[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand that you believe that you are upfront with folks and hear you say that you aren't that type of company that creates issues for the consumer but if you can take a look at the process it would be a relief to me that nobody else has to go through this. I felt that I had nowhere else to turn to with my concerns about your business when this new concern erupted because I was very much ignored previously and just didn't want to go through it one more time with your company. I work in customer service as a nursing home executive director so I'm not completely isolated from the world of customer satisfaction and helping people through concerns. I have learned over time that until one is truly and sincerely customer-centric with an empathetic heart that listens carefully and closely your team won't care about the complaints that they hear on the phone or at any time. I pleaded with your team to address my initial concerns and this fell on deaf ears I was just another customer and was told there is nothing they could do. Never have I lodged a complaint with the Revdex.com or anyone else. Communication is so important and had I been communicated with in a manner that I felt I was being listened to I would have never felt the necessity to go to this level.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand that you believe that you are upfront with folks and hear you say that you aren't that type of company that creates issues for the consumer but if you can take a look at the process it would be a relief to me that nobody else has to go through this. I felt that I had nowhere else to turn to with my concerns about your business when this new concern erupted because I was very much ignored previously and just didn't want to go through it one more time with your company. I work in customer service as a nursing home executive director so I'm not completely isolated from the world of customer satisfaction and helping people through concerns. I have learned over time that until one is truly and sincerely customer-centric with an empathetic heart that listens carefully and closely your team won't care about the complaints that they hear on the phone or at any time. I pleaded with your team to address my initial concerns and this fell on deaf ears I was just another customer and was told there is nothing they could do. Never have I lodged a complaint with the Revdex.com or anyone else. Communication is so important and had I been communicated with in a manner that I felt I was being listened to I would have never felt the necessity to go to this level.
Regards,
[redacted]