Davis Rich Associates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
The RV was not in the middle of the streetThe
issue was that when we started it, the parking break would not disengageWe wanted to drive it to the location that it would permanently be parkedHowever, since the parking break would not disengage, we could not move it forwardSo, when express mobile service arrived, we explained the situationHe fiddled with some wire under the steering wheelHe moved it about one foot and claimed the issue had been resolved, charged us the $and leftWhen we proceeded to drive the RV to the desired location, it was doing the same thing it did when express mobile service got thereSo, we called the merchant and told him it was still not disengaging and he said to fiddle with the wire and it would work*** fiddled with the wire and it still wasn't movingSo, because they refused to return and correct the original issue we had called for, we canceled our paymentWe wanted to be able to drive it offWe did not ask him to move it out of the streetIt was in the same spot he found it originallyWe wanted to be able to driveWe then contacted another mobile service all together who just unhooked the parking break all together so that we could actually drive itWe then contacted auto nation Chevrolet in North Richland Hills who repaired the parking break where we can now safely use itThe merchant was asked to disengage the parking break so that we could drive itHe was not just asked to move it a foot by wiggling a wireHe also should not expect us to be able to do his jobWhatever wire he was telling *** to wiggle was not allowing us to drive itHowever, we aren't trained mechanicsIf I do a job and am paid for it, I am going to make sure that it is done right and my customers are satisfiedWe do not feel we should pay dollars when the rv was in the same condition it was in when he arrived.
Regards,
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