Dawson's Auto Care

Revdex.comComplaint ID # [redacted] Customer ID [redacted] Artesia, NM I have enclosed remarks from my Service Manager and from the Tech who worked on the vehicle. I spoke with Mr. [redacted] around the 20th to the 25th of April. He suggested our tech is at fault and wants us to repair his...

vehicle for free. After attempting to explain how the spark plug may fall deeper into the cylinder he suggested our tech used a hammer and drove it down. The tech has enough experience to know how this procedure is done. The Tech has done this procedure on other Ford engines and knows the engine could be damaged if a plug falls. Mr. [redacted] stated he would get an attorney and sue us to fix it. I told him if that was the course he wanted to take our conversation was over and he should have his attorney contact me. Eddie G** Guy Chevrolet Company Artesia,NM

Complaint: [redacted]
I am rejecting this response because:  We had to pay a different mechanic $2,500 to fix the damage that Guy Chevrolet's mechanic caused.  The service manager where we had the car repaired stated that Guy should have been responsible and that they would help us stand by this claim.  We simply wish to be reimbursed for the damages, and can provide receipts of proof as well as a statement from the mechanic we did use.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answere

Review: I went to fix my ford windstar with them, too my van and did not give to me in the agreed time frame, they hold it and forced me to pay cash and double the money without giving me a receipt.

and they lied about fixing my car so I had to take it to another mechanic for a second opinion and 3rd, an I figured out they missed up another parts so they can charge me more money, on the top of that they assumed that they fixed another stuff withut my approval in ordrt o get more money out of me. Add to that wasting time and getting a new parts and return it back and taking my old parts although they were good and refused to give them to me.

And they never answer phone calls neither let you contact the manager, so I had to take days off to fix the car with other shop.

Then finally I got a hold on the manager after a while and he did not want to give me a receipts and he denies to give me my money back.

I have witnesses and proof of purchase of the new items.Desired Settlement: I will take one my money back and the old parts they stole.

Business

Response:

September 4, 2013

[redacted].

Reference to your letter dated August 13, 2013 regarding the ID # [redacted] , please note that we were not able to respond earlier since we waited upon the return of the technician who was assigned the job from his annual vacation.

Please note the following :

Customer brought his Ford Wind star to the shop with damage after it has been hit on the lower right side.

- After visually checking the vehicle, we found damage to the right lower control arm and right shock absorber. No action was taken at that time and the customer decided to purchase his own parts and have it replaced later at our shop.

After couple of days, customer returned with his own parts to have it installed. The technician replaced the parts and the previously agreed amount was paid.

Few days later, customer came back complaining about a noise coming from the right hand side when he steers.

The manager himself checked the car and found out that a shock absorber mount is defected and is causing the noise and suggested to the customer to get a replacement pan and the shop will re-install it free of charge even though the original part was not provided by our shop

The customer came back and requested an estimate for the repeated job so he can get a replacement part or a refund from the company where he bought it from. Enclosed is a copy of the estimate given to the customer dated July 10, 2013 with the customer information filled out by himself.

Customer did not return to the shop since then.

Please note that the customer never requested to keep his old part the day of the repair. In addition, the dates mentioned in the customer’s letter do not match the sequence of the events.

Hopefully this information is clear enough. Please do not hesitate to contact us for any further questions-

Sincerely,