David Shek, MD Medical-Dental Office

From: [redacted] ***, [redacted] ***., [redacted] Fax [redacted] To: Revdex.com, [redacted] Re: [redacted] , ID# [redacted] Fax# [redacted] Reply: On 10-20- [redacted] came to our office with her friend, claiming that they were referred by [redacted] Her friend had some facial skin lesions which were cauterized and removed & was very happy with the result [redacted] I wanted the same treatmentDuring her office visit I told her that her lesions are from freckles and stains and could not be cauterizedShe needed to use Glycolic acid to exfoliate and Hydroquinone for de-pigmentationThese are "'traditional" treatmentsEven department stores sell similar products, but at lower concentration, smaller quantity, & therefore more costly After 1/hr of discussion I let [redacted] talked to her to discuss how to use the NeoStrada products and what she should expect [redacted] talked to her for about 1/hr and ***! decided to obtain a few NeoStrada products, to improve her facial skin against wrinkles and spots [redacted] told her:= IThere is no refund or exchange because these are "medical grade" concentration products, 3-times stronger than regular "consumer cosmetic products" The very next day she came to our office around lunch break and complained that some of these products were sold atAmazon.com at a slightly reduced price(Not all, only 1·products) [redacted] told her it may be true but we have no control of thisWe sold her those products at below "suggested retail price from NeoStrada Company, and it also included physician consultation I called NeoStrada Company to inquire and was informed that the official products were sold at Physicians office and Dealers ONLY, not at Amazon.com and NeoStrada Cocannot guarantee that those are not fake products So on 10-21-she brought all the products backThey were all opened and used, box container were written, and not in re-sell able condition She claimed that the "concealer" did not match her skin tone and wanted to change [redacted] said it actually malch her color and she looked better & whiterAnyway, She requested to exchange for tubes of bleaching cream Then she returned right away to demand for one more tubeTwo patients ( [redacted] were there***l came without appointment and kept interrupting their conversationThey can witness how demanding and ***l was In the afternoon all the medical assistants were working at the [redacted] They forgot to disconnect the call forwarding, and all the calls were transferred to meSome of them were Spanisn speakingHaving to deal with multiple phone calls and ***l's demands were not easyI was not rude to her, so I do not understand why she thought I was rude to other people on the phone"She was the one intenupting other people The products that she used and damaged costs $ [redacted] and she had $ [redacted] products on 10-21-Her total payment was only $*** [redacted] tried hard to please her because she mentioned [redacted] who is our good friendShe received much more than she paidShe tried to exchange times on the same date She claiming "reaction, and making her face "rubbery"She could have come to our office and shown me what she meant by "making her face rubbery"'How can she make claims without showing us(Please explain what is rubbery" instead of itch, bum, swelling etc) She exchanged all items to bleaching cream and probably overuse it She was not following any instructions, and probably making up claims We would send her a bill for offiCe visit if we find out she is not a friend of [redacted] Yours Sincerely, [redacted] ***, office-manager 11/17/

From: [redacted], [redacted]., [redacted] Fax [redacted]
To: Revdex.com, [redacted]
Re: [redacted], ID# [redacted]
Fax# [redacted]
Reply:
 
On 10-20-14 [redacted] came...

to our office with her friend, claiming that they were referred by [redacted]
[redacted] Her friend had some facial skin lesions which were cauterized and removed & was very happy with the result.
[redacted] I wanted the same treatment. During her office visit I told her that her lesions are from freckles and stains and could
not be cauterized. She needed to use Glycolic acid to exfoliate and Hydroquinone for de-pigmentation. These are
"'traditional" treatments. Even department stores sell similar products, but at lower concentration, smaller quantity, &
therefore more costly.
After 1/2 hr of discussion I let [redacted] talked to her to discuss how to use the NeoStrada products and what she should
expect.
[redacted] talked to her for about 1/2 hr and [redacted]! decided to obtain a few NeoStrada products, to improve her facial
skin against wrinkles and spots. [redacted] told her:=
I. There is no refund or exchange because these are "medical grade" concentration products, 3-4 times stronger than
regular "consumer cosmetic products"
2. The very next day she came to our office around lunch break and complained that some of these products were sold
atAmazon.com at a slightly reduced price. (Not all, only 1·2 products). [redacted] told her it may be true but we have
no control of this. We sold her those products at below "suggested retail price .. from NeoStrada Company, and it
also included physician consultation.
3. I called NeoStrada Company to inquire and was informed that the official products were sold at Physicians office
and Dealers ONLY, not at Amazon.com and NeoStrada Co. cannot guarantee that those are not fake products.
4. So on 10-21-14 she brought all the products back. They were all opened and used, box container were written, and
not in re-sell able condition.
5. She claimed that the "concealer" did not match her skin tone and wanted to change. [redacted] said it actually malch
her color and she looked better & whiter. Anyway, She requested to exchange for 3 tubes of bleaching cream.
Then she returned right away to demand for one more tube. Two patients ([redacted] [redacted] were there. [redacted]l came
without appointment and kept interrupting their conversation. They can witness how demanding and [redacted]l was.
6. In the afternoon all the medical assistants were working at the [redacted]. They forgot to disconnect
the call forwarding, and all the calls were transferred to me. Some of them were Spanisn speaking. Having to deal
with multiple phone calls and [redacted]l's demands were not easy. I was not rude to her, so I do not understand why
she thought I was rude to .. other people on the phone". She was the one intenupting other people.
7. The products that she used and damaged costs $[redacted] and she had $[redacted] products on 10-21-14. Her total payment
was only $[redacted]. [redacted] tried hard to please her because she mentioned [redacted] who is our good friend. She
received much more than she paid. She tried to exchange 2 times on the same date.
8. She claiming "reaction, and making her face "rubbery". She could have come to our office and shown me what
she meant by "making her face rubbery"'. How can she make claims without showing us. (Please explain what is
rubbery" instead of itch, bum, swelling etc) She exchanged all items to bleaching cream and probably overuse it.
She was not following any instructions, and probably making up claims.
9. We would send her a bill for offiCe visit if we find out she is not a friend of [redacted].
Yours Sincerely,
[redacted], office-manager
11/17/2014

Review: I had an appt. to see [redacted] on 10-20-14 at 10:30 AM for spots on my face. I filled out SIX pages. He referred me to his wife [redacted]. She said Doctor wouldn't do anything on my face and she immediately left the room and came back with four products. She started talking fast what they were for and I didn't have time to write anything. Then she told me my teeth were ugly and I needed Veneers, to talk to her son the Dentist and she forgot I came for MY FACE! Then [redacted] came and talked about his services, $[redacted] per veneer times 12 teeth!!! I knew she wrote on the boxes: #1 [redacted], #2 [redacted], #3 [redacted] and the fourth was a conceal makeup with 30 SPF. Next thing we were told they needed the room so she escorted us OUT and said it was $[redacted] and that's it! I asked her how much each product was and she wouldn't tell me, finally she said they were all $** and when I did the Math it didn't add up, she said, she was not charging for the visit or taxes. She said $** each and one was $**, CHEAP she said! I gave her my CC and that was it. I tried to talk to her and she wouldn't have anything to do with me any longer. I left. This morning I put the products on my face in order #1, 2, 3 and then the makeup which was almost white and my face was rubbery and pasty. I read the box and the [redacted]... I don't even have dry skin on my face! The LOTION PLUS SAID: [redacted]. I immediately called her and told her about my face and the make up was white, she said she would NOT GIVE MY $ BACK BC CARD WENT THROUGH, EXCHANGE ONLY! I got there and I told her I wanted to return three of the products and she had a fit. She wanted to give me one product for two returned. I ended up taking four bleach ones; She gave me two OLD and two new ones. I asked for FOUR new ones and she wouldn't do it. I want ALL $[redacted] back! :(Desired Settlement: I would like to get ALL my money back as I have TRUST issues with [redacted]. I don't like the products, they leave my face rubbery and even just the bleach one, not sure it works!! While I was there today, [redacted] must have answered the phone a dozen times and each time she told patients 'DON'T CALL HERE ANY MORE!" (about five different times) "CALL IN ONE AND A HALF HOURS, THEY JUST WENT TO LUNCH!" "THE EMPLOYEES ARE GONE, CALL LATER!" each a few times. She was very RUDE to everyone calling..

Business

Response:

From: [redacted]., [redacted] Fax [redacted]

To: Revdex.com, [redacted]

Re: [redacted], ID# [redacted]

Fax# [redacted]

Reply:

On 10-20-14 [redacted] came to our office with her friend, claiming that they were referred by [redacted] Her friend had some facial skin lesions which were cauterized and removed & was very happy with the result.

[redacted] I wanted the same treatment. During her office visit I told her that her lesions are from freckles and stains and could

not be cauterized. She needed to use Glycolic acid to exfoliate and Hydroquinone for de-pigmentation. These are

"'traditional" treatments. Even department stores sell similar products, but at lower concentration, smaller quantity, &

therefore more costly.

After 1/2 hr of discussion I let [redacted] talked to her to discuss how to use the NeoStrada products and what she should

expect.

[redacted] talked to her for about 1/2 hr and [redacted]! decided to obtain a few NeoStrada products, to improve her facial

skin against wrinkles and spots. [redacted] told her:=

I. There is no refund or exchange because these are "medical grade" concentration products, 3-4 times stronger than

regular "consumer cosmetic products"

2. The very next day she came to our office around lunch break and complained that some of these products were sold

atAmazon.com at a slightly reduced price. (Not all, only 1·2 products). [redacted] told her it may be true but we have

no control of this. We sold her those products at below "suggested retail price .. from NeoStrada Company, and it

also included physician consultation.

3. I called NeoStrada Company to inquire and was informed that the official products were sold at Physicians office

and Dealers ONLY, not at Amazon.com and NeoStrada Co. cannot guarantee that those are not fake products.

4. So on 10-21-14 she brought all the products back. They were all opened and used, box container were written, and

not in re-sell able condition.

5. She claimed that the "concealer" did not match her skin tone and wanted to change. [redacted] said it actually malch

her color and she looked better & whiter. Anyway, She requested to exchange for 3 tubes of bleaching cream.

Then she returned right away to demand for one more tube. Two patients ([redacted] were there. [redacted]l came

without appointment and kept interrupting their conversation. They can witness how demanding and [redacted]l was.

6. In the afternoon all the medical assistants were working at the [redacted]. They forgot to disconnect

the call forwarding, and all the calls were transferred to me. Some of them were Spanisn speaking. Having to deal

with multiple phone calls and [redacted]l's demands were not easy. I was not rude to her, so I do not understand why

she thought I was rude to .. other people on the phone". She was the one intenupting other people.

7. The products that she used and damaged costs $[redacted] and she had $[redacted] products on 10-21-14. Her total payment

was only $[redacted] tried hard to please her because she mentioned [redacted] who is our good friend. She

received much more than she paid. She tried to exchange 2 times on the same date.

8. She claiming "reaction, and making her face "rubbery". She could have come to our office and shown me what

she meant by "making her face rubbery"'. How can she make claims without showing us. (Please explain what is

rubbery" instead of itch, bum, swelling etc) She exchanged all items to bleaching cream and probably overuse it.

She was not following any instructions, and probably making up claims.

9. We would send her a bill for offiCe visit if we find out she is not a friend of [redacted].

Yours Sincerely,

[redacted], office-manager

11/17/2014

Business

Response: