Davis Plumbing & Heating Inc

About 3 years ago we had a [redacted] water heater installed at great expense by 'davis plumbing' due to the side fittings on our wood burning unit. Last month this relatively new water heater began to leak from a hole in the bottom. I called and the secretary picked up. She was unwilling to look up our warranty claiming they didn't keep records by name or address, only install date. She was dismissive of me and sarcastic. I told her I was writing a review and asked her what shed like it to say. Finally she said she'd send someone out but got really defensive when I told her my address and said that they didn't do the install and I was wrong and I should find someone else. She had nothing to say when I told her that I have a sticker on the side with their name that reads "call davis plumbing for service" with both their numbers. She said she'd have the boss call me. I sent an email with pictures of the unit and all the warranty info and their sticker. He didn't call me, I called them. The secretary seemed annoyed and passed the phone to mr. Davis. It was clear by his tone that she told him my story and he was sure I was wrong too. I asked him about the email I sent, he only knew what the secretary told him about it. He told me they don't sell [redacted] products only [redacted], which a quick internet search told me it's the same company. (They should know this).
I started answering his questions from the attachments from my copy of the email I sent him. He then revealed that the secretary hadnt shown them to him but it would have helped. When he saw them he knew it was their work.
The owner thought it was a long drive and asked if I'd be willing to rule out some things so he wouldn't waste a trip on something simple.
We got a free diagnosis from a local company that refused to deal with [redacted]s poor warranty system. They said it was in fact defective and definitely needed replacing. I called back with this information but got cut off mid sentence by the secretary saying she didn't know what mr. Davis had promised me but he'd call me back. I called again the next day, nothing. On wednesday night the defective water heater flooded my basement. I still havent heard back. I'm disappointed that they don't keep promises. The secretary (and apparently her daughter) run the place in a very casual way. I've had to buy a new water heater from a plumbing store and hire a contractor since none of the other 4 companies want to handle the messed up situation Davis plumbing got us into. (By not communicating with customers or eachother, by not understanding their product line, by over promising and underdelivering, by not keeping proper records, by allowing unprofessional conduct in their office; both in how they address the public and interact with eachother and by leaving my family (including a very young child) without water for days as I waited hoping they would call me back.

Davis Plumbing is absolutely amazing! They have been to our house twice (for separate problems) and taken care of the issues properly, quickly and professionally! We will definitely call them for any future needs!