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Dawson Builders, Inc.

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Dawson Builders, Inc. Reviews (1)

Review: Purchased a new home in 2013 which had a one year warranty. Over the duration I found many issues with my home. I called [redacted] several times without a response. Shortly after I sent [redacted] Builders a certified letter and they finally responded, and made some repairs 3 months later. However, [redacted] failed to fix address all the issues stated within my letter and repairs that he attempted to fix are in the same poor condition as before. [redacted] thinks that not responding to calls will make the problem go away.Desired Settlement: [redacted] builders will make all repairs in a timely fashion in accordance with the contract. Right now I'm in contact with the Department of Justice, Federal Trade Commission and my attorney to get the process expedited. I will also be seeking attorney fees.

Business

Response:

[redacted]

Resolution Moderator

Revdex.com

July 28, 2014

Mr.[redacted],

I am writing to respond to the complaint filed with you by Mr. [redacted] of [redacted] on July 24, 2014. In his letter Mr. [redacted] implies that our company has failed miserably in responding to and/or correcting his warranty concerns. I assert that he not only misrepresents our response, service and corrections of these issues but that his letter is 95% fabrication. I do not wish to deliver an epic dissertation here but some things must be said in order to set the record straight.

While it is true that it took some time for us to respond to his initial warranty request letter it is imperative to point out that we had extenuating circumstances which I explained to Mr. [redacted] during a phone call in February, 2014. Our project manager who, among other things, is the person who manages our customer service and warranty requests was at that time hospitalized suffering from a life threatening Sepsis infection. He was comatose for 6 days and the doctors told us he would not survive. Miraculously, after 6 days he awoke. Then he underwent open heart surgery to replace a heart valve that had been irreparably damaged by the infection. Several weeks later, having never left the hospital, another surgery was necessary to remove a large hematoma that had developed near his heart. All in all he was in the hospital more that 2 months, followed by weeks of rehab. One can imagine the uproar we were in trying to cover his work load and our own at the same time while worrying whether or not he would pull through. It was sometime in the midst of all this that I called Mr. [redacted], explained our dilemma and asked that since none of the items were an emergency would he be willing to wait until spring for us to respond to his request (the weather was terrible at the time and that was a factor in my request also). Mr. [redacted] seemed understanding and agreed to my request. At all times during this process our relationship has been cordial.

On or about May 10, 2014, I called Mr. [redacted] again and scheduled a warranty request inspection and repair session for May 15, 2014 at 3:30 pm. I promptly arrived with a carpenter and we proceeded to inspect and discuss all 11 items on Mr. [redacted]'s list (see attachment). All of the items were minor in nature. We repaired 6 of the 11 items immediately and Mr. [redacted] seemed happy with them. I explained to him that other subcontractors needed to be notified, that I would do so and they would contact him to set appointments. I also referred him to the warranty manual we had given him before close of escrow and pointed out that every subcontractor who had worked on his home had their phone number listed there and explained that he was free to call them if they did not respond in a timely fashion. One item, number 8, required no action as it was more of a question than a complaint.

The next day I notified the other 4 subcontractors of the items they needed to take care of and gave them Mr. [redacted]'s phone number. It is important to note that these are independent subcontractors and as such I can only notify them and request them to honor their warranties. All of my subcontractors are good about this. I have followed up with each and every subcontractor and they have all assured me that they have indeed been to the home and taken care of their warranty items. None of them have received a phone call from Mr. [redacted]. In the case of item number 5, the heat register that was inadvertently covered over by the carpet layers, no one was home when the subcontractor came by so he left the register on the front door threshold. I personally delivered the 2 missing screens to the home and left them on the front porch in a cardboard wrapping marked "screens". When I researched it today I discovered that my project manager had also hand delivered the same replacement screens to Mrs. [redacted] in January, 2014. I wonder where they ended up???

Mr. [redacted] states further that I "failed to fix/address all the issues stated within my letter and repairs that he attempted to fix are in the same poor condition as before". If that is the case I am mystified that he didn't simply call, email or write me a letter notifying me of his dissatisfaction. After all, more than 2 months have transpired since we were there and I am easily accessible. I do return all of my voice mail messages and emails and I make every attempt to service my customers after the sale. I don't know what game Mr. [redacted] is playing here but it is a total falsehood to say that I did not respond and that what I did repair is still in the same poor condition as before. Furthermore, Mr. [redacted] has no idea what I think. I have been in this business long enough to know that failing to respond to calls will most certainly not make the problems go away.

The warranty that our company issues is a two way street. The homeowner must be responsible to be there when appointments are made and in some cases they must make phone calls and appointments on their own as spelled out in the written warranty.

If Mr. [redacted] is not satisfied with the repairs made or if he can prove that some of the issues have not been corrected or addressed I invite him to simply give me a call. If I don't pick up he should leave a voice mail which I will return. As always, I will make every attempt to see that the items on his list are properly addressed and/or repaired.

Sincerely,

[redacted], President

[redacted] Builders, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have contacted [redacted] and requested phone records showing how many times I have tried contacting [redacted] to resolve this issue. I have also printed text messages and emails (dates and times) that will forwarded to the Revdex.com, DOJ and FTC .

Regards,

Business

Response:

Mr.[redacted],

I have read Mr. [redacted]'s rejection of my response to his complaint. I understand that he thinks he needs to do what he needs to do, however, I am completely at a loss as to why he insists that we did not appropriately respond to his warranty request letter. I will refrain from reiterating myself regarding each detail of my response letter.

At no time since the last subcontractor was at his home and completed their warranty item repairs, and for that matter, at no time since I was at his home on Thursday May 15, 2014 and successfully completed 6 of his warranty items, has Mr. [redacted] spoken to me, texted me, emailed me, sent me a letter or left a voice mail for me. Frankly, his Revdex.com complaint came as a complete shock.

Filing unfounded complaints and threatening legal action will only polarize the issue and will not encourage a harmonious outcome.

Once again, I invite Mr. [redacted] to contact me, invite me to his home and show me what it is of his warranty list that he feels we did not appropriately address. I will be more than happy to go, look and discuss it with him. If there is something from his list that we missed or did not address we will do so as soon as possible.

Sincerely,

[redacted], President

[redacted] Builders, Inc.

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Description: Contractors - General, Construction & Remodeling Services, Construction Management, Remodeling Services

Address: 8641 W Laurel Ln, Peoria, Arizona, United States, 85345

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