David R Powers, DDS

Initial Business Response / [redacted] (1000, 12, 2015/09/17) */ [redacted] , I am sorry to hear that your experience in my office was not a positive oneIt is disappointing to me and my office team and feel that from your actions that you do not wish to return to our officeI have received your Revdex.com complaint and wish to rectify your situation at your request for a refund in order to have #crown replaced to your satisfaction by another dentistPlease contact [redacted] at my office either by email or phone to set up a time to come in, sign the appropriate paperwork and receive your refund for the crown on #We will also return any monies paid to our office back to the insurance company and have them remove the history of our work so that they will pay for the replacement of crown #I would hope that this will satisfy your complaint and we can part ways in an amicable way Initial Consumer Rebuttal / [redacted] (3000, 21, 2015/10/05) */ ***Document Attached [redacted] Email correspondance attached I requested they send me a copy of what they want me to sign so I can have it reviewed and they refused I don't feel comfortable not having it reviewed before signing itAll I am asking is for a copy to have it reviewed then I will come in to the office to sign it I would also like a response about the fact that a dental assistant was allowed to cement a permanent crown on me while the dentist wasn't in the office Final Business Response / [redacted] (4000, 23, 2015/10/06) */ This patient had her crown done in our office on 3/30/She then came in to have the permanent put on 4/27/We heard NO complaints from the patientAll of her complaints started AFTER a bill was sent to the patient on 07/20/for her balance dueShe e-mailed our office on 7/27/stating that her lingual nerve had been hit when she received the injection (which does happen on occasion) and she had been "bothered" for months (March to July would be months)She also stated that the temporary crown was not done correctly and that she was unable to bite correctly the entire time it was inAgain, we heard NOTHING from the patient from the time the temporary was done on 3/30/2015, to the time the crown was seated on 4/27/(almost a month)The first complaint we ever received from the patient was after she received a bill from our officeAt that time, we responded to the patient and let her know we would be more than happy to have the crown re-done if she thought it did not fit properlyWe did not receive a reply, but did receive a nasty review on YelpA few weeks after that we received the complaint from the Revdex.comOnce again, we contacted the patient and let her know we would refund her payment if she came into the office and signed a release formShe once again e-mailed on 09/16/and asked that the form be sent to herWe replied and let her know the form needed to be signed in person, in our officeWe do NOT mail the form out for signature or reviewShe is more than welcome to come review it in our office before signing

Initial Business Response /* (1000, 12, 2015/09/17) */
[redacted],
I am sorry to hear that your experience in my office was not a positive one. It is disappointing to me and my office team and feel that from your actions that you do not wish to return to our office. I have received your Revdex.com...

complaint and wish to rectify your situation at your request for a refund in order to have #30 crown replaced to your satisfaction by another dentist. Please contact [redacted] at my office either by email or phone to set up a time to come in, sign the appropriate paperwork and receive your refund for the crown on #30. We will also return any monies paid to our office back to the insurance company and have them remove the history of our work so that they will pay for the replacement of crown #30. I would hope that this will satisfy your complaint and we can part ways in an amicable way.
Initial Consumer Rebuttal /* (3000, 21, 2015/10/05) */
[redacted]Document Attached[redacted]
Email correspondance attached.
I requested they send me a copy of what they want me to sign so I can have it reviewed and they refused.
I don't feel comfortable not having it reviewed before signing it. All I am asking is for a copy to have it reviewed then I will come in to the office to sign it.
I would also like a response about the fact that a dental assistant was allowed to cement a permanent crown on me while the dentist wasn't in the office.
Final Business Response /* (4000, 23, 2015/10/06) */
This patient had her crown done in our office on 3/30/2015. She then came in to have the permanent put on 4/27/2015. We heard NO complaints from the patient. All of her complaints started AFTER a bill was sent to the patient on 07/20/2015 for her balance due. She e-mailed our office on 7/27/2015 stating that her lingual nerve had been hit when she received the injection (which does happen on occasion) and she had been "bothered" for 6 months (March to July would be 4 months). She also stated that the temporary crown was not done correctly and that she was unable to bite correctly the entire time it was in. Again, we heard NOTHING from the patient from the time the temporary was done on 3/30/2015, to the time the crown was seated on 4/27/2015 (almost a month). The first complaint we ever received from the patient was after she received a bill from our office. At that time, we responded to the patient and let her know we would be more than happy to have the crown re-done if she thought it did not fit properly. We did not receive a reply, but did receive a nasty review on Yelp. A few weeks after that we received the complaint from the Revdex.com. Once again, we contacted the patient and let her know we would refund her payment if she came into the office and signed a release form. She once again e-mailed on 09/16/2015 and asked that the form be sent to her. We replied and let her know the form needed to be signed in person, in our office. We do NOT mail the form out for signature or review. She is more than welcome to come review it in our office before signing.