Davis Vision

What a scam Davis Vision Insurance is. I did the math and you pay MORE through Davis Vision then you do for Costco glasses and an eye check. Plus they are so incompetent on the phone it’s maddening. I’m canceling and suggest you do your own math - unless you enjoy giving your money to millionaires. Up yours Davis Vision Insurance - I hope you go cross eyed.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My Eye Doctor office staff confirmed with Davis Vision, on March 24th, that I continue to *not have vision insurance through Davis Vision The problem has not been corrected Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below U Michigan / [redacted] Style Definitions */ Davis Vision is correct in stating that I was dissatisfied with the information that I received from the customer service representativeHowever, the reason I was dissatisfied is because the information I was given was factually inaccurateBecause I was explicitly told by a Davis Vision representative that I would have to pay a contact lens fitting fee, I of course agreed to pay the fee at the time of my first visitDuring my visit, I was told that my current set of lenses ( [redacted] *) were very out-of-date and that optometrists were reluctant to prescribe themEven after I stated that I hadn’t had any issues using the lenses, I was given trial pairs of other contactsIf I had been told that the fitting fee was only implemented under certain circumstances (getting a non-Davis vision lens), I would have been much more adamant about keeping my [redacted] lenses Additionally, there is no reason why I would not be a candidate for a Davis Vision lens, and during my last visit I was explicitly told by the doctor’s office that because they did not carry [redacted] *, I’d have to get something else Again, had I been given the correct information about what my insurance plan included before my first visit, I would have asked specifically for [redacted] and left the office without the exam if they could not provide the lensIf necessary, I would be happy to go back to the office to get fitted into the [redacted] lenses to receive my reimbursementThe only reason I ended up with the [redacted] lens is that it took weeks of back-and-forth communication with a Davis Vision representative to try to resolve this issue, and I no longer had usable contacts or glassesAdditionally, there was no indication of when this matter would be resolved (I was told the office would have to order the contacts, but was not given information on how long it would take or what the cost would be.) I have a difficult time understanding how a business can repeatedly provide inaccurate information to customers and then refuse to be held accountable for the information they gave Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have received your recent inquiry regarding our member [redacted] We trust the following information will address our member’s recent inquiryAs we understand Ms [redacted] complaint, Ms [redacted] is dissatisfied with the service she received from Davis Vision and the spectacle lenses fabricated by the Davis Vision laboratory Ms [redacted] states she informed [redacted] that she wanted her old prescription lenses returned once new lenses were fabricated into her existing frame The lenses were not returned to her as requested Ms [redacted] stated that she contacted Davis Vision Ms [redacted] advised that her frame was stretched during fabrication and the glasses are sliding off her face She is requesting that her frame be replaced at Davis Vision’s cost Ms [redacted] is also requesting that Davis Vision pay for laboratory costs from a non-participating provider of her own choosing to fabricate satisfactory spectacle lensesOur investigation confirmed that Ms [redacted] brought a prescriptions from an out-of-network provider to [redacted] and requested new lenses in her own frames She surrendered two sets of frames to the office and signed a waiver releasing any liability for frame damage during the fabrication processWhile we understand that the member experienced challenges with her eyeglasses, these challenges were a result of the prescription she provided to [redacted] They stated that they offered to examine her when she was not satisfied with the lenses, but she refused and returned to her own doctor [redacted] advised that when Ms [redacted] returned with a revised prescription and they placed a revised order per her request The office confirmed each set of lenses were fabricated to the prescription Ms [redacted] provided to them Regarding the members concerns that she was not contacted by the Complaints and Appeals Department I have the following to offer The member was sent an acknowledgement letter on 3-1-that includes the Complaints and Appeals Department general number that will allow the member to reach a staff associate We apologize for the members experience and offer that the associate assigned to her complaint did place outreach calls on 2-27-17, 3-9-and 3-27- In summary, we thank Ms [redacted] voicing her concerns regarding the challenges she encountered while using her vision benefits As a resolution, Ms [redacted] can select any of the Davis Vision plan frames and we will fabricate lenses in them Davis Vision will not accommodate the request to have lenses fabricated in a non-participating provider’s laboratory as the previous lensed were fabricated correctly to the prescription that was provided Ms [redacted] can contact me at the number below to make arrangements to select a plan frame and complete new lensesIf you have any questions or require further assistance, please feel free to contact me via telephone at [redacted] , or in writing at Davis Vision, Inc., Attn: Complaints and Appeals Department, P.OBox 791, Latham, NY Sincerely, June T [redacted] Quality Assurance Compliance Reviewer

We have received your recent inquiry regarding member, [redacted] ***We trust the followinginformation will address our member's recent inquiry.Davis Vision administers routine vision coverage for Guardian Life through which Ms***carries her vision benefit.As we understand Ms***'s complaint, she was informed by the optician at [redacted] that herpurchase of contact lenses on January 12, 2017, would be applied to her benefit [redacted] billed Davis Vision for the materials but the bill was applied to Ms***' material benefit.Ms [redacted] learned that her material benefit was used when she tried to obtain additionalcontact lensesShe is now requesting that she be allowed to use her benefit forexamination and materialsDue to the confusion regarding the available benefits a one-time exception has been made toallow Ms [redacted] to receive another material benefit for This one-time exception has beennoted on her fileUnder the vision benefits, she may receive an examination and one pair ofspectacle lenses or contact lenses every January ''and a frame every other January "Ms.Solis last reeeived ao examination on December 17, 2016; therefore, she is currently eligible foran examination for the benefit cycle.In summary, we thank Ms [redacted] for voicing her concerns regarding the challenges sheencountered while using her vision benefitsWhen she is ready to use her material benefit, theparticipating provider's office will need to contact us to obtain an authorization for billingpurposesIn the future, the benefits must be received within the January I''-December 31"benefit cycle or the benefit is forfeited.If you have any questions or require further assistance, please feel free to contact me viatelephone at ###-###-####, extension [redacted] or in writing at Davis Vision, Inc., Attn:Complaints and Appeals Department, P.OBox 791, Latham, NY

We are unable to locate you with the information provided please provide us your ID # and the person who is insured

We have received your recent inquiry regarding member, [redacted] We trust the followinginformation will address our member's recent inquiry.Davis Vision administers routine vision coverage for FEP- Blue Vision through which Mr[redacted] carries his vision benefit.As we understand Mr [redacted] complaint, he has submitted direct reimbursement claim formsfor eye examinations and eyeglasses for his wife and himselfThe claims were initially deniedfor "based on the information provided on the claim form submitted, the member/patient is notlisted on our files for vision coverage."A review of the claim submissions found that they were submitted with the [redacted] address inHong Kong, and his file in Davis Vision's system reflected their address in the United States.Our office has spoken with Mr [redacted] and advised him that he had to update his address withBenefeds, and once that was completed, we could reprocess the denied claims.At his time, the address has been updated in the Davis Vision system, and both Mrand Mrs[redacted] ' s claims are being reprocessed for reimbursement.If you have any questions or require further assistance, please feel free to contact me viatelephone at ###-###-####, extension or in writing at Davis Vision, Inc., Attn:Complaints and Appeals Department, P.OBox 791, Latham, NY

Good Morning [redacted] I apologize that you did not receive the response sent to you via email on July 31, Please find attached the response for Member Name: [redacted] Thank you, June T***Compliance Reviewer-Complaints & Appeals Department Davis VisionTroy Schenectady Road | Latham, NY Office: | Faxl: jt***@davisvision.com | www.davisvision.com Member Name: [redacted] Case Number: [redacted] Davis Vision Ticket Number: [redacted] Dear [redacted] We have received your recent inquiry regarding our member [redacted] We trust the following information will address our member’s recent inquiryAs we understand Mr [redacted] ’s complaint, he is dissatisfied with the timeframe for receiving his eyewearMr [redacted] states the lenses came in scratched three times and then the last pair came back with a different color bridgeMr [redacted] is requesting that his eyewear be fabricated accurately Our investigation shows that the member’s original order was placed on May 3, Our records show that a redo order was placed on June 21, 2017, and a third redo order was placed on July 5, for scratched lenses prior to dispensingThis final order shipped on July 26, but was not satisfactory to the provider to be dispensedAdditionally, the provider has reported that the nose bridge from the frame was switched to a different colorIn response to this situation, Davis Vision has replaced the frame and has approved payment to the provider office, Dr [redacted] ***, for fabrication of the spectacle lenses by their own laboratoryAdditionally, Davis Vision will be fabricating a complimentary pair of eyeglasses once the original order is completedMr [redacted] was contacted on July 31, to advise of this resolutionMr [redacted] was advised that he can choose any Davis Vision frame from the Exclusive Frame Collection at no charge, plus receive prescription spectacle lenses and any additional lens enhancements at no charge in recognition of his challengesMr [redacted] stated that he was satisfied with this resolutionIf you have any questions or require further assistance, please feel free to contact me via telephone at 1-888-377-0914, extension ***or in writing at Davis Vision, Inc., Attn: Quality Assurance Patient Advocate Department, P.OBox 791, Latham, NY 12110.Sincerely, June T***Quality Assurance Compliance Reviewer

May 12,2015Revdex.com, Inc.C/O [redacted] , Complaint Handler ext***Bryant Woods SouthAmherst, NY 14228Member Name: [redacted] Case Number: [redacted] Davis Vision Ticket Number: [redacted] Dear [redacted] :We have received your recent inquiry regarding our member [redacted] We trust the following information will address om member's recent inquiry.As we understand [redacted] 's complaint, filed on behalf of his wife [redacted] , he was dissatisfied with the Davis Vision laboratory in returning his wife's [redacted] brand sunglasses with only one lens, As a result [redacted] is requesting to have the glasses replaced or to be reimbursed $plus tax for the sunglassesOur records indicate [redacted] used her vision coverage through Davis Vision on March with her provider, Vision with Style [redacted] 's provider placed an order for a pair of single vision lenses to be placed into the patient's own frameDavis Vision received the frame, removed one of the lenses in an attempt to duplicate the current lens shape; however found that the curvature of the frame was too great and returned the frame to the provider without tile lens, as practice is to recycle removal lenses if there are no instructions to save them.We understand [redacted] 's concern in that now his wife has an unusable pair of sunglassesBased on this information we have reached out to the member to request a copy of the receipt to reimburse the member fix the cost of the eyewear per his request.In summary, Davis Vision has placed a call out to the member on May 7,2015, requesting a copy of the receipt for review of reimbursement for the sunglassesA copy of the member's receipt was received via fax on May 8, and a reimbursement check in the amount $the sales tax is being to [redacted] , Please allow up to two weeks to receive this reimbursement check.If you have any questions or require further assistance, please feel free to contact me at ###-###-#### or in writing at Davis Visions, IncAttn: Complaint and Appeals Department, PO Box 791, Latham, NY 12110.Sincerely, [redacted] Quality Assurance Compliance Reviewer

We have received your recent inquiry regarding our member James Peck We trust the following information will address our member’s recent inquiryAs we understand Mr [redacted] complaint, he is dissatisfied with the stipulation in his vision benefit that requires all services be received within 90-daysHe stated that he had an examination in the past but did not purchase eyeglasses and now he is not eligible to receive services until Our investigation confirmed Mr*** had a routine examination on November 28, at Visionworks and did not purchase eyeglasses during that visitThe benefit plan offered through the New York State Vision Plan allows the member to receive an examination and contact lenses fitting with either eyeglasses or contact lenses once every monthsThe member must select eyewear within 90-days of receiving the examination from a participating providerIf the member does not select their eyewear within the 90-days provided then the member must wait until they are eligible for their next examinationSince the member did not utilize the material portion of his benefit by February 26, 2017, he will next be eligible for benefits on November 28, For further inquiries, please contact the Davis Vision Complaints and Appeals Department at ###-###-####, fax at ###-###-#### or in writing to Davis Vision Attn: Complaints and Appeals Department, P.OBox 791, Latham, NY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

October 22, 2015Revdex.com, Inc.C/O [redacted] , Complaint Handler extBryant Woods SouthAmherst, NY 14228Member Name: [redacted] Case Number: [redacted] Davis Vision Ticket Number: [redacted] Dear [redacted] :We have received your recent inquiry regarding our member [redacted] We trust the following information will address our member's recent inquiry.As we understand [redacted] 's complaint, she received a routine examination and a contact lens evaluation August 29, and was charged $She is requesting that Davis Vision reimburse her 15%discount off her contact lens evaluation as she was fit with non-plan contact lenses and the office did not apply the discount to the contact lens evaluation fee.Our investigation confirmed that the member was fit with a non-plan contact lens at [redacted] , a participating provider with Davis Vision through the retail chain "For Eyes"Under the vision benefits, the member is allowed an examination and one pair of spectacle lenses or contact lenses every January 1SI anda frame every other January Is'Theroutine benefitthrough Davis Visiondoes not offer separatecoveragefor a contact lensevaluationThe contact lens evaluation is covered in full when members receive an examination at a participating private office provider and then place an order for Davis Vision supplied contact lensesIf a member is fit with non-plan contact lenses then they would receive a 15% discount off of the cost of the contact lens evaluationThere is no discount for a contact lens evaluation received at a retail providerInsummary, Davis Vision applied the benefit correctly; however, as this wasthe first time [redacted] used her vision benefit a one-time exception has been madeto reimburse 15% of the contact lens evaluation fee [redacted] will receivea check in the amount of $within to business daysIn the future, we recommend that [redacted] contact Davis Vision prior to receiving services in order to have a complete understanding of her vision benefits.If you have any questions or require further assistance, please feel free to contact me via telephone at ###-###-####, extension [redacted] or in writing at Davis Vision, Inc., Attn: Complaints & Appeals Department P.O.Box 791, Latham, NY12110.Sincerely,Janie C [redacted] Compliance Reviewer, Complaints & Appeals Department

I appreciate the response, she failed to mention that I had been in contact since ruth customer service through email and had provided all information requested and they said they would look into itNext email I got was the same one requesting all my information againI would also like to add that when I submitted my form I could not find the subscriber number so I included my social security number on the form since it states that it can sometimes be the socialI have since submitted another claim because it has been ninety days since I first mailed the first oneI guess I will see if they actually process both claims in a timely manner

August 13, 2015Revdex.com, Inc(Upstate, NY)Attn: [redacted] , Complaint Handler, ext***Bryant Woods SouthAmherst, NY 14228Member Name: [redacted] ***Patient Name: [redacted] ***Case ID #: [redacted] Davis Vision Ticket # [redacted] Dear [redacted] :We have received your most recent inquiry regarding member, [redacted] ***.As per our telephone conversation on August 10, 2015, we are unable to locate the member in our system with the information you have providedAt this time, we will be closing out the inquiryIf you could supply the policy holder's name and identification number, we will re-open the inquiry and respond in a timely manner.If you have any questions or require further assistance, please feel free to contact me via telephone at ###-###-####, extension [redacted] or in writing at Davis Vision, Inc., Attn: Quality Assurance PatientAdvocate Department, P.OBox 791, Latham, NY 12110.Sincerely, Diane M [redacted] Complaint and Appeals Department