Davinci Virtual, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

On behalf of Davinci, I am very sorry this customer didn't feel taken care ofWe take customer service very seriously and it is very out of character for our staff to not get back to customers as promisedWe are happy to provide a mailing address for final payment and make sure the account is fully disconnected per the client's requestIf you have any further questions or concerns please let me know.Davinci VirtualAttn: Coco Q [redacted] South EastSuite 200SLC, UTThank you, Coco Q [redacted] VP of Operations###-###-#### [redacted]

To Whom It May Concern:We are very sorry to hear that Mr [redacted] does not want to continue with our servicesWe are happy to void out the remainder of his contract and disconnect services immediately per his requestIf you have any questions please do not hesitate to contact me.Sincerely,Coco [redacted] VP of Operations [redacted] www.davincivirtual.comwww.davincimeetingrooms.com

We have reached out to our client regarding this matter and resolved it to their satisfactionWe have refunded their $set up fee as requested due to the sudden change in address services The client confirmed they will close their Revdex.com complaint as resolved.Please let me know if you need any other information regarding this complaint.Thank you,Erin M [redacted] | Operations Manager Phone: ###-###-#### [redacted] @davincivirtual.com davincivirtual.com | davincimeetingrooms.com

To Whom It May Concern: We are very sorry if the client was not happy with the rate increaseThis was the first rate increase Davinci has implemented in our entire years of businessWe definitely do not want to lose the client over it so we are happy to honor the "new client rate" for
themOur Customer Care Team will reach out to this client to discuss over the phone and make sure there isn't anything else we can do for him to resolve this issueWe appreciate this client's business very much and hope to continue working together! Sincerely, Coco Q***VP of Operations801-990-9200www.davincivirtual.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern:This client signed up with us on on 12/5/for virtual receptionist servicesWe did not receive any form of cancellation request until 4/8/which at that time we processed according to our cancellation policies (clearly outlined in our terms of service that the client
agreed to on 12/5/at 1:25pm MST) We require day notice to terminate services based on cycle date of contract so the client was billed one last time for servicesAlthough the client did agree to this policy at the time of sign up and was informed of this again at time of disconnect, we are happy to issue a refund in the amount of $as a courtesyWe take customer service very seriously and hope this resolution is satisfying to the clientIf you have any questions please don't hesitate to contact meThank you!Coco Q***VP of Operations***www.davincivirtual.com

To Whom It May Concern: We are very sorry for any misunderstandings with our client regarding our recent rate increaseWe did notify all clients of our 1st rate increase in years, just a $rate increase per accountWe also gave all our clients day written notice of this increaseWe
are sorry the client was not aware of receiving the email when first received to avoid any confusion or questions regarding the status of the account.This client has already issued chargebacks with his bank in the amount of $total so we will allow those chargebacks to go through as our form of credit back to the customerWe hope this resolves his concerns and if there is anything else we can do to please let us knowWe appreciate his business and wish him the best of luck! Regards,Coco Q***VP of Operations801-990-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I DO NOT find this resolution to be at all "satisfactory", but my primary objective has been meant...to permanently get away from this vendor's agreementsSo, this is a good first step.
I do not consider the matter fully resolved as I have no recompense for the business interruption this vendor has caused my law practice presently and in the past
Sincerely,
Thomas ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern:We are very sorry to hear that Mr. [redacted] does not want to continue with our services. We are happy to void out the remainder of his contract and disconnect services immediately per his request. If you have any questions please do not hesitate to contact me.Sincerely,Coco...

[redacted]VP of Operations[redacted]www.davincivirtual.comwww.davincimeetingrooms.com

Thank you for your response. We will refund back the additional $69 to your card immediately.  Please let me know if you have any further questions or concerns. Best, Coco Q[redacted]VP of Operations801-990-9200

On behalf of Davinci, I am very sorry this customer didn't feel taken care of. We take customer service very seriously and it is very out of character for our staff to not get back to customers as promised. We are happy to provide a mailing address for final payment and make sure the account is...

fully disconnected per the client's request. If you have any further questions or concerns please let me know.Davinci VirtualAttn: Coco Q[redacted]2150 South 1300 EastSuite 200SLC, UT. 84106 Thank you, Coco Q[redacted]VP of Operations###-###-####[redacted]

To Whom It May Concern: Thank you for your email. We are very sorry to  hear of your concerns regarding our Customer Care Team. We are happy to let you cancel immediately. If there is anything else I can do for you please let me know. Sincerely, Coco Q[redacted]VP of...

Operations 801-990-9200[redacted]

We have reached out to our client regarding this matter and resolved it to their satisfaction. We have refunded their $175 set up fee as requested due to the sudden change in address services.  The client confirmed they will close their Revdex.com complaint as resolved.Please let me know if you need...

any other information regarding this complaint.Thank you,Erin
M[redacted] | Operations Manager
Phone:
###-###-####
[redacted]@davincivirtual.com
davincivirtual.com | davincimeetingrooms.com