Company states that the complaint the consumer has is about the transitions, the consumer bought the hardwood from Menards and she was looking for a foot transition pieceCompany was going to order her some on his behalfCompany requested at 7ft and the consumer purchased at ft longShe wanted 7ft as the angle of their fireplaceCompany did part of the job, went on vacation, came back and got the special order piecesCompany was going to put them in on WedThey called the consumer and they didn't tell them they turned them into the Revdex.comThe company said they are not going back to the consumer's house as the consumer purchased incorrect pieces and it is not their responsibility.Company said they are sending her a check back for $not for the transitions, but for the t-moldingsCompany said that they would go back if the consumer purchased the moldings that they wanted, he would come do them, but the company will not be getting the moldings directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Most of what the company states is correct except he did not show up or call on Wednesday November 30, as he said he wouldI attempted to contact him by phone on Thursday December He did not answer his phone or return my messageI called on Friday December 2, and said if I did not hear from him by the end of business that day, I would file a complaint with Revdex.comI did not hear from him so I filed a complaintHe called on Monday December 5, and said he would be out to put in the molding on Thursday December 8, He did not show up or callOn Saturday December 10, 2016, he called at stating he had just received a complaint from Revdex.com about the jobI hung up on him because of the time of dayI have not heard from him since. I have paid him to order the correct T-moldings and install themI will accept his reimbursement for the price of the moldings and labor for installing them. Once I receive the reimbursement, I will consider the complaint resolved
Regards,
Nancy ***
Company states that the complaint the consumer has is about the transitions, the consumer bought the hardwood from Menards and she was looking for a 7 foot transition piece. Company was going to order her some on his behalf. Company requested 5 at 7ft and the consumer purchased 2 at 6 ft long. She...
wanted 7ft as the angle of their fireplace. Company did part of the job, went on vacation, came back and got the special order pieces. Company was going to put them in on Wed. They called the consumer and they didn't tell them they turned them into the Revdex.com. The company said they are not going back to the consumer's house as the consumer purchased incorrect pieces and it is not their responsibility.Company said they are sending her a check back for $120 not for the transitions, but for the t-moldings. Company said that they would go back if the consumer purchased the moldings that they wanted, he would come do them, but the company will not be getting the moldings directly.
Company states that the complaint the consumer has is about the transitions, the consumer bought the hardwood from Menards and she was looking for a foot transition pieceCompany was going to order her some on his behalfCompany requested at 7ft and the consumer purchased at ft longShe wanted 7ft as the angle of their fireplaceCompany did part of the job, went on vacation, came back and got the special order piecesCompany was going to put them in on WedThey called the consumer and they didn't tell them they turned them into the Revdex.comThe company said they are not going back to the consumer's house as the consumer purchased incorrect pieces and it is not their responsibility.Company said they are sending her a check back for $not for the transitions, but for the t-moldingsCompany said that they would go back if the consumer purchased the moldings that they wanted, he would come do them, but the company will not be getting the moldings directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Most of what the company states is correct except he did not show up or call on Wednesday November 30, as he said he wouldI attempted to contact him by phone on Thursday December He did not answer his phone or return my messageI called on Friday December 2, and said if I did not hear from him by the end of business that day, I would file a complaint with Revdex.comI did not hear from him so I filed a complaintHe called on Monday December 5, and said he would be out to put in the molding on Thursday December 8, He did not show up or callOn Saturday December 10, 2016, he called at stating he had just received a complaint from Revdex.com about the jobI hung up on him because of the time of dayI have not heard from him since. I have paid him to order the correct T-moldings and install themI will accept his reimbursement for the price of the moldings and labor for installing them. Once I receive the reimbursement, I will consider the complaint resolved
Regards,
Nancy ***
Company states that the complaint the consumer has is about the transitions, the consumer bought the hardwood from Menards and she was looking for a 7 foot transition piece. Company was going to order her some on his behalf. Company requested 5 at 7ft and the consumer purchased 2 at 6 ft long. She...
wanted 7ft as the angle of their fireplace. Company did part of the job, went on vacation, came back and got the special order pieces. Company was going to put them in on Wed. They called the consumer and they didn't tell them they turned them into the Revdex.com. The company said they are not going back to the consumer's house as the consumer purchased incorrect pieces and it is not their responsibility.Company said they are sending her a check back for $120 not for the transitions, but for the t-moldings. Company said that they would go back if the consumer purchased the moldings that they wanted, he would come do them, but the company will not be getting the moldings directly.