Davidson Realty Inc.

*** *** has an active real estate license with Davidson Property Management, Incwhich is all that is required to manage property
*** executed all of her duties to manage the property
I am very sorry that Ms*** is unhappy with our Company

I am very sorry you are unhappy; however, *** *** made weekly trips to the house trying to make sure no damage occurred at your homeShe put more time in and executed more duties than she would have in any situation
I know you are unhappy; however, *** did everything she could in the situation that occurred and she did earn the management fee

Complaint: [redacted]
I am rejecting this response because: I disagree. Ms. [redacted] did not fulfill the agreement. 
Regards,
[redacted]

I have attached the email when the [redacted]’s home was
transferred from [redacted] to Davidson Realty and the Property
Management agreement with Davidson Property Management, Inc. dated April 12,
2013 on page 7. The property was managed by [redacted] for
approximately 20 months and by Davidson Property Management, Inc. for
approximately 13 months. I have also attached the security deposit transfer
notice dated April 25, 2013.
 
I have attached the property inspection report completed on
January 27, 2014 and emails in April, 2014 relating to the tile issues and
shower.
 
You can see the property was not managed by Davidson
Property Management, Inc. for the entire time you are claiming a refund of
fees. Also, an inspection was completed and there was an attempt to solve the
issues from the inspection.

Complaint: [redacted]
I am...

rejecting this response because: Ms. [redacted] license is not in dispute. I am aware that she has a license ([redacted]). What is in dispute was the services rendered by [redacted] in representation of Davidson Realty. Ms. [redacted] did not do due diligence in trying to collect rent and was not even aware the tenant had moved out. This dispute is on grounds that [redacted] working for Davidson Realty did not perform the services agreed. Therefore, the is no based to charging for the two months of management fee. I am entitled to the $264 of the management fees to be refunded. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The property management agreement was signed with Davidson 4/12/2013. Since it was transferred from [redacted] to Davidson a property inspection should have been done by the new property manager ([redacted]) in 4/2013, however I do not see an inspection report for that time. Also, I do not see [redacted]’s signature or a signature from the tenants acknowledging that an inspection was completed on 1/27/2014. I asked for inspection reports from [redacted] on 5/24/2014 in an email (attached) and asked again during the move out inspection. They were not provided to me on either one of those accounts. I also went to Davidson and asked [redacted] for them and she was unable to provide them because they couldn’t be located. It is quite possible that given the email I drafted to [redacted] on May 27, 2014, pointing out all the issues that we on that trip down there, that anyone could have wrote up that informal inspection checklist. I am almost certain it would be customary to have the person conducting the inspection and/or the tenants sign affirming the inspection was completed. If an inspection was done on 1/27/2014,why were the following items not documented: condition of paint and walls in the entire house (as we had to pay a contractor to paint EVERY wall in the house upon tenant move out), stains on the carpet, the overall condition of the yard and maintenance, cleanliness of the home, smell of the home, garage door button missing, garage door keypad flap broke, spray paint (black) on the garage door of the house, broken blinds, neglect to the driveway and porches (black and stained), ceiling stains from water damage, shows needed caulking, and broken staircase? These were not all issues that appeared over night, they are a result of neglect. Not even a fraction of those are noted.
As for the repair to the shower; I asked [redacted] (in the email attached by Davidson in this past response), to get in touch with the first contractor mentioned to see if he could repair the shower at a better price. Davidson/[redacted] NEVER did that; in the email I attached to [redacted] (drafted 5/27/2014) it states I “scheduled [redacted] to complete the master shower. We started communication with you ([redacted]) on this issue in MARCH 2014. Unfortunately, we were the ones who scheduled the repair directly with [redacted] but felt that you should have completed this task months ago”. I do not see that as Davidson managing my property when I am the one who scheduled the repairs because [redacted] would not.
On the instance in which we were making trips down to [redacted], we asked that Davidson/[redacted] notify the tenants that we were going to be in town and that we would need access to the home. The tenants were never notified that we were coming. Once again, the property management company’s responsibility, in which failed.
Also, another trip was made to Davidson on 7/3/2014 where we spoke to [redacted] about our concerns and that nothing was being done to remedy the situation. We also provided him with all the receipts of items that were purchased to maintain the home that should have been the tenant’s responsibility. I drafted an email to [redacted] on 7/9/2014 letting him know that we were there at Davidson and submitted the lawn receipts.  At that time Davidson was managing the property, therefore we should be reimbursed for the items purchased. Attention should have been paid to this issue by Davidson on property inspections.
While Davidson managed our property from 4/2013 – 7/2014 (which is 15 months not 13) our home was neglected. I have provided far more documentation that supports my claim that we should be reimbursed at minimum for the months that Davidson had our property ($2,880) as well as the items purchased for the lawn that we submitted (approximately $145). Davidson is liable for the months that our property was supposed to be managed by them. Again, I have provided my contact information and urge Davidson to reach out and right this issue through reimbursement.
If Davidson will not resolve this issue in our favor through the Revdex.com, other legal action will be sought and a complaint will be filed with the [redacted] as well.
Regards,
[redacted]
[redacted]

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 Complaint: [redacted]
I am rejecting this response because: Ms. [redacted] license is not in dispute. I am aware that she has a license ([redacted]). What is in dispute was the services rendered by [redacted] in representation of Davidson Realty. Ms. [redacted] did not do due diligence in trying to collect rent and was not even aware the tenant had moved out. This dispute is on grounds that [redacted] working for Davidson Realty did not perform the services agreed. Therefore, the is no based to charging for the two months of management fee. I am entitled to the $264 of the management fees to be refunded. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
[redacted] does not work for Davidson anymore. However, [redacted] managed our property all the way through the final walk through that took place on July 1, 2014. She attended the final walk through of the property, therefore, she was employed at Davidson through the time our house was to be managed by Davidson. [redacted] (who was going to be [redacted]'s replacement) and [redacted] were also present for the final walk through. I have attached an email that was composed to [redacted] on May 27, 2014 to her Davidson Property Management email address; this email identifies ALL of the problems and issues we had  with the house at the time we visited [redacted] and saw our property in such distress. Within that email pictures were also attached evidencing the condition of the house when we saw it (I have attached again as well). Also within the email composed to [redacted], it was asked that she provide evidence of the walk through performed during the time our home was managed with Davidson. She could not and did not provide them and it was confirmed at the final walk through that she did NOT have evidence they were ever done. Based on the management agreement I signed with Davidson, it states that walk through and inspections of the property would be completed and retained in the property file. I received an email from [redacted] on May 28, 2014 that said "I am putting everything together and will email it to you. I am pulling all communication from last year". I never received the first document or communication, and that is when I followed up with her face to face during the walk through where she in turned stated she didn’t have any.
On June 5, 2014 (email also attached) I called Davidson to try and get answers from [redacted] as to the date and time of the final walk through as well as the condition of our property. I spoke to [redacted] who told me that she spoke to [redacted] and that I could pursue action against the claim of the security deposit but was told "sometimes people just say best to move on and forget about it". That is not a professional response to a home owner who is trying to voice and address a complaint or concern.
On July 3, 2014 my husband and I went up to Davidson Property Management since we were still in ** and spoke to [redacted]. At that time we voiced our concerns, provided evidence of the condition of the property, and provided receipts for the work completed that should have been maintained by the tenants as outlined in their lease. After the final walk through we were to communicate our disputes of the security deposit to [redacted] ([redacted]'s replacement). An email was sent to [redacted] on July 9, 2014 (email is also attached).
I truly hope that this supporting documentation is evidence enough to validate my claim that yes I did contract the [redacted] and/or the [redacted] at Davidson Property Management, on several occasions nonetheless.
[redacted] does not work there NOW, but she was a Davidson employee and was the property manager of our property. Davidson should accept responsibility for [redacted]'s poor performance. Davidson should also own the fact that the Management Agreement that was executed between us and Davidson was breached. Davidson did not meet the contractural agreement that was put in place when Davidson agreed to manage our home. The bottom line is, our property was not properly managed by Davidson as outlined in the Agreement. We paid $192.00 a month and in total approximately $7,000.00. We want to be reimbursed by Davidson due to their lack of performance and quality control over their employees. Had performance reviews adequately been completed on their employees this issue could have been caught and resolved prior to our complaint.
Please contact me at [redacted] to discuss options for reimbursement.
Regards,
[redacted]
[redacted]

The customer has never contacted the [redacted] or [redacted] at Davidson Property Management with this complaint. [redacted] does not work with us any longer.
We are happy to talk or meet with the customer and do our best to work through the issues, but it does not seem possible through emails...

being transmitted through the Revdex.com.
Please contact [redacted] or [redacted] at [redacted] to try to work out a resolution.