David's Place

This letter is in reply to a complaint I received dated on July 6, 2015, ID# 10700768, this customer came in on July 3, When I tried to explain to this customer that the manufactures and parts company was closed for the Fourth of July holiday, he got upset and would not listenI asked him to return on Monday so that we could get the issue resolved and check out his AC compressor, he insisted that the warranty would be up by then and that he would not be able to have it fixedWhen I looked up the warranty I saw that it actually ended July 18, 2015, not July July 4, The work was not done July 4th because of the holidayThe car was brought in on July 18, 2013, as seen on the work order, and was picked up July 21, He was insisting that it was July 4, I wanted to help this customer, but it was out of my means due to the holiday weekend, hence I asked him to come back in Monday July 7, 2015, since it would still have been under warranty, so I could take a look at everything and make sure it was just in fact the AC compressor was defectiveThank you, D [redacted] Davids Place European and Domestic Auto Repairs

Complaint: I am rejecting this response because: I just read the response of David's Place and most of the things that he's saying are lies, throwing at my face the receipt he gave me on 2013, yelling at me, his mean and rude attitude was the only help that I got from himI went to him because I have problems with the A/C compressor of my Honda CRV, the weather has been really hot lately and I really needed his help, trying to deal with a person like him is hard because he doesn't try at least to find a way to help you out in your needs, I got verbally abused by this person and when I asked for an appointment signed by him he didn't want to do it, so I told him that I was going to make a complaint and he said "I don't care and do whatever you want" Wish I had never gone here, any attempt to talk with him is uselessI paid 1,for his work, now I want to validate the warranty he gave me, on I would like to know when he's gonna be able to fix my car as soon as possible I want to get a firm appointment (day and hr) Regards, R [redacted] ***

This letter is in reply to a complaint I received dated on July 6, 2015, ID# 10700768, this customer came in on July 3, When I tried to explain to this customer that the manufactures and parts company was closed for the Fourth of July holiday, he got upset and would not listenI asked him to
return on Monday so that we could get the issue resolved and check out his AC compressor, he insisted that the warranty would be up by then and that he would not be able to have it fixedWhen I looked up the warranty I saw that it actually ended July 18, 2015, not July July 4, The work was not done July 4th because of the holidayThe car was brought in on July 18, 2013, as seen on the work order, and was picked up July 21, He was insisting that it was July 4, I wanted to help this customer, but it was out of my means due to the holiday weekend, hence I asked him to come back in Monday July 7, 2015, since it would still have been under warranty, so I could take a look at everything and make sure it was just in fact the AC compressor was defective.Thank you,D*** *** Davids Place European and Domestic Auto Repairs

Complaint:
I am rejecting this response because:
I just read the response of David's Place and most of the things that he's saying are lies, throwing at my face the receipt he gave me on 2013, yelling at me, his mean and rude attitude was the only help that I got from himI went to him because I have problems with the A/C compressor of my Honda CRV, the weather has been really hot lately and I really needed his help, trying to deal with a person like him is hard because he doesn't try at least to find a way to help you out in your needs, I got verbally abused by this person and when I asked for an appointment signed by him he didn't want to do it, so I told him that I was going to make a complaint and he said "I don't care and do whatever you want" Wish I had never gone here, any attempt to talk with him is useless. I paid 1,for his work, now I want to validate the warranty he gave me, on 2013. I would like to know when he's gonna be able to fix my car as soon as possible I want to get a firm appointment (day and hr)
Regards,
R*** ***

Complaint:
I am rejecting this response because:I just read the response of David's Place and most of the things that he's saying are lies, throwing at my face the receipt he gave me on 2013, yelling at me, his mean and rude attitude was the only help that I got from himI went to him because I have problems with the A/C compressor of my Honda CRV, the weather has been really hot lately and I really needed his help, trying to deal with a person like him is hard because he doesn't try at least to find a way to help you out in your needs, I got verbally abused by this person and when I asked for an appointment signed by him he didn't want to do it, so I told him that I was going to make a complaint and he said "I don't care and do whatever you want" Wish I had never gone here, any attempt to talk with him is useless. I paid 1,for his work, now I want to validate the warranty he gave me, on 2013. I would like to know when he's gonna be able to fix my car as soon as possible I want to get a firm appointment (day and hr)
Regards,
R*** ***

This letter is in reply to a complaint I received dated on July 6, 2015, ID#
10700768, this customer came in on July 3, When I tried to explain to this customer that the manufactures and parts company was closed for the Fourth of July holiday, he got upset and would not listenI asked him to return on Monday so that we could get the issue resolved and check out his AC compressor, he insisted that the warranty would be up by then and that he would not be able to have it fixedWhen I looked up the warranty I saw that it actually ended July 18, 2015, not July July 4, The work was not done July 4th because of the holidayThe car was brought in on July 18, 2013, as seen on the work order, and was picked up July 21, He was insisting that it was July 4, I wanted to help this customer, but it was out of my means due to the holiday weekend, hence I asked him to come back in Monday July 7, 2015, since it would still have been under warranty, so I could take a look at everything and make sure it was just in fact the AC compressor was defectiveThank you,
D*** ***
Davids Place European and Domestic Auto Repairs