potentially cost $a day until the earliest of April 2017) & the rental card agency wanted my card credit information I filed a complaint with the *** (was encouraged to do so by Chip , David Maas service advisor and was very rudely spoken to ok 12/15/by Erica - at the Toyota customer experience center I will NEVER buy or recommend Toyota to anyone The company , in my opinion , Has been negligent in the handling of this matter and is putting its customers lives and the general public ( passengers in these vehicles endanger
I had an appointment fir 7AMAt 9:AM I finally get the diagnosisMy car is very well maintained and has low mileage however I have had several issues that have required service
The person that helped me was rude and annoyed that I would be waiting for my car
Just received the diagnosis and was told it would take more hoursWHAT! She said " I told you it take awhile"This place is worse than the DrOffice
Never will I purchase another Toyota and certainly NOT from David Maus Toyota on Rinehart RdLake Mary, Fl
This is the car dealership/sales person/sales manager in which they play games saying one thing then change and try to up sale you before you even get to dealership. It is unfortunate but their philosophy is constructed on the American showman Phineas Taylor Barnum statement, "There's a sucker born every minute." We went to buy a Scion tC and found that all cars have preinstalled dealer options such as window tint, door guard, and a door handle thing. In fact it seems like all David Maus dealerships have this up sale as we saw at their Volkswagen and Chevy dealerships. Folks, please understand if a dealership adds window tint at $299 and you finance you are paying on that $299 for the life of the finance which could be 72 months. Think about it. Also, you can get tint cheeper elsewhere which when brought up to sales person, I was told but it has life time warranty. Folks, 99 percent of window tinting places have life time warranty. I walked to the Pure Price pricing board they had at the entrance and asked sales person can we get the tC for 20,500 that was listed plus the $799 dealer fee but we do not want your add ons. Which you think since it is on the Pure Pricing Broad it would be a no brainer. Think again. Of course our sales person had to go ask a manager, go figure. On walked Sales Manger [redacted] who had to go ask another person, go figure again. This is called the wait them out, ask multiple people, look we really worked hard for you tactic. [redacted] returned and said, âThey do not have a car that has no dealership add on options, go figure. Thus [redacted] said what if we threw the options in for free at which point I confirmed,âso, $20,500 plus $799 dealer fee and the tax & plate fees?â I made it a point to reiterate multiple times and was agreed. After [redacted] left, I asked our sales person what would they give us for trade of the car we grove in on? Our sales person said he would get an appraisal person and left. No more than five minutes went by when sales person returned and started to re-negotiate saying deal was for MSRP $21,803 plus $799. [redacted] even came back with a laminated MSRP pointing to how this car had spoiler on the front of car. Folks, all 2015 tC have that spoiler design on front. Plus, how is that getting the dealer add on options for free? It is not as [redacted] just added them by going off the MSRP. The funny thing about all this is the price of 20,500 plus $799 is what TrueCar gives you and sends you a certificate when you try to get best price without all the bull. The dealership will respond with an explanation and make it seem like they are wonderful. I just wanted a car dealership to honor the price they have listed on their Pure Price Broad, TrueCar, and agreed at dealership. Too much to ask for with David Maus. I can imagine what would have transpired in their finance department if price honored. If one department is tricky to say it mildly what do you think the other departments philosophy would be? If you want to experience what this motto,âThere's a sucker born every minute," feels like just go to any David Maus.
My wife and I just purchased a New Venza at David Maus Toyota and we asked for the spec sheets we were shown during the selling process. A woman in the office refused to give it unless she could tear off the top of it WTF? Since we've seen it already, why is this info being retracted? This feels sleazy. Stay tuned. I am going to work my way through all the social media sites mentioning this and when we get the call about the buying experience, we will register our dissatisfaction with the uncooperative staff. If I am wrong, prove it by providing the complete spec sheet
Have a Toyota Corolla Received a safety recall notice in May for defective Takata airbags which could rupture and potentially propel metal fragments into the vehicles occupants resulting in serious injury or death To date , they have not been able to remedy or repair the defective airbags as they do not have the parts , nor do they know when they will get them ! ( may be April or later )In the meantime my college age daughter has been driving this vehicle on the interstate Was not offered optiojbof rental car until I threatened to file a complaint with national highway traffic safety administration When I went for a rental car , I was not given anything in writing stating that Toyota would pay for a rental vehicle ( which could potentially cost $a day until the earliest of April 2017) & the rental card agency wanted my card credit information I filed a complaint with the *** (was encouraged to do so by Chip , David Maas service advisor and was very rudely spoken to ok 12/15/by Erica - at the Toyota customer experience center I will NEVER buy or recommend Toyota to anyone The company , in my opinion , Has been negligent in the handling of this matter and is putting its customers lives and the general public ( passengers in these vehicles endanger
I had an appointment fir 7AMAt 9:AM I finally get the diagnosisMy car is very well maintained and has low mileage however I have had several issues that have required service
The person that helped me was rude and annoyed that I would be waiting for my car
Just received the diagnosis and was told it would take more hoursWHAT! She said " I told you it take awhile"This place is worse than the DrOffice
Never will I purchase another Toyota and certainly NOT from David Maus Toyota on Rinehart RdLake Mary, Fl
This is the car dealership/sales person/sales manager in which they play games saying one thing then change and try to up sale you before you even get to dealership. It is unfortunate but their philosophy is constructed on the American showman Phineas Taylor Barnum statement, "There's a sucker born every minute." We went to buy a Scion tC and found that all cars have preinstalled dealer options such as window tint, door guard, and a door handle thing. In fact it seems like all David Maus dealerships have this up sale as we saw at their Volkswagen and Chevy dealerships. Folks, please understand if a dealership adds window tint at $299 and you finance you are paying on that $299 for the life of the finance which could be 72 months. Think about it. Also, you can get tint cheeper elsewhere which when brought up to sales person, I was told but it has life time warranty. Folks, 99 percent of window tinting places have life time warranty. I walked to the Pure Price pricing board they had at the entrance and asked sales person can we get the tC for 20,500 that was listed plus the $799 dealer fee but we do not want your add ons. Which you think since it is on the Pure Pricing Broad it would be a no brainer. Think again. Of course our sales person had to go ask a manager, go figure. On walked Sales Manger [redacted] who had to go ask another person, go figure again. This is called the wait them out, ask multiple people, look we really worked hard for you tactic. [redacted] returned and said, âThey do not have a car that has no dealership add on options, go figure. Thus [redacted] said what if we threw the options in for free at which point I confirmed,âso, $20,500 plus $799 dealer fee and the tax & plate fees?â I made it a point to reiterate multiple times and was agreed. After [redacted] left, I asked our sales person what would they give us for trade of the car we grove in on? Our sales person said he would get an appraisal person and left. No more than five minutes went by when sales person returned and started to re-negotiate saying deal was for MSRP $21,803 plus $799. [redacted] even came back with a laminated MSRP pointing to how this car had spoiler on the front of car. Folks, all 2015 tC have that spoiler design on front. Plus, how is that getting the dealer add on options for free? It is not as [redacted] just added them by going off the MSRP. The funny thing about all this is the price of 20,500 plus $799 is what TrueCar gives you and sends you a certificate when you try to get best price without all the bull. The dealership will respond with an explanation and make it seem like they are wonderful. I just wanted a car dealership to honor the price they have listed on their Pure Price Broad, TrueCar, and agreed at dealership. Too much to ask for with David Maus. I can imagine what would have transpired in their finance department if price honored. If one department is tricky to say it mildly what do you think the other departments philosophy would be? If you want to experience what this motto,âThere's a sucker born every minute," feels like just go to any David Maus.
My wife and I just purchased a New Venza at David Maus Toyota and we asked for the spec sheets we were shown during the selling process. A woman in the office refused to give it unless she could tear off the top of it WTF? Since we've seen it already, why is this info being retracted? This feels sleazy. Stay tuned. I am going to work my way through all the social media sites mentioning this and when we get the call about the buying experience, we will register our dissatisfaction with the uncooperative staff. If I am wrong, prove it by providing the complete spec sheet
Great dealership. Went out of their way to help and solve everything in a timely manner. Would absolutely refer dealership to friends and family.