Dawn Homes Management

The purpose of this letter is to respond on behalf of *** *** Apartments to a complaint received on December from previous resident*** ** ***While we regret to hear that Ms*** was not pleased with her residency while at *** *** due to her dislike for dogs
we write for the main purpose to address the *** *** Cable equipment discrepancyAs a *** *** resident, all leaseholders execute a lease agreement with appropriate lease addenda (""Lease Packet') prior to obtaining access to the apartment homeAt the time Ms*** signed the Lease Packet in its entirety, it included a Communications Lease Addendum (Lease Addendum E) as part of her LeaseFor referenced purposesa copy of the *** \*** Communications Lease Addendum is included with this responseThe Communications Addendum clearly states that: any and all equipment obtained for the purposes or upgrading cable services, from basic/standard cable to digital cable is the sole responsibility of the ResidentAdditionally, any and all equipment obtained for purposes of accessing the internet in the apartment is the sole responsibility of the ResidentThe equipment shall be assigned in the Resident's name at the time of moand will continue to be the resident's responsibility until after the Resident vacates the apartmentUpon vacating the apartment, it is the Resident's responsibility to return any and all equipment to *** *** Cable or transfer equipment to new residencyLandlord is not responsible for any *** *** Cable missing or lost equipment charges: As previously mentioned, while *** *** regrets to hear or this dissatisfactory opinion from Ms. *** *** did not act out of hand during this agreementThank you for your time and attention to this response

We are in receipt of the Revdex.com notice regarding Ms. [redacted] complaint, dated November 28, 2017. Unfortunately, we did not receive the letter that was originally sent including the complaint dated November 10, 2017. Enclosed please find Netherlands Village's response to Ms. [redacted]...

complaint regarding her decision to sublet until the end of her natural lease term. Ms. [redacted] and Mr. [redacted] ("Residents") signed a Lease Agreement with Netherlands Village, commencing on April 15, 2016. The Residents renewed their lease for another year after the natural expiration of the original lease. At that time, it was the Resident's intention under the lease terms to occupy the apartment until its natural termination date, April 30, 2018. On October 16, 2017, the Resident's selected from several options that would allow them to vacate the apartment while still maintaining responsibility for all obligations under the lease, expiring April 30, 2018. The Residents chose Option 3 - Sublet. On October 16, 2017, both Residents executed this sublet paperwork acknowledging that they would sublet the apartment for the remainder of the lease term and incur a $300 subletting fee, due upon successful approval of a sublet application. A copy of this sublet paperwork is attached for reference. An approved Sublettor was accepted on November 10, 2017. At that time, the Residents and Sublettor reviewed and signed two additional subletting documents that would acknowledge the relationship between the Landlord, Resident(s) and Subtenant(s) (the "Parties"). First, the Sublease Agreement. This Agreement allows the Leaseholder (Spencer [redacted] and Desmin [redacted]) and the Sublettor to execute a mutual agreement for both parties - acknowledging the Leaseholder's financial responsibilities and the Subtenant's financial responsibilities during the duration of the Sublease and remainder of the lease term. A Netherlands Village authorized representative also executed the Sublease Agreement confirming the new relationship and financial obligations between the Parties. A copy of the Sublease Agreement is attached for reference. Lastly, an Acknowledgment of Sublet was signed by the Parties acknowledging the agreement that was just entered into by the Residents and Subtenant. As part of this Acknowledgement, there are ten (10) clearly stated terms and conditions that apply to the Parties. Specifically, Item 1 notes that the Subtenant acknowledges that he/she shall remain liable for the Lease Agreement in its entirety for the remainder of the Lease Term." Further Items 4 and 5 make note that the Resident is still jointly liable for any actions under the Lease Agreement. While we find it unfortunate that Ms. [redacted] feels this strongly about a matter that is clearly written in an agreement that she and Mr. [redacted] signed as part of their decision to sublet the apartment, we as the Landlord acted appropriately according to the above-referenced terms and documentation attached. We hope this letter response provides some clarity to the previously stated complaint and that Ms. [redacted] understands our position more clearly as a result of the submission. Should you have further questions or comments regarding the above-referenced complaint, I am available at any time to discuss via phone or email. Thank you for your time and attention.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I see Dawn homes did not take any responsibility for their employees failure. I took care of [redacted] myself. Its clear that dawn homes is not the place to be. Their employees mal practices are okay with them. Your employees are by far un professional and rude. Many tenants moved out due to these factors. I rejected the response due to their negligence, at the same time I am not surprised. Again, I took care of it myself but it does not change thr fact that this company lied about walk throughs, taking eqipment that didnt belong to them, being rude and un professional. Hopefully the public will become aware and I will never recommend or have anything good to say about this company. 
Regards,
[redacted]