I'm concerned about the problems Mr [redacted] recently experienced with our hotel I'm writing to thank you for taking the time to bring this matter to my attention A hotel is defined by the quality of service that it provides to its guests Consequently, it's disappointing to learn of his unhappiness Reading Mr [redacted] comments about me personally are dishearteni ng and pai nful I have been a General Manager for over years and with the Sleep Inn & Suites since we opened the doors 5/28/ We received the Award of Excellence by Booking.com This award was voted by our guests.My team takes great pride in serving our guests and providing every guest with the highest quality customer service possible This incident is troubling because as General Manager I'm the only employee who would be able to authorize weekly payments This authorization was never given and I was never approached by the guest to give him authorization on weekly payments As the manager I t is my job to make difficult decisions on a daily basis I wish I could give every homeless person a room at my hotel free of any charges, but I can't because we have a responsibility to run a business and to sell rooms for our company In closing I have been in customer service for over twenty years and have never used foul language towards anyoneThank you for your time and have a great day
I'm concerned about the problems Mr. [redacted] recently experienced with our hotel. I'm writing to thank you for taking the time to bring this matter to my attention. A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing to...
learn of his unhappiness. Reading Mr. [redacted] comments about me personally are dishearteni ng and pai nful. I have been a General Manager for over 15 years and with the Sleep Inn & Suites since we opened the doors 5/28/08. We received the 2014 Award of Excellence by Booking.com. This award was voted by our guests.My team takes great pride in serving our guests and providing every guest with the highest quality customer service possible. This incident is troubling because as General Manager I'm the only employee who would be able to authorize weekly payments. This authorization was never given and I was never approached by the guest to give him authorization on weekly payments . As the manager I t is my job to make difficult decisions on a daily basis. I wish I could give every homeless person a room at my hotel free of any charges, but I can't because we have a responsibility to run a business and to sell rooms for our company. In closing I have been in customer service for over twenty years and have never used foul language towards anyone. Thank you for your time and have a great day.
I'm concerned about the problems Mr [redacted] recently experienced with our hotel I'm writing to thank you for taking the time to bring this matter to my attention A hotel is defined by the quality of service that it provides to its guests Consequently, it's disappointing to learn of his unhappiness Reading Mr [redacted] comments about me personally are dishearteni ng and pai nful I have been a General Manager for over years and with the Sleep Inn & Suites since we opened the doors 5/28/ We received the Award of Excellence by Booking.com This award was voted by our guests.My team takes great pride in serving our guests and providing every guest with the highest quality customer service possible This incident is troubling because as General Manager I'm the only employee who would be able to authorize weekly payments This authorization was never given and I was never approached by the guest to give him authorization on weekly payments As the manager I t is my job to make difficult decisions on a daily basis I wish I could give every homeless person a room at my hotel free of any charges, but I can't because we have a responsibility to run a business and to sell rooms for our company In closing I have been in customer service for over twenty years and have never used foul language towards anyoneThank you for your time and have a great day
I'm concerned about the problems Mr. [redacted] recently experienced with our hotel. I'm writing to thank you for taking the time to bring this matter to my attention. A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing to...
learn of his unhappiness. Reading Mr. [redacted] comments about me personally are dishearteni ng and pai nful. I have been a General Manager for over 15 years and with the Sleep Inn & Suites since we opened the doors 5/28/08. We received the 2014 Award of Excellence by Booking.com. This award was voted by our guests.My team takes great pride in serving our guests and providing every guest with the highest quality customer service possible. This incident is troubling because as General Manager I'm the only employee who would be able to authorize weekly payments. This authorization was never given and I was never approached by the guest to give him authorization on weekly payments . As the manager I t is my job to make difficult decisions on a daily basis. I wish I could give every homeless person a room at my hotel free of any charges, but I can't because we have a responsibility to run a business and to sell rooms for our company. In closing I have been in customer service for over twenty years and have never used foul language towards anyone. Thank you for your time and have a great day.