Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, quote "When Mr [redacted] called us originally we did have the vehicle [redacted] When he got in the vehicle had been sold"That was a lieI called before noon and was told the vehicle was availableWhen I got to the dealership one hour later, yall stated the vehicle was sold the day before.quote "We offered Mr [redacted] the same model vehicle for the same priceHowever he wanted us to add the color upgrades to create an exact match the previous vehicle which cost $3,to change Mr [redacted] did not want to pay the cost difference and decided not to purchase the vehicle."again that was a lieI did not ask for any change on the vehicleI was told by the salesman if I want to purchase an exact same vehicle, I have to pay extraEXACT SAME VEHICLE FOR $EXTRA??? Stop lyingIt is not hard to find out what date this vin ( [redacted] ) sold
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I never received a [redacted] showing that the dealership owned the [redacted] or the AUTO I challenge them to send the [redacted] documentation to Revdex.com for all to see or I will take them to court! Regards, [redacted]
Ms [redacted] brought her Altima with 144,miles on the vehicleMs [redacted] came in origionally to get her struts checked and state inspection completedDuring her complimentary multipoint inspection the window rolled down but did not roll upUpon inspection the motor, switch and regualtor were all badWe called her after the inspection to notify her of the issueDue to the window being broken before it was brought into the dealership we are not able to replace required parts and fix the window If you have any questions please feel free to contact my by phone or email, David M [redacted] McDavid Nissan Owner Loyalty Manager 713-943-
We did have a 2010 *** *** *** in our system at the time, however after further review with Mary and our fleet manager I found an oversight on the representatives side as it was not a hardtop *** *** edition as Mr*** had requestedIn order to rectify the situation we will accomodate Mr*** request of $for his time and mileage. Please confirm ** *** *** *** ** *** as the address to have the check mailed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.My window was completely working and functional when brought to David McDavid Nissan, and and when I asked what happened to my window their reply was the window had no reason to be rolled down but it was, and now it will not roll back upI had to ask them what are they going to do to get it back up it may rain etcI was then told they would try to get the window back up and they would call me after if they could even get it rolled upHow did the window get rolled down if David McDavid Nissan said that it was not working when I brought the vehicle to themNow the window does not do anything but make a clicking noise and will not roll up nor downThe window was working just fine before it got into their hands and they should fix what was broken
Consumer Information: *** *** *** *** *** ** *** ** *** *** When Mr*** called us originally we did have the vehicle ***When he got in the vehicle had been soldWe offered Mr*** the same model vehicle for the same priceHowever he wanted us to add the
color upgrades to create an exact match the previous vehicle which cost $3,to change. Mr *** did not want to pay the cost difference and decided not to purchase the vehicleIf Mr *** has not purchased a vehicle and is still in the market we would be more than happy to try and assist with finding a vehicle to his liking Thanks, David *** Owner Loyalty Manager David McDavid Nissan Gulf Freeway Houston, TX Ph: 713-943-*** Fx: 713-948-***
Consumer Information *** *** ** *** *** *** ** *** There was no fraud committed by the companyWe did own the vehicle and have sent Mr *** a *** report showing that we had ownershipWe did however sell the vehicle between the time Mr *** called and when he showed up
to pick up the vehicleThere will be no reimbursement for the lost time as we did have the vehicle when he originally calledWe apologized for the inconvenience that the sale of the vehicle caused Mr *** Thanks, David M*** Owner Loyalty Manager David McDavid Nissan *** *** *** *** ** *** *** *** *** ***
Revdex.com:
This letter is to inform you that David McDavid Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/25/3:44:PM and assigned ID ***.Sent: Monday, April 20, 7:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Revdex.com I now want this compliant this compliant (***) to be listed as "RESOLVED." I just received a $check from David McDavid Auto Group which covers my time and I accept their apology for the errorThank you and again please list this compliant as RESOLVED.Cheers ** ** ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I never received a [redacted] showing that the dealership owned the [redacted] or the AUTO. I challenge them to send the [redacted] documentation to Revdex.com for all to see or I will take them to court!
Regards, [redacted]
The vehicle [redacted] was sold on 2/11/15 as was told to Mr [redacted] on 2/12/15 when he came in. This vehicle had not finished processing in the system hence the reason it still showed on the site. All vehicles that are posted on the site have the following disclaimer : *All advertised vehicles are subject to actual dealer availability. Advertised prices do not include sales tax, vehicle registration fees, finance charges, documentation charges, and any other fees required by law. Must qualify for all applicable rebates and discounts. Prices include all dealer rebates and dealer incentives. Pricing and availability varies by dealership. Please check with your dealer for more information. Images displayed may not be representative of the actual trim level of a vehicle. Price does not include dealer adds. Colors shown are the most accurate representations available. Information provided is believed accurate but all specifications, pricing, and availability must be confirmed in writing (directly) with the dealer to be binding. Neither the Dealer nor Dealer.com is responsible for any inaccuracies contained herein and by using this application you the customer acknowledge the foregoing and accept such terms.As seen in bold the dealer add ons are not included in the internet price, which in the case of [redacted] it had a optional color package add on. Had the vehicle been here when Mr. [redacted] got here on the 12th he would have been given a total price including the color package which is the additional $3000 that was quoted when he was here on the 12th. In an effort to earn Mr [redacted]s business we are willing to give him $500 off the internet price of any in-stock vehicle. If the vehicle chosen has add ons or accessories those cost will be added to the vehicle price which will increase the total cost. Thank you for bringing us your concerns and we wish you the best in your search for a new Juke. Respectfully, David [redacted]Owner Loyalty Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
quote "When Mr. [redacted] called us originally we did have the vehicle [redacted]. When he got in the vehicle had been sold. "That was a lie. I called before noon and was told the vehicle was available. When I got to the dealership one hour later, yall stated the vehicle was sold the day before.quote "We offered Mr. [redacted] the same model vehicle for the same price. However he wanted us to add the color upgrades to create an exact match the previous vehicle which cost $3,000 to change. Mr [redacted] did not want to pay the cost difference and decided not to purchase the vehicle."again that was a lie. I did not ask for any change on the vehicle. I was told by the salesman if I want to purchase an exact same vehicle, I have to pay 3000 extra. EXACT SAME VEHICLE FOR $3000 EXTRA??? Stop lying. It is not hard to find out what date this vin ([redacted]) sold
Ms [redacted] brought her 2008 Altima with 144,00 miles on the vehicle. Ms [redacted] came in origionally to get her struts checked and state inspection completed.. During her complimentary multipoint inspection the window rolled down but did not roll up. Upon inspection the motor, switch and regualtor...
were all bad. We called her after the inspection to notify her of the issue. Due to the window being broken before it was brought into the dealership we are not able to replace required parts and fix the window. If you have any questions please feel free to contact my by phone or email, David M[redacted]McDavid Nissan Owner Loyalty Manager 713-943-4828
We understand Ms. [redacted] position on her experience. As previously stated we did not do any work on the door or window that would have caused damage to the vehicle. As a courtesy to our customers we do a multi-point inspection which includes rolling down the windows to make sure they are working properly. The window was rolled down during the multipoint inspection which is when it was found as not functional. We put the window back in the up position as it was when it came in and notified Ms [redacted] of the malfunction. We did not cause the damage to the window therefore we will not be fixing it Respectfully, David M[redacted] Owner Loyalty Manager
Revdex.com: I will withdraw my complaint when I receive their check and my address is as posted: [redacted] ***Thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, quote "When Mr [redacted] called us originally we did have the vehicle [redacted] When he got in the vehicle had been sold"That was a lieI called before noon and was told the vehicle was availableWhen I got to the dealership one hour later, yall stated the vehicle was sold the day before.quote "We offered Mr [redacted] the same model vehicle for the same priceHowever he wanted us to add the color upgrades to create an exact match the previous vehicle which cost $3,to change Mr [redacted] did not want to pay the cost difference and decided not to purchase the vehicle."again that was a lieI did not ask for any change on the vehicleI was told by the salesman if I want to purchase an exact same vehicle, I have to pay extraEXACT SAME VEHICLE FOR $EXTRA??? Stop lyingIt is not hard to find out what date this vin ( [redacted] ) sold
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I never received a [redacted] showing that the dealership owned the [redacted] or the AUTO I challenge them to send the [redacted] documentation to Revdex.com for all to see or I will take them to court! Regards, [redacted]
Ms [redacted] brought her Altima with 144,miles on the vehicleMs [redacted] came in origionally to get her struts checked and state inspection completedDuring her complimentary multipoint inspection the window rolled down but did not roll upUpon inspection the motor, switch and regualtor were all badWe called her after the inspection to notify her of the issueDue to the window being broken before it was brought into the dealership we are not able to replace required parts and fix the window If you have any questions please feel free to contact my by phone or email, David M [redacted] McDavid Nissan Owner Loyalty Manager 713-943-
We did have a 2010 *** *** *** in our system at the time, however after further review with Mary and our fleet manager I found an oversight on the representatives side as it was not a hardtop *** *** edition as Mr*** had requestedIn order to rectify the situation we will accomodate Mr*** request of $for his time and mileage. Please confirm ** *** *** *** ** *** as the address to have the check mailed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.My window was completely working and functional when brought to David McDavid Nissan, and and when I asked what happened to my window their reply was the window had no reason to be rolled down but it was, and now it will not roll back upI had to ask them what are they going to do to get it back up it may rain etcI was then told they would try to get the window back up and they would call me after if they could even get it rolled upHow did the window get rolled down if David McDavid Nissan said that it was not working when I brought the vehicle to themNow the window does not do anything but make a clicking noise and will not roll up nor downThe window was working just fine before it got into their hands and they should fix what was broken
Consumer Information: *** *** *** *** *** ** *** ** *** *** When Mr*** called us originally we did have the vehicle ***When he got in the vehicle had been soldWe offered Mr*** the same model vehicle for the same priceHowever he wanted us to add the
color upgrades to create an exact match the previous vehicle which cost $3,to change. Mr *** did not want to pay the cost difference and decided not to purchase the vehicleIf Mr *** has not purchased a vehicle and is still in the market we would be more than happy to try and assist with finding a vehicle to his liking Thanks, David *** Owner Loyalty Manager David McDavid Nissan Gulf Freeway Houston, TX Ph: 713-943-*** Fx: 713-948-***
Consumer Information *** *** ** *** *** *** ** *** There was no fraud committed by the companyWe did own the vehicle and have sent Mr *** a *** report showing that we had ownershipWe did however sell the vehicle between the time Mr *** called and when he showed up
to pick up the vehicleThere will be no reimbursement for the lost time as we did have the vehicle when he originally calledWe apologized for the inconvenience that the sale of the vehicle caused Mr *** Thanks, David M*** Owner Loyalty Manager David McDavid Nissan *** *** *** *** ** *** *** *** *** ***
Revdex.com:
This letter is to inform you that David McDavid Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/25/3:44:PM and assigned ID ***.Sent: Monday, April 20, 7:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Revdex.com I now want this compliant this compliant (***) to be listed as "RESOLVED." I just received a $check from David McDavid Auto Group which covers my time and I accept their apology for the errorThank you and again please list this compliant as RESOLVED.Cheers ** ** ***
Regards,
Revdex.com:
I will withdraw my complaint when I receive their check and my address is as posted:[redacted]Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I never received a [redacted] showing that the dealership owned the [redacted] or the AUTO. I challenge them to send the [redacted] documentation to Revdex.com for all to see or I will take them to court!
Regards, [redacted]
The vehicle [redacted] was sold on 2/11/15 as was told to Mr [redacted] on 2/12/15 when he came in. This vehicle had not finished processing in the system hence the reason it still showed on the site. All vehicles that are posted on the site have the following disclaimer : *All advertised vehicles are subject to actual dealer availability. Advertised prices do not include sales tax, vehicle registration fees, finance charges, documentation charges, and any other fees required by law. Must qualify for all applicable rebates and discounts. Prices include all dealer rebates and dealer incentives. Pricing and availability varies by dealership. Please check with your dealer for more information. Images displayed may not be representative of the actual trim level of a vehicle. Price does not include dealer adds. Colors shown are the most accurate representations available. Information provided is believed accurate but all specifications, pricing, and availability must be confirmed in writing (directly) with the dealer to be binding. Neither the Dealer nor Dealer.com is responsible for any inaccuracies contained herein and by using this application you the customer acknowledge the foregoing and accept such terms.As seen in bold the dealer add ons are not included in the internet price, which in the case of [redacted] it had a optional color package add on. Had the vehicle been here when Mr. [redacted] got here on the 12th he would have been given a total price including the color package which is the additional $3000 that was quoted when he was here on the 12th. In an effort to earn Mr [redacted]s business we are willing to give him $500 off the internet price of any in-stock vehicle. If the vehicle chosen has add ons or accessories those cost will be added to the vehicle price which will increase the total cost. Thank you for bringing us your concerns and we wish you the best in your search for a new Juke. Respectfully, David [redacted]Owner Loyalty Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
quote "When Mr. [redacted] called us originally we did have the vehicle [redacted]. When he got in the vehicle had been sold. "That was a lie. I called before noon and was told the vehicle was available. When I got to the dealership one hour later, yall stated the vehicle was sold the day before.quote "We offered Mr. [redacted] the same model vehicle for the same price. However he wanted us to add the color upgrades to create an exact match the previous vehicle which cost $3,000 to change. Mr [redacted] did not want to pay the cost difference and decided not to purchase the vehicle."again that was a lie. I did not ask for any change on the vehicle. I was told by the salesman if I want to purchase an exact same vehicle, I have to pay 3000 extra. EXACT SAME VEHICLE FOR $3000 EXTRA??? Stop lying. It is not hard to find out what date this vin ([redacted]) sold
Ms [redacted] brought her 2008 Altima with 144,00 miles on the vehicle. Ms [redacted] came in origionally to get her struts checked and state inspection completed.. During her complimentary multipoint inspection the window rolled down but did not roll up. Upon inspection the motor, switch and regualtor...
were all bad. We called her after the inspection to notify her of the issue. Due to the window being broken before it was brought into the dealership we are not able to replace required parts and fix the window. If you have any questions please feel free to contact my by phone or email, David M[redacted]McDavid Nissan Owner Loyalty Manager 713-943-4828
We understand Ms. [redacted] position on her experience. As previously stated we did not do any work on the door or window that would have caused damage to the vehicle. As a courtesy to our customers we do a multi-point inspection which includes rolling down the windows to make sure they are working properly. The window was rolled down during the multipoint inspection which is when it was found as not functional. We put the window back in the up position as it was when it came in and notified Ms [redacted] of the malfunction. We did not cause the damage to the window therefore we will not be fixing it Respectfully, David M[redacted] Owner Loyalty Manager