Davis Lumber Company, Inc.

January 9th, 2015 Aamco TransmissionsRoute 34Matawan, NJ 07747 Revdex.comWhite Horse Hamilton Square RoadBuilding A Suite 202Hamilton NJ 08690 Customer *** ***’s 2003Honda Odyssey was towed in on July 23rd, Customer complaint was that thevehicle wasn’t moving and there
was a transmission fluid leak. Mr*** authorized Aamco Transmissions ofMatawan to have his Honda Odyssey towed inOur Technician checked Mr.***’s vehicle and found, trans fluid was burnt, scanned vehicle and thevehicle had two trans codes Pand p0740, on transmission line was leakingwhich caused the transmission to have no fluid and caused an internal problemwith the transmission On July 23rd, Mr***gave authorization to ***-Manager to Remove and disassemble thetransmissionThere is a recording of the conversation which is available toyou. Once the transmission wasdisassemble *** then called Mr*** with a complete priceMr***agreed to the price however he didn’t want to replace his stabilizer links orwant to put a trans cooler on his vehicle*** the manager did explain toMr*** that the total transmission rebuild would take 3-business days aslong as parts were accessible*** did follow up with the customer andexplained we were waiting for partsThe customer agreed to picking up thevehicle on Monday July 28th,I *** called the customer onMonday July 28th, to let him know his vehicle was ready for pickupThecustomer said he was out to dinner and would pick the vehicle up the next day.On Tuesday July 29th, *** *** and his mother *** *** came to Aamcoin *** to pick up Mr***’s vehicleMr*** advised *** that hismother *** *** would be paying the bill*** *** gave her credit cardto pay the total amount of $2,Attached is a copy of the credit cardreceipt with *** ***’s signatureWhen the customer picked up the vehicle Idid explain to the customer that after the trans was rebuilt it would take timefor the trans to relearn itselfI also did advise him to bring his vehicle tohis nearest Aamco center in *** for a recheckAny time we do any majorrepairs the vehicle has to come back for a 7-day recheckThis recheck is tomake sure there are no leaks and that everything is testing out properlyThecustomer never notified Aamco of *** of any break downs or problems withthe transmissionThere has been no contact with customer since he picked upthe vehicle on 7/29/Mr*** also tried to have the amount of $2,783.38charged back to his accountMy credit card processing company withdrawled theamount from my account until I gave them documentation of the servicesMr.*** had sent them a receipt for having his transmission rebuilt again on July30th, at ***by ***’s In ***Attached is a copy of theinvoice emailed to me from my credit card processing companyThe amount wasfor $ Aamco Transmission inMatawan attempted to contact customer several times thereafter and got noresponseAs of today Friday January 9th, the customer has nevercontacted us stating any problemsCustomer has never given us the opportunityto reinspect the vehicleThe customer was issued Aamco’s Nationwide Warrantyand has not contacted none of our sister centersCustomer is still inpossession of merchandise. The receipt that thecustomer has provided from the repair center in *** is dated Wednesday July30th, 2014.Customer picked up thevehicle at Aamco in *** New Jersey on July 29th, at 13:36per the credit card receiptThis is practically impossible to drive from*** to *** (867miles) and have the transmission replaced the following day July 30th, Please notify *** or*** if there is any other information you might needThank you for yourtime and have a great day. Sincerely, *** ***President

Complaint: ***
I am rejecting this response because: I was initially told of the broken line, but told they could not tell, without dropping the trans, if there was anything wrong with it, which they charge $to do. She said they would have to charge $more because it's a speed trans, when they are all speedsThe promise was delivery by Friday if they got the van first thing, which they did. That all changed once they had it on the lift and I could not take it back. I got one excuse after another. Over several conversations, the more she told me the more I realized she knew they could never make the Friday delivery before they even took the vanThey saw me coming a mile awayThey knew I was from *** and I had to get my son to school by 7/28/That point could not be stressed enoughShe assured me I would have it back by Friday if they it got right away and there is no doubt they took it right awayWhen I picked up the van the owner was not there. I test drove it then gave *** a ride and then the trans mechanic. They both heard and felt the banging from 1st to 2nd and some kind of screech between 3rd and 4th, which the mechanic said he "never heard" before and he works on Odyssey's all the timeIt was not doing this before they worked on itThat's when *** and the mechanic both agreed that I would just have to drive it because it had to "RE LEARN" itself, another falsehood. Honda transmissions do not "RE LEARN" anythingI had them print the unresolved issues on the bill. I demanded monetary compensation for being lied to about the delivery date and making my son miss his first days of school as well as not fixing the van, but making it worseThey flat out refusedI went on to explain that my sister had *** fix the trans on her Odyssey and it was running smooth as glass no banging or screeching. Her answer was that they aren't trans specialist and I replied " I know and it runs great no noise and you hardly feel it shift". At one point she said I was picking on her because she was a woman and that I should tell it to her boss. I reminded her that she is the one who made the promise to deliver by Friday not her bossThey knew well that I would not be returning to them once I leftI live in ***. Needless to say, we broke down at least a hundred miles short of home. We have also had the credit card dispute reopened and I furnished them with the details of what happened besides the Aamco bill and the bill to replace the trans by my mechanic at ***by ***'s in ***. Upon his inspection, he determined that the torque converter had failed and sent debris into the transmissionAamco made only one attempt to call me and left no message only after the were notified about the credit card disputeFYIThe van was towed to *** in *** and disassembled on the afternoon on 7/30/14. It took two days to get it back and it runs smooth as glass just like my sister's van
Regards,
*** ***