In Response To Complaint ID # [redacted] Prior to the end of 2017, this car was brought in and did remain on site for a period of time while diagnostics were run and possible problems ruled out It was determined the integral module system, the "computer" that operates the car's electronic systems, needed to be replacedMasterTech's shop manager remained in contact with the owner of the car while in the process of trying to locate the part, which is no longer being manufacturedMasterTech offers a 2-year, 24,mile warranty on all parts we provide and installFor this reason, we are particular about all installations we provide The owner purchased a module system online and asked that it be placed in his carAfter doing so, it was found the system was not compatibleIt's not uncommon for electronics in some cars to be a bit delicate Usually because of where they're often located (under the dashboard) and accessible only after dismantling the dash and, in this case, needing to go through the car's glove box, as well The make, model and age of the car are a factor, tooEach time a mechanic had to go back under the dash there was always the chance additional damage might occur as the dash casing is old and brittleIn addition, we found the wires and cables had extensive corrosion and many no longer made 'contact' therefore, these needed to be replaced A second system was obtained by the car's owner and again, we made the installation without knowing the origin or compatibility of the system It's unfortunate, sometimes unavoidable, that many older model vehicles pose such dilemmas both for our mechanics and our cus***ers However, we did refund the full amount of $and our shop manager has assured him that once a proper fitting dashboard and handle for the glove compartment can be located, MasterTech will replace these damaged parts, as well Cus***er satisfaction is of upmost importance and we are in contact with the car's owner, assuring him that MasterTech Auto Center will continue to work with him as best we can to resolve any problems he has with his car
In Response To Complaint ID # [redacted] Prior to the end of 2017, this car was brought in and did remain on site for a period of time while diagnostics were run and possible problems ruled out It was determined the integral module system, the "computer" that operates the car's electronic systems, needed to be replacedMasterTech's shop manager remained in contact with the owner of the car while in the process of trying to locate the part, which is no longer being manufacturedMasterTech offers a 2-year, 24,mile warranty on all parts we provide and installFor this reason, we are particular about all installations we provide The owner purchased a module system online and asked that it be placed in his carAfter doing so, it was found the system was not compatibleIt's not uncommon for electronics in some cars to be a bit delicate Usually because of where they're often located (under the dashboard) and accessible only after dismantling the dash and, in this case, needing to go through the car's glove box, as well The make, model and age of the car are a factor, tooEach time a mechanic had to go back under the dash there was always the chance additional damage might occur as the dash casing is old and brittleIn addition, we found the wires and cables had extensive corrosion and many no longer made 'contact' therefore, these needed to be replaced A second system was obtained by the car's owner and again, we made the installation without knowing the origin or compatibility of the system It's unfortunate, sometimes unavoidable, that many older model vehicles pose such dilemmas both for our mechanics and our cus***ers However, we did refund the full amount of $and our shop manager has assured him that once a proper fitting dashboard and handle for the glove compartment can be located, MasterTech will replace these damaged parts, as well Cus***er satisfaction is of upmost importance and we are in contact with the car's owner, assuring him that MasterTech Auto Center will continue to work with him as best we can to resolve any problems he has with his car
2-8-16To Ms ***, From MaterTech AutoMailed check for disputed amount of to customer todayThanks [redacted]