Davis Fertility Center, Inc.

Review: I have tried countless efforts to contact the financial office to resolve conflicts with my bill and no on returns my calls. When my call was finally returned they could not explain why my payments were not accurately reflecting my remaining charges on my statement. In addition I would receive a new statement after making a payment and the charges would be increased instead of decreased which is what I would expect when making payments towards a bill. When I made the financial clerk aware of this fact she indicated that she would call me back after she evaluated a little further. I never did receive a phone call back, and other $200 was payment was taken and a new bill was sent after 2 months of not receiving anything (not even a phone call). I have made 3 payments 1) for $100 in march, 2) or $200 in May and 3) for $200 in July. My original balance was $1450 so that should bring my new balance down to $950 however my current bill reflects $1117.50 and again doesnt reflect all my previous payments made. I am frustrated and would like to get this resolved so that my husband and I can continue using IVF treatment. NOTE: that we cannot continue service with an outstanding bill. Also note that and annual cryo storage free will be again tacked on which will make it again impossible for us to continue if we cannot get this resolve soon.Desired Settlement: Reflect the payments we have made on our statement and adjust our payments to the correct amount left due.

Business

Response:

Response:Compliant # [redacted] Reference of this letter is to serve as a follow up to the Fax received on October 13, 2015 from [redacted] with the Revdex.com serving Northeast California. In addition this is also modified letter that was a follow up to a telephone conversation between [redacted] and California IVF: Davis Fertility Center Inc. representative [redacted] on October 15, 2015. As a representative of California IVF: Davis Fertility Center Inc., I would like to take this opportunity to formally apologize for the delay in answering your question/concerns and being able to resolve/clarify your questions in regards to your monthly statement. The objective of this letter, attachments, and the conversation is to ensure that I have answered all of your questions, corrected your account, and create a payment plan for the remaining balance. Please Note: A summary of this letter is going to be sent to [redacted] with the Revdex.com serving Northeast California. Information is being sent as a response to the Revdex.com complaint that was submitted September 17, 2015 and assigned ID Number [redacted]. Facts of the Account: [redacted] # [redacted] Patient made Master Card Payments in the Following: March 2015: $ 200.00 May 2015: $ 100.00 July2015: $ 200.00 March 2015 Statement Balance $ 1450.00 April 2015 Statement Balance $ 1292.47 March 2015 Patient Payment: $ 200.00 Decrease in overall Balance: $ 157.53 While [redacted] made a $ 200.00 statement payment the balance only decreased by $ 157.53 because California IVF: Davis Fertility Center Inc. received Explanation of Benefits (EOB) from Blue Cross Insurance Company. When our billing department received the EOB from Blue Cross we were able to reconcile the following codes which in turn generated a patient responsibility. [redacted] May 2015 Statement $ 1292.47 June 2015 Statement $ 1317.50 May 2015 Patient Payment $ 100.00 Increase in overall Balance: $ 25.03 Date of Service: December 7, 2013 CPT Code: [redacted] Amount Billed: $ 850.00 March 25, 2015 Payment of $ 125.03 May 12, 2015 Payment of $ 22.61 Balance of $ 702.36 – Printed on June 1, 2015 Statement However – April 1, 2015 and May 4, 2015 reflected the following: Date of Service: December 7, 2013 CPT Code: [redacted] Balance of $ 599.94 – As printed on the April and May 2015 Statement May 12, 2015 $ 22.61 – MasterCard payment applied to this Line of Service Balance of $ 577.33 ($ 599.94 - $ 22.61) – What was expected to print on the June 1, 2015 Statement given the information printed on the April and May 2015 Statements $ 702.36 - $ 577.33 = $ 125.03 May 4, 2015 Patient Statement Balance: $ 1292.47 June 1, 2015 Patient Statement Balance: $ 1317.50 $ 1292.47 - $ 1317.50 = $ 25.03 Note: The $ 100 was not there because of the MasterCard Payment on May 12, 2015 of $ 100 July 1, 2015 Patient Statement Balance: $ 1317.50 July 20, 2015 Patient made a MasterCard Payment of $ 200.00 August 1, 2015 Patient Statement Balance: $ 1117.50 September 1, 2015 Patient Statement Balance: $ 1117.50 October 1, 2015 Patient Statement Balance: $ 1117.50 Resolution: Due to the fact that the April and May 2015 Patient Statements printed a Patient Responsibility of $ 599.94 for the Line of Service Dated December 7, 2013 for CPT Code [redacted] May 1, 2015 Statement Balance $ 1292.47 Subtract May 12, 2015 MasterCard Payment $ 100.00 June 1, 2015 Statement Balance (would have been) $ 1192.47 July 1, 2015 Statement Balance (would have been) $ 1192.47 Subtract July 20, 2015 MasterCard Payment of $ 200.00 August 1, 2015 Statement Balance (would have been) $ 992.47 September 1, 2015 Statement Balance (would have been) $ 992.47 October 1, 2015 Statement Balance (would have been) $ 992.47 We will be adjusting $ 1192.47 - $ 992.47 = $ 200, that will be reflected on the November 2015 Statement Due to the Fact that: This error was not identified and not corrected in a timely manner Representatives from California IVF: Davis Fertility Center Inc. did not communicate with you in a timely manner We will be adjusting an additional $ 100 will be adjusted off and reflected on the November 2015 Statement. As of October 15, 2015 an estimated November 2015 Statement Balance will be $ 882.47 I would like to apologize on behalf of our entire organization again and let you know that a full internal review will be completed with new plans to ensure that this does not happen again in the future. Please call me at (XXX) XXX-XXXX when you receive this letter to review and make sure that it is in full understanding and agreeance. Sincerely, [redacted]. [redacted] Billing Department California IVF: Davis Fertility Center Inc.