Mr [redacted] , First things first- we’re sorry We dropped the ball by not returning your calls in a timely manner and that is unacceptable As for your pricing issue, we have reviewed the charges on your account and found that all charges were calculated correctly We are not an online parts wholesaler, so our part cost will be higher than what you may find online Additionally, the vast majority of our quoted part replacement pricing is for the included labor- not just to install the part- but also to confirm the system is operating properly after the part has been replacedWe continuously study market conditions and other factors to make certain that out “Fixed Right-Guaranteed®” HVAC Services are competitive in pricing and premier in regards to resultsAnd our repairs also include a 1-year limited parts and labor warranty that become 2-years limited when a customer includes a maintenance plan in the servicesAs anyone who runs a first class service operation will tell you, a service department has the highest cost of doing business of all business departmentsThe income that our technicians bring in must pay for his labor, the truck, the cost of the Service Manager, the Dispatchers, and a proportional portion of general overhead expenses such as offices and warehouses, the phone system and operations software, and benefitsWe subscribe to nationally published data to derive our service pricingWe have also researched and found that our repair rates are comparable to other reputable HVAC businesses with similarly qualified technicians and overhead costs in the Greater Houston areaOur service manager, Faron ***, did attempt to contact you over the weekend to discuss any questions you may have If you’d like to set up a time to speak with him, please let us know
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me once they complete the work I am in agreement to close this complaint once the coil is installed but not until then They have not scheduled a date yet for the work to be completed I will be happy to close this once they complete the work
One of our senior technicians performed an air balance at this house today He indicates that the complaints have been resolved Please feel free to contact us if you have any other issues at [redacted]
Ms. [redacted] Our Service Manager has coordinated with [redacted] to have your coil replaced. They are additionally having the coil coated and are covering a portion of the labor. Davis will be covering the remaining portion of the labor. At this time, the coil has been shipped off... for coating. As soon as we receive it back in our office, we will schedule your change out. I hope this will resolve your complaint.
As mentioned by the customer, our service manager, [redacted] has been involved in this repair process He was scheduled to go to this home Monday, September but the customer canceled the appointment He went to the home to make repairs yesterday, September 9, and plans to return to follow up As for the previous technicians, I assure you they are all highly trained and experienced technicians However, whenever we have a situation such as this one, which has multiple technicians on the job without a resolution, we always mandate further training to prevent future issues We stand by our Fixed Right- Guarantee and will ensure this customer's issues are fully resolved in a timely manner
Mr [redacted] , First things first- we’re sorry We dropped the ball by not returning your calls in a timely manner and that is unacceptable As for your pricing issue, we have reviewed the charges on your account and found that all charges were calculated correctly We are not an online parts wholesaler, so our part cost will be higher than what you may find online Additionally, the vast majority of our quoted part replacement pricing is for the included labor- not just to install the part- but also to confirm the system is operating properly after the part has been replacedWe continuously study market conditions and other factors to make certain that out “Fixed Right-Guaranteed®” HVAC Services are competitive in pricing and premier in regards to resultsAnd our repairs also include a 1-year limited parts and labor warranty that become 2-years limited when a customer includes a maintenance plan in the servicesAs anyone who runs a first class service operation will tell you, a service department has the highest cost of doing business of all business departmentsThe income that our technicians bring in must pay for his labor, the truck, the cost of the Service Manager, the Dispatchers, and a proportional portion of general overhead expenses such as offices and warehouses, the phone system and operations software, and benefitsWe subscribe to nationally published data to derive our service pricingWe have also researched and found that our repair rates are comparable to other reputable HVAC businesses with similarly qualified technicians and overhead costs in the Greater Houston areaOur service manager, Faron ***, did attempt to contact you over the weekend to discuss any questions you may have If you’d like to set up a time to speak with him, please let us know
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me once they complete the work I am in agreement to close this complaint once the coil is installed but not until then They have not scheduled a date yet for the work to be completed I will be happy to close this once they complete the work
One of our senior technicians performed an air balance at this house today He indicates that the complaints have been resolved Please feel free to contact us if you have any other issues at [redacted]
Ms. [redacted] Our Service Manager has coordinated with [redacted] to have your coil replaced. They are additionally having the coil coated and are covering a portion of the labor. Davis will be covering the remaining portion of the labor. At this time, the coil has been shipped off... for coating. As soon as we receive it back in our office, we will schedule your change out. I hope this will resolve your complaint.
As mentioned by the customer, our service manager, [redacted] has been involved in this repair process He was scheduled to go to this home Monday, September but the customer canceled the appointment He went to the home to make repairs yesterday, September 9, and plans to return to follow up As for the previous technicians, I assure you they are all highly trained and experienced technicians However, whenever we have a situation such as this one, which has multiple technicians on the job without a resolution, we always mandate further training to prevent future issues We stand by our Fixed Right- Guarantee and will ensure this customer's issues are fully resolved in a timely manner