Davis Property Management

Initial Business Response / [redacted] (1000, 9, 2016/04/29) */ Hello, As stated previously, we do not feel like we have done anything wrong or out of line Our embroider does wonderful work and when an order has more than one item in it she does her best to make the names in proportion to each otherAgain, we are sorry you are not happy with the font that was chosen We take pride in the work we do and are very particular about how our items look when we are getting them ready to shipThis is the first time we have had this type of complaint and we have been in business over years [redacted] The Crazy Dazy Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did NOT receive the product personalization that I selectedThe font size was adjusted without any notification and in turn made the personalization almost unreadableNo where on your website or in your return policy does it indicate you adjust the font size/ width which in turn significantly changes the finished font/ productSince this is my issue, I am still confused as to why you are not taking any steps to correct my purchasePlease note, for the record not once did I ask for a 'return' or 'refund', my only request has ever been a corrected product where the personalization can be read clearly/easily Final Consumer Response / [redacted] (4200, 21, 2016/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I didn't receive the persolization on my product that I selectedThey changed the font size without notification and it altered the personalization to a point where it's unreadableNo where on their website or in their return policy does it indicate that they alter the fonts width when stiching the letters which in turn significantly changes the finished product/ fontI do not require a refund, I only want to have the same bag personalized so it can be clearly read and shipped at no chargeThank you Final Business Response / [redacted] (4000, 18, 2016/05/11) */ We are replying back to say that we still do not feel that we have done anything out of line and we are not changing from our previous reply The Crazy Dazy Team

Initial Business Response /* (1000, 9, 2016/04/29) */
Hello,
As stated previously, we do not feel like we have done anything wrong or out of line.
Our embroider does wonderful work and when an order has more than one item in it she does her best to make the names in proportion to each...

other. Again, we are sorry you are not happy with the font that was chosen.
We take pride in the work we do and are very particular about how our items look when we are getting them ready to ship. This is the first time we have had this type of complaint and we have been in business over 10 years.
[redacted]
The Crazy Dazy
Initial Consumer Rebuttal /* (3000, 11, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did NOT receive the product personalization that I selected. The font size was adjusted without any notification and in turn made the personalization almost unreadable. No where on your website or in your return policy does it indicate you adjust the font size/ width which in turn significantly changes the finished font/ product. Since this is my issue, I am still confused as to why you are not taking any steps to correct my purchase. Please note, for the record not once did I ask for a 'return' or 'refund', my only request has ever been a corrected product where the personalization can be read clearly/easily.
Final Consumer Response /* (4200, 21, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I didn't receive the persolization on my product that I selected. They changed the font size without notification and it altered the personalization to a point where it's unreadable. No where on their website or in their return policy does it indicate that they alter the fonts width when stiching the letters which in turn significantly changes the finished product/ font. I do not require a refund, I only want to have the same bag personalized so it can be clearly read and shipped at no charge. Thank you.
Final Business Response /* (4000, 18, 2016/05/11) */
We are replying back to say that we still do not feel that we have done anything out of line and we are not changing from our previous reply.
The Crazy Dazy Team