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David Ogle dba D&B Lawn Care

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David Ogle dba D&B Lawn Care Reviews (6)

Mark with the [redacted] has been instructed for weeks to turn in his vendor paperwork and copy of insurance to Kurk Homes.   On Friday, 11/27/15, he texted me he would not sign our vendor paperwork and will be pulling the equipment off the...

jobsite.  I have a copy of that text.  The homeowner, Mr [redacted], send me an email on 11/27 informing me that Mark would be sending in his paperwork and insurance.  On Wednesday, 12/2/15, Mark told our [redacted] office manager that he already sent in the paperwork.  I confirmed with both the [redacted] and [redacted] offices that he did not send it in.  He did get us a copy of his insurance, just started on 11/30/15, and signed our paperwork at our [redacted] office on Wednesday afternoon,12/2/15, and we gave him the check for $7,155.  Although an agreement was made to provide a check to [redacted] upon the start of work, it was dependent on him completing our vendor paperwork and providing a copy of his general liability insurance.  During the time of [redacted] delivering equipment and finally getting paperwork he called both offices an harassingly amount of times and would scream "where's my [redacted] money?"   Steve B[redacted] Operations Manager Kurk Homes [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We would like the dates you plan to do the work, so that we may be present when the workers  are on the property.

Good Afternoon [redacted],
 
Thank you again for your time
yesterday.   
 
As promised, this email is
intended to serve as documentation to memorialize our conversation
yesterday. 
 
Kurk Homes will be responsible
for the...

following:  
 
1.      
Correction of asphalt / parking lot damage –
Work commenced as of 7/23/15.
2.      
Two drain gratings and unclog drains – Per
our discussion, the drains will be measured and replaced with like / similar
gratings and clogged drains addressed.    
3.      
Three months of property water bill. 
(As a reminder, please send these to me at your earliest convenience for
reimbursement.)
4.      
Screen and metal holders – Per our
discussion, like / similar materials will be purchased by Kurk Homes. 
5.      
Payment of $25.00 for dumpster
parking.  (Once I receive the three months of water bills, the $25.00 will
be included for a single check reimbursement.)
6.      
Three cinder blocks – Per our discussion,
the blocks will be purchased by Kurk Homes and placed at the back of your
property. 
7.      
Four sprinkler heads – Per our discussion, these
will be purchased by Kurk Homes. 
8.      
Ruts in your yard leading to the back of the
property will be filled to improve conditions that hinder mowing your yard with
ease.    
I will follow up with you on
Monday to discuss progress on the above referenced items.  Upon completion
of this list, we will look forward to an acknowledgement from you and Mr.
[redacted] to us as well as the Revdex.com that the items have been
completed to your satisfaction.
 
Kurk Homes will work diligently
for a timely resolution of this matter.  
 
Please let me know you received
this email and feel free to contact me with any questions. 
 
I hope you have a wonderful
weekend.
 
Kind Regards, Christopher [redacted]

Good Evening,We are in communication with the painting contractor and both of us have agreed to repaint the treads for the exterior staircase.We will bring in a little dirt to fill in around the septic tanks.Sincerely,Chris M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[As stated earlier, the Kurk Homes warranty department do not respond to emails or phone calls as Chris M[redacted] instructed them to not provide any warranty work on our home.  For him to respond now that we should contact them directly is disingenuous.   We will work through the Revdex.com and you can negotiate on our behalf.  We are awaiting the results of the independent mold analysis to proceed further.  We have also engaged a third party inspection service to inspect the entire home for warranty issues and expect Kurk to address them all.
Regards,[redacted]

[redacted],I apologize for the inconsistency.  It has been a busy year but with your comments I remember the agreement to the Revdex.com complaint.  I'll have Larry get a trade out to add dirt to the area that settled around the septic system.

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