[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please...
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. RE: complaint ID[redacted] - against Kitchens by Rutenschroer, Inc.The Installation Manager did met with us on 2/14 and schedule to replace the countertop next week. As much as we are pleased with their quick respond and changed of attitude, we are hoping the Company understand that we can not and will not be happy with the job unless they replace the entire countertop. As each slab of granite is one of a kind, color varies and unique, it is really hard to match the color pattern.We are looking forward to work with the Company and advise the result. Thank you for following up with us.[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We now have an install date of 9/30. Once it is installed I will close the complaint. However, I called [redacted] on Tuesday September 8th and never received a call back. To me, this is not professional.
Regards,
[redacted]
On 3/14/2016 KBR Mfg. was contracted via The [redacted] to tear out and install countertops at the residence of Mr. [redacted]. During the tear out phase of the job, it was discovered that the existing countertop (installed by others) had been installed improperly. At this point the KBR installer stopped...
and discussed with Mrs. [redacted] the issue of potentially damaging the wall during the process of tearing out the top and that the damage would need to be addressed by others. She told our installer to proceed with the work and that she had someone coming in after us that could complete this type work if needed. As our installer had thought some minor damage to the plaster wall did indeed occur. The original install was so bad that the mounting plate of the wall was also damaged during the tear out. At this time the KBR installer used his own material and fixed wall plate at no charge so the installation of the countertop could proceed for the homeowner. The damage to the wall was unavoidable considering how bad the original installation was. In regards to mounting the sink, drop in bowls are installed by the plumbers. this is preferred by plumbers because they can install the faucet before the sink is installed. By installing the sink first, you then have to crawl into the cabinet to install the faucet. After discussing this with the homeowner our installer mounted the sink for her at no additional cost. In response to the request of $250.00 for repairs. I have contacted [redacted] and we have decided to agree to the disputed amount to resolve the issue. .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please...
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. RE: complaint ID[redacted] - against Kitchens by Rutenschroer, Inc.The Installation Manager did met with us on 2/14 and schedule to replace the countertop next week. As much as we are pleased with their quick respond and changed of attitude, we are hoping the Company understand that we can not and will not be happy with the job unless they replace the entire countertop. As each slab of granite is one of a kind, color varies and unique, it is really hard to match the color pattern.We are looking forward to work with the Company and advise the result. Thank you for following up with us.[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We now have an install date of 9/30. Once it is installed I will close the complaint. However, I called [redacted] on Tuesday September 8th and never received a call back. To me, this is not professional.
Regards,
[redacted]
On 3/14/2016 KBR Mfg. was contracted via The [redacted] to tear out and install countertops at the residence of Mr. [redacted]. During the tear out phase of the job, it was discovered that the existing countertop (installed by others) had been installed improperly. At this point the KBR installer stopped...
and discussed with Mrs. [redacted] the issue of potentially damaging the wall during the process of tearing out the top and that the damage would need to be addressed by others. She told our installer to proceed with the work and that she had someone coming in after us that could complete this type work if needed. As our installer had thought some minor damage to the plaster wall did indeed occur. The original install was so bad that the mounting plate of the wall was also damaged during the tear out. At this time the KBR installer used his own material and fixed wall plate at no charge so the installation of the countertop could proceed for the homeowner. The damage to the wall was unavoidable considering how bad the original installation was. In regards to mounting the sink, drop in bowls are installed by the plumbers. this is preferred by plumbers because they can install the faucet before the sink is installed. By installing the sink first, you then have to crawl into the cabinet to install the faucet. After discussing this with the homeowner our installer mounted the sink for her at no additional cost. In response to the request of $250.00 for repairs. I have contacted [redacted] and we have decided to agree to the disputed amount to resolve the issue. .