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Davis HVAC Reviews (3)

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We understand the that the customer is upset, but it is the customers responsibility to register the equipment.  The system that was purchased included a indoor unit (located in the crawlspace) a new outdoor unit and a digital thermostat. The only component that was registered was the outdoor...

unit, we can only get parts under warranty outside of the original manufactures warranty unless it has been registered.  As far our technician not giving the customer all of the paperwork I can not say they did or they didn't, but if we were informed at the time we could have made sure she had all of the information.

Review: I had an [redacted] heat pump & furnace installed on 6/18/2009, by Davis HVAC, which carried a warranty of 5 yrs but if you registered the products your warranty would be extended for another 5 yrs,(10 total) I was given the paperwork by the tech for my unit once installed. on 2/26/2016 my fan motor on my furnace went out, costing $450.00 in labor and $705.00 for the part. I registered my unit with the paperwork I was given by the tech in 2009, little did I know the tech only gave me the paperwork for my outside unit, so I thought when I registered the unit I was covered for the full 10 years. but since I did not receive the proper paperwork from the installing tech in 2009, Davis HVAC LLC says only my outside unit is under warranty-leaving me with a $1100.00 bill. Had I been given the correct paperwork with the serial number needed to register the unit, I would not of had to pay for the parts to fix my heat. the only way for me to of gotten that number with out the paperwork being given to me, I would of had to crawl under my house to get the serial number, which is not really possible for a female, when I spoke to Mr. Davis (company owner) and told him what paperwork was given for my outside unit NOT the furnace under my house his techs gave me in 2009, he basically blew me off.Desired Settlement: I would like to be refund for the fan motor $705.00, since his tech that originally installed failed to give me the proper booklets, manuels, and serial number for my furnace resulting in have my warranty cut short by 5 years

Business

Response:

We understand the that the customer is upset, but it is the customers responsibility to register the equipment. The system that was purchased included a indoor unit (located in the crawlspace) a new outdoor unit and a digital thermostat. The only component that was registered was the outdoor unit, we can only get parts under warranty outside of the original manufactures warranty unless it has been registered. As far our technician not giving the customer all of the paperwork I can not say they did or they didn't, but if we were informed at the time we could have made sure she had all of the information.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

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Description: Heating & Air Conditioning, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Address: 10609B Stoner Dr, Fredericksburg, Virginia, United States, 22408-2678

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