Initial Business Response /* (1000, 5, 2014/03/14) */
Contact Name and Title: *** *** Super
Contact Phone: XXX-XXX-XXXXx
Contact Email: ***@siegelandco.com
Mindy's response to *** ***'s complaint to Revdex.com:
On 2/25/*** called me stating she overpaid
her rent on 2/21/for March in the amount of $but has decided to move and wants her money nowI stated to Ms*** that we cannot just give her the money back and that it has been recorded on her account and stays with the unit through the tenancyOnce the tenancy is terminated we will produce a statement of deposit showing all credits and debits and forward that to herThe call ended
On 3/3/I received a call from Ms*** stating she just did a walk through with the apartment manager at Oak Tree and did not agree with all the charges and wants her overpayment of rent back immediatelyI again explained to Ms*** that the credit will stay with the unit through the tenancy and will be reflected on the statement of disposition which can now be processed since she vacated the unit on 2/28/I clarified with her that at that moment, there were no charges yet determined or approved, it was just a walk-through of the unit and *** (the on-site apartment manager) would put together a statement of deposit reflecting the credits and any appropriate chargesOnce she put that together it would be sent to me for review and approvalI let Ms*** know that by CA State law we have days to get the statement to her but would do our best to complete it more quicklyShe stated it was illegal and was going to take us to courtI told her to do what she feels she needs to do, but we will do our best to complete the statement soonerI also informed her to make sure *** had her correct forwarding address so the statement can be sent to her properlyThe call ended
On 3/10/I received the Statement of Deposit Disposition from *** with all the appropriate credits and chargesI did make some changes and Ms***'s refund in the amount of $(our check *** was mailed to her on March 11, well within our 21-day guideline set forth by the State of California
If you require any more paperwork such as ledgers or the Statement of Deposit Dispostion, please contact us directly
Initial Business Response /* (1000, 5, 2014/03/14) */
Contact Name and Title: *** *** Super
Contact Phone: XXX-XXX-XXXXx
Contact Email: ***@siegelandco.com
Mindy's response to *** ***'s complaint to Revdex.com:
On 2/25/*** called me stating she overpaid
her rent on 2/21/for March in the amount of $but has decided to move and wants her money nowI stated to Ms*** that we cannot just give her the money back and that it has been recorded on her account and stays with the unit through the tenancyOnce the tenancy is terminated we will produce a statement of deposit showing all credits and debits and forward that to herThe call ended
On 3/3/I received a call from Ms*** stating she just did a walk through with the apartment manager at Oak Tree and did not agree with all the charges and wants her overpayment of rent back immediatelyI again explained to Ms*** that the credit will stay with the unit through the tenancy and will be reflected on the statement of disposition which can now be processed since she vacated the unit on 2/28/I clarified with her that at that moment, there were no charges yet determined or approved, it was just a walk-through of the unit and *** (the on-site apartment manager) would put together a statement of deposit reflecting the credits and any appropriate chargesOnce she put that together it would be sent to me for review and approvalI let Ms*** know that by CA State law we have days to get the statement to her but would do our best to complete it more quicklyShe stated it was illegal and was going to take us to courtI told her to do what she feels she needs to do, but we will do our best to complete the statement soonerI also informed her to make sure *** had her correct forwarding address so the statement can be sent to her properlyThe call ended
On 3/10/I received the Statement of Deposit Disposition from *** with all the appropriate credits and chargesI did make some changes and Ms***'s refund in the amount of $(our check *** was mailed to her on March 11, well within our 21-day guideline set forth by the State of California
If you require any more paperwork such as ledgers or the Statement of Deposit Dispostion, please contact us directly