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David T Chuljian Dds Ps

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David T Chuljian Dds Ps Reviews (1)

After receiving this complaint through the Revdex.com, we went to the store to research and discuss this matter further with both the employee mentioned in this complaint and with the store's GM.  We also had a discussion regarding our policies on customer service and on handling customer complaints...

and problem resolution.   After getting more information on what all lead to the problems listed in this complaint, I called the customer (Ms R[redacted]) personally to apologize for the problems she experienced with the order she placed on Sunday October 1st, and for the verbal manner in which she stated she was treated when calling back the store to inquire about her order.  We talked for probably about 20 minutes and Ms S[redacted] seemed to be accepting of my apology and of my explanation of the incidents that we learned led to the poor customer service experience that she encountered.  I extended to Ms S[redacted] and offer of a credit for 2 Free Footlong Subs that she could use anytime in the future, and Ms S[redacted] was happy about that.  She stated she had been a customer of Wedgy's for a very long time and would like to continue to remain a customer.  She also stated that she had never encounter any problems with Wedgy's prior to the incident on Sunday Oct 1, and I assured her that we were very alarmed to hear about the problem she encountered, and that the customer service issues listed in her complaint are not something we stand for, are about, or will tolerated.

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