David's Services

Complaint: [redacted] I am rejecting this response because: After many emails, phone calls and texts to Crystal Restoration only after I filed a complaint with the Revdex.com did I get a call back On or about Aug I got a call from a contractor that was hired by Crystal Restoration to come out on Aug to access the issues When was there he said that the scope of work was mainly granite issue and that he didn't deal with granitehe would talk to the manager at CR and tell him that they would need to contact a company that deals with granite I contacted CR last week and asked how things were going and he said he would let me know via textThe following day the same guy who came out and said it wouldn't be able to fix the issue tried to arrange a time to come out and fix itI reminded him that he said it wasn't his "area" and he said he would give it a tryI said no, that I wasn't going to have someone come out and "wing it" againThat I wanted my kitchen to be fixed the right way I gave CR the name and number if the company that originally installed the granite and they told me to contact themI now have a call into them and will have them give me an estimateI will ten let CR know how much it is and if agreed I will have it fixed and deduct it from their invoice Crystal told me that they wanted to be paid now and I said no, that I would gladly pay them when the kitchen is back the way it should beI don't know how they can call themselves a restoration company when, they didn't put the cabinets back into their proper position, didn't complete putting the back splash, padded their bill, damaged the refrigerator, separated the under mount sink from the granite and then wanted to be paid in fullThis has been going on since Eastermonths and still countingthis has been a nightmare Sincerely, [redacted]

We are in the process of doing this for her and the customer has our money and is aware that this was not part of the job scope we are not getting paid to do this and she knows we are not getting paid for this so we are trying our best to get there to do this free of charge so we
can get paid

** *** *** I will start over again We went there to do a water damage WE got there and per the adjuster removed the cabinets and removed the floor and dry it out We put the cabinets in the basement Then her insurance did not pay for her cabinets so she told us to put the cabinets in temporily so thats what we did she was going to try to get her association to pay for them and they said no then she called us to put them back which we where not getting payed to do which she is aware of so we did go over there an d put them in FREE of charge now she has our check and wont pay us bottom line is if she gets the granite done on her own we will pay for it which I told her we would do take it off what she owes us then we can all move on Tell us why here

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: After many emails, phone calls and texts to Crystal Restoration only after I filed a complaint with the Revdex.com did I get a call back On or about Aug I got a call from a contractor that was hired by Crystal Restoration to come out on Aug to access the issues When was there he said that the scope of work was mainly granite issue and that he didn't deal with granitehe would talk to the manager at CR and tell him that they would need to contact a company that deals with granite I contacted CR last week and asked how things were going and he said he would let me know via textThe following day the same guy who came out and said it wouldn't be able to fix the issue tried to arrange a time to come out and fix itI reminded him that he said it wasn't his "area" and he said he would give it a tryI said no, that I wasn't going to have someone come out and "wing it" againThat I wanted my kitchen to be fixed the right way I gave CR the name and number if the company that originally installed the granite and they told me to contact themI now have a call into them and will have them give me an estimateI will ten let CR know how much it is and if agreed I will have it fixed and deduct it from their invoice Crystal told me that they wanted to be paid now and I said no, that I would gladly pay them when the kitchen is back the way it should beI don't know how they can call themselves a restoration company when, they didn't put the cabinets back into their proper position, didn't complete putting the back splash, padded their bill, damaged the refrigerator, separated the under mount sink from the granite and then wanted to be paid in fullThis has been going on since Eastermonths and still countingthis has been a nightmare
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me. I am not comfortable to say that I am fully satisfied at this point but the parties have agreed to a solution and things are finally moving forward. I am in the process of getting a granite company to come to the house and reset the granite and repair the under mount sink and reattach the back splash.  At this point I will say that the process in repairing this issue is slow but will say that all parties have agreed to a plan and will get this completed as soon as possible. 
Sincerely,
[redacted]

To Whom It May Concern:My name is James G[redacted] and
I was the project manager on the [redacted] loss. The following includes all
information gathered from the loss site and conversations I had with Mrs. [redacted]
in response to the statements made to the Revdex.com.
In regards to the...

bathroom floors, Mrs. [redacted] and I
discussed removing the floor. It was a vinyl 12x12 floor, therefore, in my
professional opinion; there was no reason to suspect asbestos to be present. She
agreed to the flooring being removed before we started any work on the
bathroom.
In regards to the repairs, the mitigation was complete
almost three weeks prior to Mrs. [redacted]’s complaint. I tried to contact the
customer via phone call on October 30th, 2015 and also on November
3rd but received no call back. This type of mitigation and repair
work takes time because permits need to pulled and material picked out before it
can be started. I apologize if the time frame inconvenienced Mrs. [redacted] in any
way. The employee in charge of picking up the equipment from the home was not
told by the client that there were any issues as far as a stain being left on
the carpet and he also did not notice anything upon picking up the
equipment.
At that time, Mrs. [redacted] had signed a satisfaction sheet
acknowledging she approved of the work being done. I was under the impression we
were providing the agreed services and the client was satisfied. It is never our
intention to cause any stress to our customers and we send our deepest apologies
that Mrs. [redacted] feels this way.  If you have any other questions, please contact me at ###-###-####.Respectfully submitted,JamesJames G[redacted]
Vice PresidentCRYSTAL Restoration Services of New EnglandAttachments