Day Apollo

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will have my Honda [redacted] fixed elsewhere and bring the receipt to Day Apollo for the $reimbursement Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

January 2, 2018Ms [redacted] Revdex.com of Western PAHoliday Drive – Su220Pittsburgh, PA RE: [redacted] , Complaint # [redacted] Dear Ms [redacted] :This reply is in response to the complaint filed with your office by [redacted] against Day Apollo in Moon Township, PA.It is true that Mr [redacted] purchased a new VW Jetta from us in December, It is also true that the Jetta had miles on it at the time of purchase Please know, however, that in today’s climate, it is customary to deliver brand new vehicles with 50+ miles on the odometer to customers as a part of business Vehicles come off the truck from factory with mileage on them If you add a few additional miles for a mandatory pre-delivery inspection, a trip to the gas station for fuel, and a few test drives with interested customers, it’s quite to deliver a new vehicle to a customer with 50+ miles on its odometer Furthermore, this particular Jetta was not a “demo” and we had no knowledge that the vehicle had a bad starterAs soon as we knew about the starter problem, we processed the completion of the repairs with the upmost of speed and I am proud of the way in which our employees responded to remedy Mr [redacted] ’s concerns For his inconvenience, we also offered a $voucher to Mr [redacted] that he could use at his discretion during any future service visit at Day Apollo Subaru But then we received his complaint from your office! To summarize our position, the repairs to his vehicle have been completedHis vehicle has been cleaned and is ready for pick-upWe regret that Mr [redacted] feels so upset and is so angry over a simple starter replacement; however, based upon all issues involved, it is not realistic to expect us or any other dealership to exchange this Jetta for a new one I would hope that this explanation satisfactorily addresses all concerns If this issue requires any further conversation, I can be reached throughout the day at [redacted] .Respectfully,Bill E***General ManagerDay Apollo Inc[redacted] ** ***

This reply is in response to the complaint filed with your office by [redacted] against Day Apollo VW-Subaru in [redacted] It is true that Mr [redacted] purchased a [redacted] from [redacted] , our sister store used car facility located just a few blocks down the street from Day Apollo It is also true that Mr [redacted] experienced some unforeseen mechanical issues with his [redacted] that were quite extensive; however, after talking with Mr [redacted] about these issues, we agreed to put him into a loaner car and make the necessary repairs to his vehicle Upon receiving this complaint, I contacted Mr [redacted] to verify the timeliness of the criticism By his own admission, Mr [redacted] acknowledged that he sent this complaint out of anger before we spoke and we confirmed our intent to repair his vehicleHe also suggested that he would retract his complaint and confirm his satisfaction with our actionsI would hope that this explanation satisfactorily addresses all concerns If this issue requires any further conversation, I can be reached throughout the day at ###-###-####Respectfully, [redacted] General Manager Day Apollo VW-Subaru [redacted] ** ***

I fully accept and appreciate this response, and find this matter resolved to my satisfactionI also request that the complaint be removed and rescinded, as I filed it before speaking with Mr [redacted] who has been gracious and accommodatingThank you!***