DaVinci Floors & Granite

Initial Business Response /* (1000, 5, 2015/10/06) */
Contact Name and Title: Susan B***
Contact Phone: ***
Contact Email: [email protected]
Yes we were contracted to do work in Mrs *** Bathroom which we did and finishedIf She refers back to her contract she will see in the
line item for Wall repair and Paint she omitted and decided to take care of herselfWe did do some drywall and patch work at no chargeIn addition we had procured different mirrors for her because we both agreed it was to much woodThe mirrors we bought and installed were to large so we opted for a smaller version(she purchased we installedShe was completed in March of this yearShe contacted us for a service call on some cracked tile she never discussed mirror issues then ? She did want her base for stairs installed and later changed her mind so we refunded her the differenceWe have never not taken care of issues that have arised regarding her projectIf she would like to discuss things further I would be more then happy to
Thanks
Susan * B***
DaVinci Floors & Granite
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was not a specific charge on my contract regarding drywall because as Sue and I discussed prior to the job we weren't sure if there was going to be drywall damage behind my shower so it wouldn't be feasible to give me a quote to fix itI did paint the bathroom myself not because I wanted to but because my bathroom was off line for almost six months and I wanted to try and speed things upThere was constantly a reason why things could not be doneThey would not call or tx and there would be days and weeks where no work would be doneI talked to Sue on several occasions about fixing the drywall above my sinkShe said they would and actually suggested at one point she would do it herselfNever happenedAs for the base for my stairs I did not "change my mind" I stopped in Sues show room on August 10th to discuss the Trim Don was scheduled to install August 17th he was a no call no showRescheduled Again work not completed was told they had to rip the board down not the right sizeRescheduled again work not completed was told by Don the installer that the wood is the wrong profileCant do it Txed Sue and was told it was the right wood they were doing a plith wood installationIf this is the case why was the installer not aware of what he was doingMost Importantly why was I the customer not informed about what they were doingAt this point I was feed up and asked for a refund
Final Business Response /* (4000, 11, 2015/10/22) */
Sent this also via USPS with attached Estimate
***,
Enclosed is a copy of your estimateThere were line items that we removed one was for electrical which your husband took care ofThe paint and drywall repair which was also taken offWe have our painter prep and paint because that is his specialtyI did the few repairs for you that you are unhappy with at no chargeI did offer to come over and take care of it for you and I could still do thatBut at no time were you charged for a service that you did not receiveIf you did not like something or wanted something changed I always took care of it for youI will continue to do so
If you want to have the walls address we can have this done for youTony is amazing at prep and paint I can have it put on his scheduleYou can work with him directly if you choose or he can work through DaVinciI am sure it would not be only a $to at most he would have just a few hours to patch and repaint
The Delay on your project were the cabinetsWe took care of everything in our control as fast as we couldI still have your text regarding the cabinets being worth the wait
When we completed the main project we then started working on the kitchen plans*** other then the molding I thought we were pretty well wrapped up on your projectI admit I did forget we had your moldingUntil you stopped in and we put you on the scheduleWe did arrive on the day we were scheduled to repair a few tiles in the bathroom but had to trim down the molding on the stairs so we rescheduled youWhen the molding was not what you thought I agreed to refund you
I will say this again I would love to help resolve any issues that you haveFeel free to contact me regarding any of the above and will be happy to take care of this for you