Davis Auto Clinic

Initial Business Response / [redacted] (1000, 9, 2016/08/16) */ The treatments are completely different, I know because I created them, not the modalities specificly but the way they are administerd and the way they are coupled together My name is [redacted] and I am the Founder and Medical Director of Renuva Back and Pain CentersThe $that was paid was not for treatments, it was for a Complete Exam, including digital xrays, a comuputerized range of motion based off the AMA, Thermogrophy to assess function of the spine and nervous system, posture analysis and case history to see if the patient is a candidatethe treatments are free on the first visit This patient recieved great customer service and as well as a thourough exam that would cost over $in other clinics Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) waste of my moneynegative result from the one 'treatment' as I related to them at that timethe "treatment" is no different from what I had previously experienced at a chiropractic officei predict that the Revdex.com will receive more complaints about this company in the future

Initial Business Response / [redacted] (1000, 11, 2016/10/20) */ Mrs [redacted] came into our office and was accompanied by her significant otherImmediately upon entering the exam room, the patient stated that she did not want to be here because she knew what was wrong and that she knew what we do wouldn't workThe patient furthermore stated that she did not want to receive any decompression treatments because she had had them before and they didn't help herAfter a short conversation and explanation of what we do here and how it is different, patient decided to proceed with the examination and the treatmentsThe patient did not complete her decompression treatmentShe only lasted less than one minute and told us she did not want to have anymoreThe technicians took her off decompression and finished her cold laser treatment Patient came back two days later to hear her results and receive the other treatments that were included in the offer we had ran in our ad in the paperHer significant other did not come for this appointment even though we asked him to join usUpon entering the room, the patient was already hostile towards our companyI had addressed the soreness that she experienced and the patient described what she felt from our treatmentsAs I started to explain what I had found with the examination and x-rays, the patient started to get more hostile because I wasn't explaining the x-rays firstSo I told her that I would get to her x-rays shortly but first want to explain what I had found and what was going on with her healthShe interrupted me by saying she just wanted to see the x-rays and didn't want any other treatmentsThe patient also stated that she already knew what was wrong with her and how we couldn't help herI then told her that if she didn't want our help that is ok and if she wanted a copy of her x-rays that she would have to pay a [redacted] fee for copying her x-rays for herShe got irate then stormed out of the office without saying anything to the front desk about the x-rays In conclusion to the letter we received, if Mrs [redacted] wants to come by and sign the release that all of our patients sign for release of records; we would be happy to make a copy of her x-rays on a disc for the same price that all patients pay which is [redacted] Furthermore, Mrs [redacted] received a complete history and consultation, a thermography scan, a computerized range of motion scan, diagnostic x-rays, plus a cold laser therapyEven though she did not complete the decompression treatment, a refund of the [redacted] will not be given due to the fact she received all of these services Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not enter the room hostile!! I did become very upset when no one would listen to meThe Drdid say, yes, you probably do have Fibro, but that isn't causing all of your problemsThe DrNEVER said he would go over the x-rays with me and NEVER offered them to me for [redacted] I did NOT storm out of the office> The Drsaid if I refused anymore treatments, he would not talk to meIf I had know before setting the appointment what the "treatments" were, I would never had set the appointmentI have had decompression treatments in the past, I know they do not help me and I would have never wasted my money Yes, my significant other did join me the first day, per MY requestHe did not join me two days later since he had to workNO ONE said he needed to be thereBefore I left the office the first time, I advised them I did not want any other "treatments"Yes, I want my x-rays, a letter explain what was found with the thermography scan and the computerized range of motion scanI do not feel like I should have to spend more money to receive them

Initial Business Response /* (1000, 9, 2016/08/16) */
The treatments are completely different, I know because I created them, not the modalities specificly but the way they are administerd and the way they are coupled together
My name is *** *** and I am the Founder and Medical Director of
Renuva Back and Pain CentersThe $that was paid was not for treatments, it was for a Complete Exam, including digital xrays, a comuputerized range of motion based off the AMA, Thermogrophy to assess function of the spine and nervous system, posture analysis and case history to see if the patient is a candidatethe treatments are free on the first visit
This patient recieved great customer service and as well as a thourough exam that would cost over $in other clinics
Initial Consumer Rebuttal /* (3000, 11, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
waste of my moneynegative result from the one 'treatment' as I related to them at that time the "treatment" is no different from what I had previously experienced at a chiropractic office I predict that the Revdex.com will receive more complaints about this company in the future

Initial Business Response /* (1000, 11, 2016/10/20) */
Mrs*** came into our office and was accompanied by her significant other Immediately upon entering the exam room, the patient stated that she did not want to be here because she knew what was wrong and that she knew what we do wouldn't
work The patient furthermore stated that she did not want to receive any decompression treatments because she had had them before and they didn't help her After a short conversation and explanation of what we do here and how it is different, patient decided to proceed with the examination and the treatments The patient did not complete her decompression treatment She only lasted less than one minute and told us she did not want to have anymore The technicians took her off decompression and finished her cold laser treatment
Patient came back two days later to hear her results and receive the other treatments that were included in the offer we had ran in our ad in the paper Her significant other did not come for this appointment even though we asked him to join us Upon entering the room, the patient was already hostile towards our company I had addressed the soreness that she experienced and the patient described what she felt from our treatments As I started to explain what I had found with the examination and x-rays, the patient started to get more hostile because I wasn't explaining the x-rays first So I told her that I would get to her x-rays shortly but first want to explain what I had found and what was going on with her health She interrupted me by saying she just wanted to see the x-rays and didn't want any other treatments The patient also stated that she already knew what was wrong with her and how we couldn't help her I then told her that if she didn't want our help that is ok and if she wanted a copy of her x-rays that she would have to pay a ** fee for copying her x-rays for her She got irate then stormed out of the office without saying anything to the front desk about the x-rays
In conclusion to the letter we received, if Mrs*** wants to come by and sign the release that all of our patients sign for release of records; we would be happy to make a copy of her x-rays on a disc for the same price that all patients pay which is *** Furthermore, Mrs*** received a complete history and consultation, a thermography scan, a computerized range of motion scan, diagnostic x-rays, plus a cold laser therapy Even though she did not complete the decompression treatment, a refund of the *** will not be given due to the fact she received all of these services
Initial Consumer Rebuttal /* (3000, 13, 2016/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not enter the room hostile!! I did become very upset when no one would listen to meThe Drdid say, yes, you probably do have Fibro, but that isn't causing all of your problems The DrNEVER said he would go over the x-rays with me and NEVER offered them to me for *** I did NOT storm out of the office> The Drsaid if I refused anymore treatments, he would not talk to meIf I had know before setting the appointment what the "treatments" were, I would never had set the appointmentI have had decompression treatments in the past, I know they do not help me and I would have never wasted my money
Yes, my significant other did join me the first day, per MY requestHe did not join me two days later since he had to workNO ONE said he needed to be thereBefore I left the office the first time, I advised them I did not want any other "treatments" Yes, I want my x-rays, a letter explain what was found with the thermography scan and the computerized range of motion scanI do not feel like I should have to spend more money to receive them

Initial Business Response /* (1000, 9, 2016/08/16) */
The treatments are completely different, I know because I created them, not the modalities specificly but the way they are administerd and the way they are coupled together.
My name is [redacted] and I am the Founder and Medical Director of...

Renuva Back and Pain Centers. The $69 that was paid was not for treatments, it was for a Complete Exam, including digital xrays, a comuputerized range of motion based off the AMA, Thermogrophy to assess function of the spine and nervous system, posture analysis and case history to see if the patient is a candidate. the treatments are free on the first visit.
This patient recieved great customer service and as well as a thourough exam that would cost over $250 in other clinics.
Initial Consumer Rebuttal /* (3000, 11, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
waste of my money. negative result from the one 'treatment' as I related to them at that time. the "treatment" is no different from what I had previously experienced at a chiropractic office. I predict that the Revdex.com will receive more complaints about this company in the future.

Initial Business Response /* (1000, 11, 2016/10/20) */
Mrs. [redacted] came into our office and was accompanied by her significant other. Immediately upon entering the exam room, the patient stated that she did not want to be here because she knew what was wrong and that she knew what we do wouldn't...

work. The patient furthermore stated that she did not want to receive any decompression treatments because she had had them before and they didn't help her. After a short conversation and explanation of what we do here and how it is different, patient decided to proceed with the examination and the treatments. The patient did not complete her decompression treatment. She only lasted less than one minute and told us she did not want to have anymore. The technicians took her off decompression and finished her cold laser treatment.
Patient came back two days later to hear her results and receive the other treatments that were included in the offer we had ran in our ad in the paper. Her significant other did not come for this appointment even though we asked him to join us. Upon entering the room, the patient was already hostile towards our company. I had addressed the soreness that she experienced and the patient described what she felt from our treatments. As I started to explain what I had found with the examination and x-rays, the patient started to get more hostile because I wasn't explaining the x-rays first. So I told her that I would get to her x-rays shortly but first want to explain what I had found and what was going on with her health. She interrupted me by saying she just wanted to see the x-rays and didn't want any other treatments. The patient also stated that she already knew what was wrong with her and how we couldn't help her. I then told her that if she didn't want our help that is ok and if she wanted a copy of her x-rays that she would have to pay a ** fee for copying her x-rays for her. She got irate then stormed out of the office without saying anything to the front desk about the x-rays.
In conclusion to the letter we received, if Mrs. [redacted] wants to come by and sign the release that all of our patients sign for release of records; we would be happy to make a copy of her x-rays on a disc for the same price that all patients pay which is [redacted] Furthermore, Mrs. [redacted] received a complete history and consultation, a thermography scan, a computerized range of motion scan, diagnostic x-rays, plus a cold laser therapy. Even though she did not complete the decompression treatment, a refund of the [redacted] will not be given due to the fact she received all of these services.
Initial Consumer Rebuttal /* (3000, 13, 2016/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not enter the room hostile!! I did become very upset when no one would listen to me. The Dr. did say, yes, you probably do have Fibro, but that isn't causing all of your problems. The Dr. NEVER said he would go over the x-rays with me and NEVER offered them to me for [redacted] I did NOT storm out of the office> The Dr. said if I refused anymore treatments, he would not talk to me. If I had know before setting the appointment what the "treatments" were, I would never had set the appointment. I have had decompression treatments in the past, I know they do not help me and I would have never wasted my money.
Yes, my significant other did join me the first day, per MY request. He did not join me two days later since he had to work. NO ONE said he needed to be there. Before I left the office the first time, I advised them I did not want any other "treatments". Yes, I want my x-rays, a letter explain what was found with the thermography scan and the computerized range of motion scan. I do not feel like I should have to spend more money to receive them.