Davina Designs LLC

We have attempted numerous times to contact the customer to resolve the matter and are unable to do so

On 6-28-16 our technician went out to the stated customers residence for a [redacted] special tune up. Upon arrival he discovered that the indoor evaporator coil was dirty and he recommended we clean it. We cleaned the coil with environmental safe coil cleaner. The customer called a few days later and...

mentioned that he had a different contractor come out and they had recommended he do a coil cleaning as well. He contacted our office in regards to us not performing the work and requested a refund.  We did indeed try to reschedule twice with this customer and the first time we showed up to the residence and there was no one home. the second time we rescheduled he had called the day before and canceled the appointment. We have tried to contact him on two separate numbers and left voicemails for him so we can refund him the total invoice. The numbers that we called are; [redacted] and [redacted]. We pride ourselves on quality work and quality customer service and would like to resolve this issue and refund him with the amount he has requested, but we are unable to get in touch with him.

this is just not true.  They schedule an appointment 4 times and did not show up once. I personally looked inside at the coil and it was not cleaned.

In regards to this matter, the service agreement clearly states that the customer is responsible for scheduling service..Even though our policy is to get a hold of them if we have not heard from them about scheduling service, We did end up making contact within the 6month time frame and scheduled a...

service, which the homeowner canceled...We made several documented attempts to reach the customer again with no response on the customers end. We received a letter in the mail with the customers grievance and left a message on her answering machine to call use so we can resolve the issue..We have a 24/7 answering service that documents all calls. The customer never called us to resolve the matter but immediately went to all online platforms to state her grievance. After numerous attempts to get a hold of the customer we were able to resolve the issue. We have attached a copy of the agreement specifications.