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David R. Kelly, DDS

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David R. Kelly, DDS Reviews (1)

Dear *** ***,
"">My name is *** ***. I am the owner and chief instructor of the Aikido Academy. I wish to apologize for the delay in shipping *** promotion and belt. I take full responsibility for this oversight, in that I did not follow up with this situation with *** ***. It has been hectic with the beginning of the new year and arranging schedules due to the two snow storms in the last month. But I am happy to report that *** promotion and belt will be shipped to your home address today 2/20/
Now, I wish to address the misunderstanding about the payment policy at the Aikido Academy To make sure that all communications were handled in a professional and polite manner, I have reviewed the correspondence (via e-mail) between *** *** and *** Father, *** *** ***. I find that *** *** was very polite and professional in her communications with *** ***I can find no instances where she was uncaring or insensitive in her addressing the misunderstanding with our payment policy. I can provide copies of these e-mails for review, if necessary, to support my opinion.
When students join the Aikido Academy they receive a student manual detailing the rules and conditions for training. The payment policy is found on page three under the heading of Aikido Academy, IncMembership Plans of the student manual and states:
" Please keep in mind, the Aikido Academy operates on a monthly payment structure. The dojo is unable to accept daily, weekly, or partial monthly payments"
This policy has been in place since I became chief instructor in 1995, and as I understand it, was in place when my instructor founded the Academy in 1980. Examples of similar policies like this can be found at many other martial art programs along with the *** and other health clubs
As *** *** recognized in his e-mail to *** ***, quote:
"While I can appreciate your policy and the reasons you have it in place, I must say that it doesn't work for our familyI understand that many students have flexible schedules and are able to take advantage of your generous policy to allow for additional/substitute classesUnfortunately, our situation does not allow for that. "
Unfortunately for your situation, this is how our dojo handles absences, holidays, snow storms, vacations, floods and any other reason a student cannot attend their regular class(es) Save for a few students over the last years of my tenure as chief instructor, it has provided our students with as much access to training as they could want. We do try very hard to be fair and caring for all our students in almost every way reasonably possible. Unfortunately, we cannot please everyone as was the case with your families situation
Since we strive to be fair to all of our students, if we change our payment policy for your situation, then we would have to change it (and any other policies) for any or all of our existing and future students
*** ***, I am not insensitive to the stresses and demands that our hectic society places on all of us. In speaking with *** instructor *** ***, he told me that your son was a pleasure to teach and a good student. I am sorry that due to scheduling, I did not have the chance to train him myself. I am truly sorry that this situation did not work out in a way that would allow him to continue his training, but sometimes this is what happens. Your family's schedule and the dojo rules were not a good fit. I hope, in the future, that you can find a training environment that meets your scheduling and payment structure requirements
Sincerely,
*** ** ***, ***
Chief Instructor, Aikido Academy of Self-Defense

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