Davies Ford

I spoke with *** yesterday, January 14, 2016. We spoke in depth about her concern and agreed to look into the possibility of the dealership applying for a full or partial refund for the repairs that Ms*** incurred after her vehicle left our dealership.
After speaking with her and receiving a copy of the bill for the repairs in question, I informed Ms*** that the parts that were repaired at the dealership came with a year/unlimited mile warranty. Since she had the same parts replaced after we did the intial repair, I told her that I would attempt to receive an "emergency repair" refund from Ford Motor Company. The reason we have to assume the repair was an emergency repair is because the repair should have been done at our dealership or another Ford or Lincoln dealership for Ford to be able to pay for the repair unless it is an emergency repair. Ms*** did email a copy of the bill to us and I forwarded it on to our warranty administrator to process a claim for payment. We should process this claim in the next to days for payment and I will follow up with Ms*** at that time. Please contact us with any further questions or concerns

Davies Ford sold me a flood car saying car was a great condition . Accepts no responsibility for damaged car because we bought it online. This place should not be in business they ate dishonest. We are contacting Ford and am attorney

Review: On June 30, 2015, Davies Ford made a hard inquiry to the Transunion credit reporting agency which is adverselty affecting my financial affairs. I NEVER applied to Davies Ford for any type financing. Therefore their action constitutes an "unauthorized" intrusion into my persoanl affairs.

On or about June 1, 2016, I wrote a letter to D[redacted] Ford demanding that within 10 days they take immediate action to have this unauthorized inquiry into my personal affairs removed from my records at Transunion. When revieiwing my Transunion credit report on June 11, 2011, the "unauthorized" inquiry made by Davies Ford on June 30, 2015 still remains on my record and is adversely affecting my credit score. It is obvious that Davies Ford simply ignored my demand (as I expected they would) and that Davies Ford "had not" taken any action to have this "unauthorized" inquiry removed from my Transunion revcords as I had requested. It is my hope that the Revdex.com will take appropriate action which might preclude my filing a civil lawsuit against Davies ford.Desired Settlement: I want D[redacted] Ford to take immediate action (as I have already done) to have its "unauthorized" inquiry into my personal financial affairs removed from my record at Transunion.

Business

Response:

We are writing to you in response to a complaint filed by Mr. [redacted].We researched all of our customer records, online and paper files, and did not find Mr. [redacted]’sinformation listed or recorded. We contacted [redacted], our computer and credit report provider that we usedaily to run our customer’s credit reports. Due to privacy laws, it took extensive time and many phonecalls on our part to research Mr. [redacted]’s credit inquiry that was run on June 30, 2015.Trans-Union Credit Bureau was able to provide us with the required information to remove the inquiryfrom Mr. [redacted]’s credit history. Mr. D[redacted] has contacted Mr. [redacted] requesting the information neededby him to remove the credit inquiry. We are currently waiting for Mr. [redacted]’s reply with the requiredinformation so that we can forward that to Trans- Union Credit Bureau to remove the credit inquiry thatwas run in error.Please contact us with any questions regarding this issue.Thank youJames * D[redacted]Owner—

Review: In May of 2014 I had the company perform a transmission fluid flush on my vehicle. In August /September 2014 I began having problems with the transmission shifting differntly. I took it to a company and they told me the problem and advise I take it to the dealership I bought it from to have it repaired. I took it back to Davies Ford where thet had my vehicle for weeks and kept telling me they could not find the problem with my vehicle. I advise them multiple times what the other company had told them. Davies had my vehicle from Oct 13 to Dec 14 2014. When I finally got the vehicle back it was still not shifting properly. I took it back to them a few times for the same problem of the vehicle shifting hard between 2nd and 3rd gear. They kept telling me there was nothing wrong with my car. I took it back in July 2015 for a check engine light that came on and my transmission shifting hard at 2ND gear. They said they fixed the TP sensor. When I got the vehicle back it still shifted hard between 2nd and 3rd gear. In December 2015 the vehicle did the same thing it did back in July. I took it to another shop and told the mechanic the problems I have had with the transmission and what Davies Ford had claimed to do on my vehicle. He advised that in his professional opinion after rebuilding my transmission, that someone had put some type of additive into my transmission fluid and it "ate" my transmission away, the gears, clutches and all rubber part. He had to replace the selanoide on my vehicle which Davies had replaced in 2014. I made a call to the general manager in December to speak to him about the issues and he never returned my call. Davies ford was the only person that did work on my transmission and the transmission is a closed system.Desired Settlement: I would like Davies Ford to accept responsibility for the work not being preformed as it should have been and due to the negligence of their staff I want reimbursed for the other times I had to have my vehicle looked at by other companies and ultimately having the transmission rebuit.

Business

Response:

I spoke with [redacted] yesterday, January 14, 2016. We spoke in depth about her concern and agreed to look into the possibility of the dealership applying for a full or partial refund for the repairs that Ms. [redacted] incurred after her vehicle left our dealership. After speaking with her and receiving a copy of the bill for the repairs in question, I informed Ms. [redacted] that the parts that were repaired at the dealership came with a 2 year/unlimited mile warranty. Since she had the same parts replaced after we did the intial repair, I told her that I would attempt to receive an "emergency repair" refund from Ford Motor Company. The reason we have to assume the repair was an emergency repair is because the repair should have been done at our dealership or another Ford or Lincoln dealership for Ford to be able to pay for the repair unless it is an emergency repair.

Review: On October 24 2013 my wife and I went to Davies Ford in Charleroi . We arrived about 12:30 pm. Upon out arrival we met [redacted] Calvaresi. , a sales consultant. After the test drive we sat down to buy. After about 8 hours .WE came to a price. In that 8 hour time [redacted] told me about receiving money from the railroad for they have damage many of their vehicles . Now it is time to sign the contract. While signing.. Mistakes where made. They had spray in bedliner and Tri fold tonneau cover... I have ordered Drop in bedliner and hard tri fold tonneau cover. She put a line through it and made corrections. . Now that night we got home about 9:15 PM. The truck was put in the garage until Saturday October 26 2013. I washed the truck and found damage all over the truck from paint to marks on the glass. Now MONDAY 28 2013. DAVIES FORD was putting in my loner and cover. Before they began I told the GM [redacted] about selling me a damage truck. He TOLD ME IT is a FORD PROBLEM . let me get back to you. Only to buy time for this day was the last day to turn the truck back. So I WAITED for them to put my LINER AND COVER. I get the truck back after two hours. and the wrong cover is on the truck. The sales consultant told me that is the right one. TAKE IT HOME AND CHECK and the Gm will get back with you on your paint. Well I WENT HOME. Checked the truck , and wrong cover was on it. . So no one called me. Friday November 01 2013 I RETURNED THE TRUCK.TOOK OFF MY PLATES AND GAVE THE Gm [redacted] Wooley the keys. That is after calling them at 9:00 AM WAITING for a call back for two hours. Monday November 04 2013 I call Ford CUSTOMER service , talked to a [redacted] she gave me a case number ( [redacted]. She said and investigator will be calling me in two days. I went out that day and missed his call. I CALLED him the next day Tuesday 05 2013. Told me that the truck was damage when in transporting. that is was not rocks what I thought , but burns on the whole truck and glass. After that he told me to seek council and FILE a complaint with YOU the ( Revdex.com). As I was writing this complaint the mail man came to the door and signed a for a letter from DAVIES FORD. opened it...TWO small checks THEY SAID THEY OWED ME. I sent them back $ 21.00 & & 17.00 . today. November 08 2013. Thank you.Desired Settlement: Return all moneys . $16,100 DOLLARS and investigate.LENNY [redacted] FOR Deceiving me as for the sale of a damage truck and scammimg FORD. For damage from the railroad. TRYING TO GET FORD TO PAY FOR THE TRUCK ,THAT the railroad has paid him for.

Business

Response:

? I have enclosed a timeline of events that I put together prior to receiving your letter about Mr. [redacted]’s concerns. After dealing with Mr. [redacted], I thought that to be the wise thing to do. Along with the timeline of events is a copy of the letter that Mr. [redacted] wrote to your agency. I have marked his letter with corresponding numbers to relate to the numbered list below that is our answers to his claims. 1. The time spent at the dealership included time to negotiate two different vehicles and the time to clean and prep his new vehicle and to complete paperwork. I believe but am not 100% certain that Mr. [redacted] also left the dealership for a period of time during that eight hours. 2. I have been employed at the dealership since March of 1994 and we have had issues with the railroad being close to our dealership but we have.1never been paid for any damage as it was always been deemed “environmental fallout”. 3. Yes the buyers order did have “spray in liner” typed where “drop in liner” should have been. That was a simple keystroke mistake and was populated into that field through the computer and was corrected. At no time was there any financial issues with that error. 4. As many consumers are under the misconception of the “3 day rule” so was Mr. [redacted]. I did tell Mr. [redacted] that the paint problem would have to be covered by Ford and that there was a process that I had to go through to get approval to paint the truck. 5. I spoke with many levels of Ford employees to obtain approval for Mr. [redacted] repairs and no one mentioned anything to me in regards to Mr.[redacted]s truck being damaged in transport. In my 20 years with Davies Ford, I have never heard of a Ford employee at any level advising a customer to seek council. The rest of Mr. [redacted] concerns are addressed in the attached list of events. •Mr. [redacted]s truck is currently at our body shop being repaired. Mr. [redacted] was offered a vehicle for the time his was repaired. Davies Ford is not refunding Mr. [redacted] $16,100 but we do still have the two checks for the online registration fees that were charged to him and that is also explained in my attached paperwork. Please contact me with any further questions or concerns.

Thank you

General Manager Davies Ford Inc. of Charleroi

Consumer

Response:

I see in the response of the GM [redacted] is a liar. So their is nothing he say is believable . The FACT is that he sold me a damage truck. He thought that I HAD TO KEEP IT BY Force . The truck is his. I DON'T BUY DAMAGE GOODS. EVEN his offer to fix the truck. Still does not change anything. He never call me , that is another Lie. He will return my $ 16,100.00.The damage truck is his . JUST AS he said. " I'll sell the truck for more than you bought it. I say , it's your do as you may. I will never deal with this sad rated ( D ) BUSINESS DAVIES FORD CHARLEROI. I will speak to the world about this SORRY PLACE . Never buy there !