Mr [redacted] has informed us, (Dawson-Dodd Heating & Cooling), that he will pursue litigationOur attorney has advised us not to respond to Revdex.com's inquiry at this timeThank you [redacted] ***
01/24/ Well, we have gotten correspondence from the AG's office since we last sent anything to the Revdex.comA proposal was made sometime recently and I believe mentioned in the AG correspondence about a $settlementDid the business agree to that or did we ever communicate to the business we would accept that? You know, I do not really know and will have to speak with my husbandYes, send me your email and we will forward you copies of the AG correspondence plus a letter from the attorney for the business (believe at one time the business indicated it wanted all contact to go to the attorney){emailed consumer and advised I need to know if they ever communicated to the business they would settle for $3500.00}01/26/Hi ***,Thank you for speaking with me the other day.I am glad that our dispute with Dawson Dodd has been referred to mediation and look forward to achieving a settlement.Attached is our complaint to the Attorney General, dated November And, Dawson Dodd's response to the Attorney General with a cover letter from the Attorney General letter dated December This is from which we gathered that Dawson Dodd would be willing to settle for $ We reached out to the company and informed them we would accept this offer if we received a check by December 31, We did not.This is the second time we've received a response from the company indicating they would compensate us for some of our damages, but we have not received any funds from them despite following up.I want to clarify that some of the supporting materials Dawson Dodd supplied here are items a) that have never been shared with us; b) are incomplete, erroneous or misleading Specifically:1) Dawson Dodd suggests that it is common practice to install year old parts into people's home, however, I had phone and email conversation with [redacted] from [redacted] (the parts manufacturer) and similar conversations with another installer that made clear this is NOT common practice and is instead consider quite unusual, questionable, and by the way, the part didn't work for more than months, so that alone suggests it was not in good repair 2) Further, Dawson Dodd takes about the purchase date of the heat pump coil This is misleading as it seems to be a response to our claim that the cooling module (a completely different part) was not an old piece of equipment In fact, we have provided photographic evidence that they installed a cooling module from Yet the company has not responded to this very questionable practice.3) [redacted] erroneously claims that their company was not informed when our blower module stopped working and asked to make good on their parts and warranty guarantees Here he only shared part of an email chain that followed a phone call with John Dawson on 8/2/in which we specifically discussed whether Dawson Dodd would fulfill its parts and warranty agreement or reimburse us for [redacted] to conduct the work.4) Finally, Dawson Dodd has had multiple opportunities to received itemized breakdowns of costs and I have supplied you with those documents attached Unfortunately, the company was unresponsive to every avenue we've pursued for resolution, had their lawyer contact us further escalating matters, and asked us to give them back the blower module as stipulation for payment, which of course is our key evidence in this matter should we need to pursue legal action.I am very eager for your help in resolving this matter The time and energy investment alone far outpaces the paltry reimbursement that has been offered at this point Thank you Wishing you lots of luck in helping this dispute come to settlement Please do let me know if I can provide additional information on this matter.Best wishes, [redacted] 01/29/Glad to hear he has told you he plans to get that release form and then get us the check by February 16thIf he does not do that, can we contact you again? (told her probably not much more mediation could do if he promises to meet them and exchange the release for the check and then he does not do that; if that happens she would have to explore other optionsAlso, told her he promised to get me an update this Friday, February and I would keep her posted) Thank you.02/05/ [emailed consumer info that business believes will have release form for them to review no later than Feb 13]02/09/Thank you, *** I'll keep you posted We have not heard from [redacted] or his lawyer as of yetHello; thanks for calling and letting us know he emailed you and it will now be Wednesday before he has the release for us to review02/16/He did drop the Release by yesterday, but, we will not be meeting today to give him the Release and get the check We want to have this Release reviewed before we sign itI'll keep you postedWe sure appreciate the help you and the Revdex.com have provided because not much was happening before thenThanks02/27/[sent email requesting update]03/02/Hi ***, My husband and [redacted] are working on a time to meet He has not dropped off the check yet.03/08/[emailed consumer: agree with email from business of 3-2-that resolved?]yes, we are settled.Your role was very instrumental Thank you so much! You are the first real person who I was able to talk to that helped moved this forward in the 6-months I was working on this!Best wishes,***
I was out of the office this week, & did not see the complaint to Revdex.com until Friday, November 17, My salesman [redacted] is meeting with Ms [redacted] tomorrow, (Tuesday November 21st) to discuss her concernsWe'll provide a responsive to Ms [redacted] 's complaint after we meet with her tomorrowThank you [redacted] ***Dawson-Dodd Heating & Cooling
I woke up yesterday morning to a furnace that wasn't working properly I called Dawson Dodd before office hours and their answering service took my information and told me I would receive a callback at 8:a.m Promptly at 8:I received a call from John at Dawson Dodd and a repair visit was scheduled for that same day The service technician arrived at 12:and had my furnace back up and running within an hour Throughout the process the staff at Dawson Dodd was courteous, accommodating, and efficient They charged a fair price for their work I couldn't have asked for more
Mr [redacted] has informed us, (Dawson-Dodd Heating & Cooling), that he will pursue litigationOur attorney has advised us not to respond to Revdex.com's inquiry at this timeThank you [redacted] ***
01/24/ Well, we have gotten correspondence from the AG's office since we last sent anything to the Revdex.comA proposal was made sometime recently and I believe mentioned in the AG correspondence about a $settlementDid the business agree to that or did we ever communicate to the business we would accept that? You know, I do not really know and will have to speak with my husbandYes, send me your email and we will forward you copies of the AG correspondence plus a letter from the attorney for the business (believe at one time the business indicated it wanted all contact to go to the attorney){emailed consumer and advised I need to know if they ever communicated to the business they would settle for $3500.00}01/26/Hi ***,Thank you for speaking with me the other day.I am glad that our dispute with Dawson Dodd has been referred to mediation and look forward to achieving a settlement.Attached is our complaint to the Attorney General, dated November And, Dawson Dodd's response to the Attorney General with a cover letter from the Attorney General letter dated December This is from which we gathered that Dawson Dodd would be willing to settle for $ We reached out to the company and informed them we would accept this offer if we received a check by December 31, We did not.This is the second time we've received a response from the company indicating they would compensate us for some of our damages, but we have not received any funds from them despite following up.I want to clarify that some of the supporting materials Dawson Dodd supplied here are items a) that have never been shared with us; b) are incomplete, erroneous or misleading Specifically:1) Dawson Dodd suggests that it is common practice to install year old parts into people's home, however, I had phone and email conversation with [redacted] from [redacted] (the parts manufacturer) and similar conversations with another installer that made clear this is NOT common practice and is instead consider quite unusual, questionable, and by the way, the part didn't work for more than months, so that alone suggests it was not in good repair 2) Further, Dawson Dodd takes about the purchase date of the heat pump coil This is misleading as it seems to be a response to our claim that the cooling module (a completely different part) was not an old piece of equipment In fact, we have provided photographic evidence that they installed a cooling module from Yet the company has not responded to this very questionable practice.3) [redacted] erroneously claims that their company was not informed when our blower module stopped working and asked to make good on their parts and warranty guarantees Here he only shared part of an email chain that followed a phone call with John Dawson on 8/2/in which we specifically discussed whether Dawson Dodd would fulfill its parts and warranty agreement or reimburse us for [redacted] to conduct the work.4) Finally, Dawson Dodd has had multiple opportunities to received itemized breakdowns of costs and I have supplied you with those documents attached Unfortunately, the company was unresponsive to every avenue we've pursued for resolution, had their lawyer contact us further escalating matters, and asked us to give them back the blower module as stipulation for payment, which of course is our key evidence in this matter should we need to pursue legal action.I am very eager for your help in resolving this matter The time and energy investment alone far outpaces the paltry reimbursement that has been offered at this point Thank you Wishing you lots of luck in helping this dispute come to settlement Please do let me know if I can provide additional information on this matter.Best wishes, [redacted] 01/29/Glad to hear he has told you he plans to get that release form and then get us the check by February 16thIf he does not do that, can we contact you again? (told her probably not much more mediation could do if he promises to meet them and exchange the release for the check and then he does not do that; if that happens she would have to explore other optionsAlso, told her he promised to get me an update this Friday, February and I would keep her posted) Thank you.02/05/ [emailed consumer info that business believes will have release form for them to review no later than Feb 13]02/09/Thank you, *** I'll keep you posted We have not heard from [redacted] or his lawyer as of yetHello; thanks for calling and letting us know he emailed you and it will now be Wednesday before he has the release for us to review02/16/He did drop the Release by yesterday, but, we will not be meeting today to give him the Release and get the check We want to have this Release reviewed before we sign itI'll keep you postedWe sure appreciate the help you and the Revdex.com have provided because not much was happening before thenThanks02/27/[sent email requesting update]03/02/Hi ***, My husband and [redacted] are working on a time to meet He has not dropped off the check yet.03/08/[emailed consumer: agree with email from business of 3-2-that resolved?]yes, we are settled.Your role was very instrumental Thank you so much! You are the first real person who I was able to talk to that helped moved this forward in the 6-months I was working on this!Best wishes,***
I was out of the office this week, & did not see the complaint to Revdex.com until Friday, November 17, My salesman [redacted] is meeting with Ms [redacted] tomorrow, (Tuesday November 21st) to discuss her concernsWe'll provide a responsive to Ms [redacted] 's complaint after we meet with her tomorrowThank you [redacted] ***Dawson-Dodd Heating & Cooling
I woke up yesterday morning to a furnace that wasn't working properly I called Dawson Dodd before office hours and their answering service took my information and told me I would receive a callback at 8:a.m Promptly at 8:I received a call from John at Dawson Dodd and a repair visit was scheduled for that same day The service technician arrived at 12:and had my furnace back up and running within an hour Throughout the process the staff at Dawson Dodd was courteous, accommodating, and efficient They charged a fair price for their work I couldn't have asked for more