On 11/**/16, we received a call from Wayne to service NY Athletic Club’s NWOV, which is an older unit. He stated there were sparks coming from the motor. We scheduled an appointment for 11/**/16 where the price of $400.00 was agreed prior to service with the customer before dispatch. On 11/**/16 we...
did an evaluation on the unit and determined a manual lowering hand crank was needed and an additional person was required. The manual lowering hand crank is a special tool for lowering the unit and should always be available onsite by the property owner. This is not a typical tool carried in our service vans. Refer to invoice [redacted].We returned on 12/*/16 with 2 technicians and the manual hand crank to manually raise the unit. We found the frayed cable causing the short in the wiring causing the sparks on the motor and corrected the problem. Once again prices were agreed with the customer and signed off by a representative. Refer to invoice [redacted]We were called in and serviced the unit on 12/**/16. The unit was not running due to water flowing into the interlock and freezing it. We opened and repaired the lock and informed the customer if this happens again we would need to replace the lock. Prices were agreed prior to service with the customer and signed off by a representative and also left the manual hand crank. Refer to invoice [redacted] & [redacted].On 12/**/16, we returned at no charge to the customer and the technician noted that the panel strip, the call send, and the call buttons needs to be replaced. We sent out a proposal for these parts. Refer to invoice [redacted]We expect the final invoice of $525.00 consisting of the labor from the 12/** service that has yet to be paid. This account is currently past due; therefore, we will not return to the location until the account is brought current. As mentioned, this is an older unit and the last time we were called to service this unit was on 10/**/20**. NY Athletic Club does not have a maintenance contract with us and we are unaware if this unit has been maintained in the past year.
On 11/**/16, we received a call from Wayne to service NY Athletic Club’s NWOV, which is an older unit. He stated there were sparks coming from the motor. We scheduled an appointment for 11/**/16 where the price of $400.00 was agreed prior to service with the customer before dispatch. On 11/**/16 we...
did an evaluation on the unit and determined a manual lowering hand crank was needed and an additional person was required. The manual lowering hand crank is a special tool for lowering the unit and should always be available onsite by the property owner. This is not a typical tool carried in our service vans. Refer to invoice [redacted].We returned on 12/*/16 with 2 technicians and the manual hand crank to manually raise the unit. We found the frayed cable causing the short in the wiring causing the sparks on the motor and corrected the problem. Once again prices were agreed with the customer and signed off by a representative. Refer to invoice [redacted]We were called in and serviced the unit on 12/**/16. The unit was not running due to water flowing into the interlock and freezing it. We opened and repaired the lock and informed the customer if this happens again we would need to replace the lock. Prices were agreed prior to service with the customer and signed off by a representative and also left the manual hand crank. Refer to invoice [redacted] & [redacted].On 12/**/16, we returned at no charge to the customer and the technician noted that the panel strip, the call send, and the call buttons needs to be replaced. We sent out a proposal for these parts. Refer to invoice [redacted]We expect the final invoice of $525.00 consisting of the labor from the 12/** service that has yet to be paid. This account is currently past due; therefore, we will not return to the location until the account is brought current. As mentioned, this is an older unit and the last time we were called to service this unit was on 10/**/20**. NY Athletic Club does not have a maintenance contract with us and we are unaware if this unit has been maintained in the past year.