Please be advised that we went to [redacted] ***'s home on Friday 5/22/to complete the repairsMy assistant has tried calling a few times to follow up and make sure everything has been fixed to her satisfactionShe has not returned our callsI am assuming that she is now ok with everything considering her non responseI apologize that Ms [redacted] was not happy with the initial installation but want her to know that we stand behind our work and if anything else is needed to feel free to contact usThank you
Hello ***,My name is [redacted] and I am responding for West Coast flooring in regards to this complaint from [redacted] ***I sent email back to the Revdex.com through the link that was originally sent to meI don't know why it was not receivedThis customer has also submitted a charge back request to the credit card company as well at this timeI met with the [redacted] prior to this complaint and we agreed that there would be approx tiles replacedAt this point all of the tiles that had originally been discussed have been replaced but they now have more tiles that they are not happy withOn July 10th, [redacted] ***, one of our owners, [redacted] the head tile contractor and myself went to the home to meet with them to see their issues [redacted] has been in contact with them since then and is trying to come to an agreed resolutionThere has not been a solution that they agree with yet but we will continue to work with them towards thatI will send update once that has been reachedPlease email me directly for any further needs or questions.Thank you, [redacted] - WCFCCustomer Service Manager / Sales760- [redacted] m [redacted] @westcoastflooring.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A young lady from the business telephoned me as we were preparing for take-off on an airplane enroute to North Carolina 05/28/for a family event. I told her I couldn't talk and I would call when I could. It was the only call I ever got. We returned home last evening and I was going to call her today when I saw this message*** ***, owner of *** Floor Covering, came to our home and spent hours completing the job. I am now ok with the floor, but we were charged for removal of linoleum in one bathroom and tile in the second bathroom which did not happen. The original installer installed laminate directly over the linoleum and tile. I don't feel I should be charged for this labor as it was not performed
Regards,
*** ***
To Whom it May Concern:In response to your inquiry letter dated December 13, 2016, we have been working with the consumer since April of to come up with an acceptable solution to some installation concerns she had with a stair nosingWe contacted several installation companies to see how to
address these concerns, but none of their recommendations were acceptable to Mrs.***.We have now come to an agreement with Mrs*** to replace some of the material to address her concernsThe material is custom made and is in the process of being made by This Old ShopWe intend to have the material installed and the consumer's concerns addressed within the text few weeks.Please note, that our address has changed and no correspondence from the Revdex.com were received until your letter dated December 13, Further, the Revdex.com left a message at our office and we in turn left a message on your automated service advising of our intent to work with the consumer to rectify their concerns,if you should need further information in regards to this complaint, please feel free to contact me.Cordially,*** *** Customer Service Manager
Please be advised that we went to [redacted]'s home on Friday 5/22/15 to complete the repairs. My assistant has tried calling a few times to follow up and make sure everything has been fixed to her satisfaction. She has not returned our calls. I am assuming that she is now ok with everything...
considering her non response. I apologize that Ms. [redacted] was not happy with the initial installation but want her to know that we stand behind our work and if anything else is needed to feel free to contact us. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],My name is [redacted] and I am responding for West Coast flooring in regards to this complaint from [redacted]. I sent email back to the Revdex.com through the link that was originally sent to me. I don't know why it was not received. This customer has also submitted a charge back request...
to the credit card company as well at this time. I met with the [redacted] prior to this complaint and we agreed that there would be approx 30 tiles replaced. At this point all of the tiles that had originally been discussed have been replaced but they now have more tiles that they are not happy with. On July 10th, [redacted], one of our owners, [redacted] the head tile contractor and myself went to the home to meet with them to see their issues. [redacted] has been in contact with them since then and is trying to come to an agreed resolution. There has not been a solution that they agree with yet but we will continue to work with them towards that. I will send update once that has been reached. Please email me directly for any further needs or questions.Thank you,[redacted] - WCFCCustomer Service Manager / Sales760-[redacted]@westcoastflooring.com
I looked at Ms. [redacted]s invoice and confirmed that the 2 items she is disputing did not get performed at the time of install. I apologize this was not addressed in the first complaint. I have requested a refund check in the amount of $107.60 be processed and mailed to Ms. [redacted]. The check should be sent out by the end of next week. It will be mailed to the address we have on file for her. Thank you,
Please be advised that we went to [redacted] ***'s home on Friday 5/22/to complete the repairsMy assistant has tried calling a few times to follow up and make sure everything has been fixed to her satisfactionShe has not returned our callsI am assuming that she is now ok with everything considering her non responseI apologize that Ms [redacted] was not happy with the initial installation but want her to know that we stand behind our work and if anything else is needed to feel free to contact usThank you
Hello ***,My name is [redacted] and I am responding for West Coast flooring in regards to this complaint from [redacted] ***I sent email back to the Revdex.com through the link that was originally sent to meI don't know why it was not receivedThis customer has also submitted a charge back request to the credit card company as well at this timeI met with the [redacted] prior to this complaint and we agreed that there would be approx tiles replacedAt this point all of the tiles that had originally been discussed have been replaced but they now have more tiles that they are not happy withOn July 10th, [redacted] ***, one of our owners, [redacted] the head tile contractor and myself went to the home to meet with them to see their issues [redacted] has been in contact with them since then and is trying to come to an agreed resolutionThere has not been a solution that they agree with yet but we will continue to work with them towards thatI will send update once that has been reachedPlease email me directly for any further needs or questions.Thank you, [redacted] - WCFCCustomer Service Manager / Sales760- [redacted] m [redacted] @westcoastflooring.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A young lady from the business telephoned me as we were preparing for take-off on an airplane enroute to North Carolina 05/28/for a family event. I told her I couldn't talk and I would call when I could. It was the only call I ever got. We returned home last evening and I was going to call her today when I saw this message*** ***, owner of *** Floor Covering, came to our home and spent hours completing the job. I am now ok with the floor, but we were charged for removal of linoleum in one bathroom and tile in the second bathroom which did not happen. The original installer installed laminate directly over the linoleum and tile. I don't feel I should be charged for this labor as it was not performed
Regards,
*** ***
To Whom it May Concern:In response to your inquiry letter dated December 13, 2016, we have been working with the consumer since April of to come up with an acceptable solution to some installation concerns she had with a stair nosingWe contacted several installation companies to see how to
address these concerns, but none of their recommendations were acceptable to Mrs.***.We have now come to an agreement with Mrs*** to replace some of the material to address her concernsThe material is custom made and is in the process of being made by This Old ShopWe intend to have the material installed and the consumer's concerns addressed within the text few weeks.Please note, that our address has changed and no correspondence from the Revdex.com were received until your letter dated December 13, Further, the Revdex.com left a message at our office and we in turn left a message on your automated service advising of our intent to work with the consumer to rectify their concerns,if you should need further information in regards to this complaint, please feel free to contact me.Cordially,*** *** Customer Service Manager
Please be advised that we went to [redacted]'s home on Friday 5/22/15 to complete the repairs. My assistant has tried calling a few times to follow up and make sure everything has been fixed to her satisfaction. She has not returned our calls. I am assuming that she is now ok with everything...
considering her non response. I apologize that Ms. [redacted] was not happy with the initial installation but want her to know that we stand behind our work and if anything else is needed to feel free to contact us. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],My name is [redacted] and I am responding for West Coast flooring in regards to this complaint from [redacted]. I sent email back to the Revdex.com through the link that was originally sent to me. I don't know why it was not received. This customer has also submitted a charge back request...
to the credit card company as well at this time. I met with the [redacted] prior to this complaint and we agreed that there would be approx 30 tiles replaced. At this point all of the tiles that had originally been discussed have been replaced but they now have more tiles that they are not happy with. On July 10th, [redacted], one of our owners, [redacted] the head tile contractor and myself went to the home to meet with them to see their issues. [redacted] has been in contact with them since then and is trying to come to an agreed resolution. There has not been a solution that they agree with yet but we will continue to work with them towards that. I will send update once that has been reached. Please email me directly for any further needs or questions.Thank you,[redacted] - WCFCCustomer Service Manager / Sales760-[redacted]@westcoastflooring.com
I looked at Ms. [redacted]s invoice and confirmed that the 2 items she is disputing did not get performed at the time of install. I apologize this was not addressed in the first complaint. I have requested a refund check in the amount of $107.60 be processed and mailed to Ms. [redacted]. The check should be sent out by the end of next week. It will be mailed to the address we have on file for her. Thank you,