This reply is in response to the complaint filed with your office by [redacted] against Day Chevrolet in [redacted] *** I have read the complaint filed by Mr [redacted] in its entirety To be honest, I didn’t realize that Mr [redacted] had a compatibility issue with our Service Advisor, [redacted] until very late in the game Once I learned about it, I tried to remedy the problem by pairing Mr [redacted] with a different Service Advisor, [redacted] Unfortunately for us all, whenever Mr [redacted] arrived at Day Chevrolet for his service appointment with [redacted] , [redacted] had already left us rather abruptly for another job By default, Mr [redacted] was, once again, paired with Mr [redacted] At this point, I can only apologize for the conflicts and the miscommunications that occurred between Mr [redacted] and Mr [redacted] I, personally, have tried to call Mr [redacted] several times to apologize and to address his concerns and to fix his car, but each time he hanon me or the call goes to voicemail and I can’t begin the conversation If I read it correctly, his desired settlement is for Day Chevrolet to pay his $deductible so that he can have his vehicle repaired elsewhere That proposed settlement is unacceptable The proposal that I was trying to call him to discuss was this I would be willing to san appointment for him here at Day Chevrolet I would provide him with FREE alternative transportation, repair his vehicle, eat his $deductible, clean his vehicle AND fill it with gas If this is acceptable to Mr [redacted] , I invite him to call me personally to sthe visit so that he can deal with me directly – not with Mr [redacted] or anyone else in Service! I would hope that this explanation is satisfactory for your recordsShould this matter require any further discussion, however, I can be reached throughout the day at [redacted] Respectfully, [redacted] Service Director Day Chevrolet [redacted] ** ***
This reply is in response to the complaint filed with your office by [redacted] against Day Chevrolet in [redacted] ** Mrs [redacted] first contacted Day Chevrolet via an Internet inquiry about possibly purchasing a new Chevrolet Colorado from us Her initial email correspondence was with [redacted] our Internet Specialist, and after several conversations, we mutually agreed on an acceptable price to sell the [redacted] s a Colorado One of our Sales Managers, [redacted] , informed [redacted] that not only would a credit card deposit secure the price, but it would also hold the vehicle until the [redacted] s made arrangements to come from [redacted] to finalize their paperwork The timeframe that was extended to the [redacted] s was one week As time passed, [redacted] shared correspondence with Mrs [redacted] many times, answering questions that poppduring the week The day before they were due to arrive, [redacted] asked a fellow salesperson to help her get the Colorado ready for delivery [redacted] was then informed by another Sales Manager (not ***) that the Colorado was mistakenly sold the previous day to a different customer [redacted] then relayed the bad news to the [redacted] 's in the most gentile way possible We tried every avenue available to us to secure another Colorado for them; however, there were no other Colorado’s in existence that were close to the color and vehicle spec’s of the Colorado they initially selected I can empathize with the [redacted] s and I can truly understand their frustrations with the events which lead to them filing this complain A sincere apology certainly seems shallow in this instance, but other than offering to order the exact Colorado for them from Chevrolet, I’m not sure what else we could do to make good for our mistake; however, if ordering a Colorado is an option for them, I will certainly bend over backwards to make that happen I would hope that this correspondence is satisfactory for your records Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-#### Respectfully, [redacted] General Manager Day Chevrolet [redacted] ** ***
This reply is in response to the complaint filed with your office by [redacted] against Day Chevrolet in [redacted] *** I have read the complaint filed by Mr [redacted] in its entirety To be honest, I didn’t realize that Mr [redacted] had a compatibility issue with our Service Advisor, [redacted] until very late in the game Once I learned about it, I tried to remedy the problem by pairing Mr [redacted] with a different Service Advisor, [redacted] Unfortunately for us all, whenever Mr [redacted] arrived at Day Chevrolet for his service appointment with [redacted] , [redacted] had already left us rather abruptly for another job By default, Mr [redacted] was, once again, paired with Mr [redacted] At this point, I can only apologize for the conflicts and the miscommunications that occurred between Mr [redacted] and Mr [redacted] I, personally, have tried to call Mr [redacted] several times to apologize and to address his concerns and to fix his car, but each time he hanon me or the call goes to voicemail and I can’t begin the conversation If I read it correctly, his desired settlement is for Day Chevrolet to pay his $deductible so that he can have his vehicle repaired elsewhere That proposed settlement is unacceptable The proposal that I was trying to call him to discuss was this I would be willing to san appointment for him here at Day Chevrolet I would provide him with FREE alternative transportation, repair his vehicle, eat his $deductible, clean his vehicle AND fill it with gas If this is acceptable to Mr [redacted] , I invite him to call me personally to sthe visit so that he can deal with me directly – not with Mr [redacted] or anyone else in Service! I would hope that this explanation is satisfactory for your recordsShould this matter require any further discussion, however, I can be reached throughout the day at [redacted] Respectfully, [redacted] Service Director Day Chevrolet [redacted] ** ***
This reply is in response to the complaint filed with your office by [redacted] against Day Chevrolet in [redacted] ** Mrs [redacted] first contacted Day Chevrolet via an Internet inquiry about possibly purchasing a new Chevrolet Colorado from us Her initial email correspondence was with [redacted] our Internet Specialist, and after several conversations, we mutually agreed on an acceptable price to sell the [redacted] s a Colorado One of our Sales Managers, [redacted] , informed [redacted] that not only would a credit card deposit secure the price, but it would also hold the vehicle until the [redacted] s made arrangements to come from [redacted] to finalize their paperwork The timeframe that was extended to the [redacted] s was one week As time passed, [redacted] shared correspondence with Mrs [redacted] many times, answering questions that poppduring the week The day before they were due to arrive, [redacted] asked a fellow salesperson to help her get the Colorado ready for delivery [redacted] was then informed by another Sales Manager (not ***) that the Colorado was mistakenly sold the previous day to a different customer [redacted] then relayed the bad news to the [redacted] 's in the most gentile way possible We tried every avenue available to us to secure another Colorado for them; however, there were no other Colorado’s in existence that were close to the color and vehicle spec’s of the Colorado they initially selected I can empathize with the [redacted] s and I can truly understand their frustrations with the events which lead to them filing this complain A sincere apology certainly seems shallow in this instance, but other than offering to order the exact Colorado for them from Chevrolet, I’m not sure what else we could do to make good for our mistake; however, if ordering a Colorado is an option for them, I will certainly bend over backwards to make that happen I would hope that this correspondence is satisfactory for your records Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-#### Respectfully, [redacted] General Manager Day Chevrolet [redacted] ** ***