daVinci Payments Reviews (%countItem)
daVinci Payments Rating
Address: 2150 E Lake Cook Rd Ste 150, Buffalo Grove, Illinois, United States, 60089-8228
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+1 (847) 325-4333 |
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www.davincipayments.com
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I was a victim of fraud on a prepaid card issued by Swift Prepaid Solutions and after my claim was investigated I was to recieve full credit for the amount in question. This was submitted in Nov 2018 and I was told it would take 120 days but as of today almost 7 months later I still have not recieved any monies. I have called numerous times and customer service still cannot tell me why this has not been processed. The representatives have escalated this claim multiple times to a supervisor who has never called me back. This is a horrible company as far as customer service. I am not only a victim of fraud but of a company, Swift Prepaid Solutions, who doesnt want to fulfill their responsibilites.
Terrible company. I got a prepaid card as a bonus for getting hired at a company. They put 300 dollars on there and part of it was refunded. I went back to use it a little over 6 months later and the card is expired and I can't use it any longer. I call them up and they will only reissue you a card if you mail in a form and they charge you 10 dollars for doing it.
The form is super aggressive and gives you all of these reasons why they might not issue a new card if you somehow made some tiny mistake on it like hand wrote something in. I've been give other prepaid cards as a gift and they have a year before they start charging you a small monthly fee, but they don't expire and you can use them anytime.
They have a form and a special PO Box just to reissue cards. They know what they're doing. Honest companies don't make it difficult for their customers to do business with them. This is obviously an attempt to just keep the money you gave them.
Hello Dustin,
Cardholder feedback is important to us, and we appreciate that you shared your experience. At Swift we seek to resolve any cardholder problems, we are sorry that you did not have an enjoyable experience with your prepaid card. A Customer Success Agent has been assigned to your concern and has reached out to you via email.
Thanks again, Dustin, for your honest feedback.
Swift Prepaid Solutions
I used the card once and still had a remaining amount left to use and I was never able to access it again. I sent two emails to the company regarding this and it was never resolved.
Hello LeeAnn,
Thank you for taking the time to share your concerns about your experience. At Swift we strive to create positive, meaningful connections with our cardholders. We wish to ensure that all our cardholders are properly supported, so one of our Customer Success Agents has contacted you directly via email to assist you. Thank you in advance, LeeAnn, for giving us the opportunity to make this right.
This is the worst company ever. I received a virtual card as a rebate from my contact lenses and I’ve tried several times to use this card online and it does not work and when I call to ask why it isn’t working and if they can send me a physical card they cannot and say there’s nothing they do. Do not buy this
Hello Alyne,
Thank you for taking the time to share your experience with us. We are sorry to hear that your call to our Customer Care Team did not resolve your concerns! We wish to ensure that all our cardholders are properly supported, so one of our Customer Success Agent has contacted you directly via email to assist you.
Thank you, Alyne, for sharing your concerns.
Swift Prepaid Solutions
.com is stunningly BAD for consumers! Yes, Swift Prepaid is linked directly to *** Solutions.
I received two prepaid *** cards recently. The remaining balances are completely inaccessible unless you purchase allows "Split Transactions". No ".com" sites allow "Split Transactions" to my knowledge. I've tried several. I've added the cards to all of may accounts (P***, nothing works. I've tried transferring the two balances to my *** account. That doesn't work either!
How many MILLIONS of $$$ are locked away and inaccessible to the Card Holders?
Its time to contact the Massachusetts Attorney Generals Office, this Company needs a wake up call!
A+ from Revdex.com, your kidding right?
Thank you for sharing your concerns. A member of our Customer Care team has reached out to you via phone and email to help resolve the difficulties you are having. We appreciate the feedback and we are committed to addressing issues that create a less than pleasant cardholder experience. You may contact our Customer Care team by responding to the email, or by calling (888) *** Monday-Friday from 8 a.m. to 6 p.m. to speak with someone at a time that is convenient for you.
I contacted this company to get my card replaced after I lost it, and I received a new card within a few days. Very happy with the prompt delivery. My new card was valid for a year, but I spent it right away.
Good afternoon,
I hope this makes it to someone that cares.
I am a sales person at *** and we are a dealer of ***.
Ever since *** moved to your services the experience has been horrendous.
On many occasions I have had to jump through hoops to change my password, only to not have it update in their system and be locked out of my account. This is extremely aggravating to me and all the other sales people.
We have many other brands of prepaid cards that have lots of less steps and make the process very smooth.
Many many times I have not been able to log into my account and transfer money to the card.
This whole process of:
1. Selling the product
2. Claiming the spiff
3. Waiting for the approval
4. claiming the money though email
5. logging into the fist part of the second site
6. logging into the second part of the site
7.resetting my password because the site makes me
8. becoming locked out and not being able to get the money I EARNED.
9. calling customer service only to find out they can not help me.
It seems to be that your company is making money off of people getting frustrated with this whole ordeal and giving up and your company keeping the money.
I really really hope you can help me and other sales associates by making this process easier because this is part of our income that we feed our families with.
I have a 4 month old baby that I use this money to feed and I have to fight to get money from you guys.
Please Help,
Matthew
Thank you for taking the time to review our company. A member of our Account Management team has reached out to you for more detail about your experience so we can resolve your concerns as quickly as possible. You can also contact our Customer Support team Monday-Friday from 8 a.m. to 6 p.m. We appreciate your honest comments; feedback like yours helps us better support all our customers.
The Account Manager reached out to me to address the concerns I have. He was very polite and quick to respond to my concerns. He is going to pass the problems myself and other associates I work with have to the product development team in order to try and improve this customer service experience in the future. I appreciate someone from the company reaching out to me and I wish changes happen sooner than later to make the experience better for everyone.
I am in sales and am compensated on debit cards partially. I work hard to sell products that create revenue for the manufacturer, as well as the companies that process these debit cards (Swift). Swift created a new process to get our earned income loaded on these cards that is so incredibly difficult that we've mostly given up and/or quit selling these brands. It seems clear that Swifts whole strategy is to make it so difficult that we'd give up and leave the money in Swifts account so they can draw the interest. We work hard to sell products that create income for a lot of different people. Yet we have to wait weeks and jump through nearly impossible hoops to get the money we've earned. This is very unfair. The manufacturers are losing business as a result. This whole process should be investigated by someone who cares. Of course, no one probably does because they are all getting their money no problem. Can someone please help. Thank you, very much.