Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did not call Monday with my complaint I called Saturday the day the plumber came to my homeShe did explain there was a fee for nights and weekends but did not explain that the plumber would come out and confirm my complaint by saying the pilot lite will not stay lit and that he cant reach anyone in "Tech support" because they do not work on weekendsHis comments on the receipt go on to say "Have to wait till Monday to check warranty and support" I thought they were tech support that's why I called themThe guy did not take one screw out or look at anything other than try to lite the pilot and to report the pilot will not stay litThat was my original complaint and I did not tell her on the phone I was reporting her to the Revdex.com nor did I hang up on herShe was very argumentative and I said I'm not going to argue about it and she said OK and we ended the conversation
Our plumber was out on 5/4/and replaced a faucet on a lower lever lavatory wall hung sink We completed job and everything was fine at that time and customer paid their bill Please note there was not support for the sink, either legs or vanity She told me the sink had legs then called me back and said there were no legs All of our work orders have stated on the bottom “ALL CLAIMS FOR CORRECTIONS MUST BE MADE WITHIN A 30-DAY PERIOD” We did not hear back from our customer until 6/ She stated that on 6/ her sink had fallen off the wall and shattered to pieces There was no logical reason for that sink to fall after hanging there for days We did not insult her in any way, but offered to send a plumber out to look at the situation and told her that if it was something we did, even though it was beyond the 30-day period, we would make repairs or replace sink I asked if it was possible someone had leaned on the sink or put hands on sink to maybe look in mirror (not sure if there is one or not) and she said that was an insult It isn’t, and it happens frequently with wall hung sinksShe had already contracted a plumber to come to her house the next day even though I offered to send a plumber out again and she was adamant She only wanted us to pay for repairs done by new plumber At that point there was nothing we could do I called her at a later date to let her know we were terribly sorry for her situation but we did try to take care of it All she wanted to know was “are you going to refund my money and pay for the repairs I had done?”We are terribly sorry for this situation but did everything we could to correct If you need additional information, please feel free to contact me at your convenience [redacted] Davis & Davis PlumbingNPreston Hwy.Louisville, KY 40229(P) 502.957.7606(F)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did not call Monday with my complaint I called Saturday the day the plumber came to my homeShe did explain there was a fee for nights and weekends but did not explain that the plumber would come out and confirm my complaint by saying the pilot lite will not stay lit and that he cant reach anyone in "Tech support" because they do not work on weekendsHis comments on the receipt go on to say "Have to wait till Monday to check warranty and support" I thought they were tech support that's why I called themThe guy did not take one screw out or look at anything other than try to lite the pilot and to report the pilot will not stay litThat was my original complaint and I did not tell her on the phone I was reporting her to the Revdex.com nor did I hang up on herShe was very argumentative and I said I'm not going to argue about it and she said OK and we ended the conversation
Our plumber was out on 5/4/and replaced a faucet on a lower lever lavatory wall hung sink We completed job and everything was fine at that time and customer paid their bill Please note there was not support for the sink, either legs or vanity She told me the sink had legs then called me back and said there were no legs All of our work orders have stated on the bottom “ALL CLAIMS FOR CORRECTIONS MUST BE MADE WITHIN A 30-DAY PERIOD” We did not hear back from our customer until 6/ She stated that on 6/ her sink had fallen off the wall and shattered to pieces There was no logical reason for that sink to fall after hanging there for days We did not insult her in any way, but offered to send a plumber out to look at the situation and told her that if it was something we did, even though it was beyond the 30-day period, we would make repairs or replace sink I asked if it was possible someone had leaned on the sink or put hands on sink to maybe look in mirror (not sure if there is one or not) and she said that was an insult It isn’t, and it happens frequently with wall hung sinksShe had already contracted a plumber to come to her house the next day even though I offered to send a plumber out again and she was adamant She only wanted us to pay for repairs done by new plumber At that point there was nothing we could do I called her at a later date to let her know we were terribly sorry for her situation but we did try to take care of it All she wanted to know was “are you going to refund my money and pay for the repairs I had done?”We are terribly sorry for this situation but did everything we could to correct If you need additional information, please feel free to contact me at your convenience [redacted] Davis & Davis PlumbingNPreston Hwy.Louisville, KY 40229(P) 502.957.7606(F)