David P. Moon Construction

This is David *** I received your letter the other day for a complaint, complaint ID number ***I dealt with this customer last year *** ***Mr*** asked me to repair his central vacuum systemI arrived and found the motor was completely burned out in his vacuum systemI gave
mr*** pricing from our local supplier the same day and told him it's only a few days outMr*** persisted on getting the product part number and shopping online to save a few bucksI gave mr*** the part number and he found pricing online and persisted that I order itAfter ordering the part online it was backordered and I let mr*** knowI ordered it from another supplier online and received it over a month laterThis total process took about 6-weeksA lot longer than my local supplier would have beenDuring this time Mr *** msged me and asked me to drop off the old part to his house which I did and left it at the end of his drivewayI returned the new motor after it came inMr*** had the part number which he needed to order the same day I arrived initiallyI also dropped off the part to his house at his driveway after he asked soI also collected NO money during this whole process As you can see I have no negative ratings online I have also never had a case brought upon me for something so simpleThis process also cost me moneyTrying to save him money ordering online for him from an aftermarket online company which I usually do not doI did not know that mr*** could not find them over at his house after I dropped it off in the drivewayHe never let me knowI am sorry that mr*** had a negative experience