Day & Day Feed & Pet

The customer has purchased hay from us twice that we are aware ofThe first time that they purchased hay, there were no issuesThey were not treated "horribly" as they statedThe second time they came to purchase hay, they were very demanding and hatefulThe trailer that they brought to have the hay loaded on was reloaded multiple times, because he decided that after the hay was loaded he didn't like itThey refused 80% of the hay that we had in stockWe told them that this was considered "cattle" hay and that it may not be suited for horses, but they insisted on buying moreWhen they called and asked to talk to the manager/owner, they were told that that was the same load of hay that they had refused previouslyThey were very rude and harassing over the phoneOur policy at the store is to not hold hay for anyoneThat is why we refused to sell it to them and then they pick it up the next dayWe are currently sold out of that hay

The customer has purchased hay from us twice that we are aware of. The first time that they purchased hay, there were no issues. They were not treated "horribly" as they stated. The second time they came to purchase hay, they were very demanding and hateful. The trailer that they brought to have the...

hay loaded on was reloaded multiple times, because he decided that after the hay was loaded he didn't like it. They refused 80% of the hay that we had in stock. We told them that this was considered "cattle" hay and that it may not be suited for horses, but they insisted on buying more. When they called and asked to talk to the manager/owner, they were told that that was the same load of hay that they had refused previously. They were very rude and harassing over the phone. Our policy at the store is to not hold hay for anyone. That is why we refused to sell it to them and then they pick it up the next day. We are currently sold out of that hay.