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David's Dry Cleaners

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David's Dry Cleaners Reviews (2)

I am rejecting this response because: My slacks were damaged by a worker @ the cleaners in questionI'm seeking a resolve of compensating for my loss Not just a dry cleaning cost of six dollars My three black slacks were tagged dry clean only. Of course the Manager can tag the pants in the computer to be presented anyway she would like. A worker by the name of *** tagged them herself and also noted my pants were black and perfectly lined upon entering David's Dry CleanersWhat they did too them is utterly disturbingWhy should I send pants to be tested after being damaged. My pants were a part of a suit that no longer exists.I too had a sick child during the situation and spoke to the Manager at length about it. I also asked her how would she feel if she had an item damagedShe still insisted her cleaners didn't damage my pants. I would like businesses to be held to the standard of treating ALL customers no matter how they look fairly.*** M***

Ms*** brought in her slacks with two other pairs in February 16, to be dry cleanedThey were invoiced correctly in our dry cleaning department, tagged correctly, and then processed (cleaned & pressed) in our dry cleaning department in productionHer slacks were cleaned and pressed
according to care label instructions provided by the manufacturerShe as the consumer, and David's, acting on her behalf, are protected by these steps according to the Federal Trade Commission's Care Label RuleMs*** picked up her order on February 18, On February 20, 2015, Ms *** brought the black slacks in question back to our business due to marks and impressions she saw on the slacks that were not there prior to our processingShe presented the slacks to my Customer Service Representative, ***, who noted the marks and impressions as well*** offered to redo the slacks at no charge to see if the marks and impressions would come outMs*** was not happy with this response and asked to speak with a managerI came up to the counter to speak with Ms*** and inspect her slacksUpon inspection, I do agree there were marks and impressions on her slacksIn my professional opinion, which I shared with Ms***, these marks and impressions were due to a pressing matter and were not damageThe slacks were made of a microfiber material and were lined - when pressed with our dry cleaning press, the lining caused impressions in the materialI told her that I thought the marks and impressions could be removed with reprocessing, which she agreed to at that timeI also apologized for the inconvenience this had caused herShe did also ask what would David's Dry Cleaners next step be if we could not rectify the situationI informed her that if we were unable to remove the marks, we would rectify the situation somehowI never agreed to compensating Ms*** because I was confident the problem was a pressing matter and not actual damageUpon her leaving, I took the slacks directly to the Owner and our dry cleaning Pants Presser, who combined have over years of experienceThey confirmed my original assessment that the marks and impressions were due to the lining not being thoroughly flattened and thus caused impressions when pressedThe Owner and Pants Presser agreed that steam pressing the slacks would resolve the issueI inspected the slacks after reprocessing, and the slacks were indeed betterMost of the marks and impressions were goneHowever, there were still some on thereI took the slacks back to the Pants Presser and Owner, and we attempted again to steam out the problem areasUnfortunately, when you corrected one area, it caused another area to have an impressionWe gave it our best effort, and were unfortunately unable to press them to Ms***'s expectationsAgain, this was all done at our time and expense - there were no charges for Ms ***Ms*** came back in to pick up the slacks on February 26, and was still not happy with her slacksWe refunded her money for the original cleaning charge of $She was still unhappy about this resolution and asked to speak with me directly againUnfortunately, I was not at the plant when she picked up the second timeI received notification on February 27, that Ms*** wanted to speak with meShe and her mother had called our store several times that day insisting on speaking with meI was out of work that day, at home with a sick child and sick myselfThe first opportunity I received that afternoon on February 27th, I called Ms***She insisted that her slacks were damaged and ruined and asked to be compensated. I explained again our professional opinion on the slacks and what was causing the problemI said we were unable to press the slacks and that is why we refunded her original cleaning fee, and did all the other work at our expenseShe kept insisting they were damaged, so I also offered to send the slacks out to be professionally tested to see what was the causing the issue and verify whether this was true damage or notShe refused this offerI also stated she could take the matter up with the manufacturer because we did process the slacks according to the care label instructionsI also did apologize several times, and will do so again, about the inconvenience this has caused her. Our intention in serving our customers is to provide quality dry cleaning and excellent customer service. Unfortunately, we were unable to provide the quality dry cleaning experience to Ms*** regarding her slacksI do believe we provided her with excellent customer service and went above and beyond to try and rectify the situation for herIf she disagrees with this sentiment, then I sincerely apologizeWe never want any customer to feel that we have not done our very best to meet their needsI can assure Ms*** we have done everything we can to rectify the situation in our opinionThe offer still stands to send the slacks off for testing

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