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Day-Mar Vending Inc.

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Reviews Day-Mar Vending Inc.

Day-Mar Vending Inc. Reviews (5)

Initial Business Response /* (1000, 5, 2017/08/14) */
August 11,
Revdex.com of Northern Indiana *** *** ***
Fort Wayne, IN
RE: Case # *** *** ***
Dear Sir or Madam:
The conversation between our Sales Representative and Mr*** regarding the Focus transmission
is correct, This is a Ford Motor Company issue and the transmission does need to learn each owner's driving habits
Since Mr*** is not comfortable with the Transmission specifications, we have tried to accommodate him by trading him out of his
Focus, however, he had an excessive payoff rolled into the purchase of the Focus in April
Sincerely,
*** ***
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2017/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wouldn't be in this situation if it weren't for the salesman lying about the prexisiting issues with the carI wouldn't have bought it if the issues were disclosedThey knew it would be in for repair often but all they thought about was moneyAbsolutely disgusting business practices

Initial Business Response /* (1000, 6, 2016/09/29) */
MR*** PURCHASED THIS VEHICLE AS YOU CAN SEE FROM THE ATTACHMENT, HE PURCHASED THIS VEHICLE "AS WARRANTY", AND SIGNED THAT HE WAS AWARE OF THAT FACTWE DID, IN GOOD FAITH, PAY FOR THE HEADLINER REPAIR AND SENT THE VEHICLE
TO JTS TO DIAGNOS THE "CHECK ENGINE WARNING LIGHT ON" AND THE "AIR BAG WARNING LIGHT"MR*** SUGGESTS WE SENT TO VORDERMAN AUTO ON TO CLEAR THE WARNING CODES, HOWEVER, WE DID NOT RECEIVE THE VEHICLE FROM THE CUSTOMER WHO TRADED THE VW JETTA UNTIL THE VEHICLE WAS SOLD AT AN "AS-IS" ORICEWE FEEL WE DID NOT MIS-REPRESENT THIS VEHICLE AT ANY TIME
SINCERELY,
*** *** GENERAL MANAGER
Initial Consumer Rebuttal /* (3000, 8, 2016/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never disputed the 'as is ' purchase, however, when the warning lights are cleared prior to showing the car to me, I feel it was misrepresentedThe engine light was on before we took possession of the vehicle and we were assured it would be addressed, which it was notthis repair is expected to be around *** and would undoubtably have affected my purchase, as would the faulty air-bag light, (except the lights were temporarily cancelled ) I am sure the lights were cancelled knowingly in order to make a saleThe car was taken to Vorderman Auto to be repaired due to radio issues caused be their headliner repair effortsNot by our choice.It does not sound as if MrTrump was given all of the facts regarding our complainthe also fails to mention a totally faulty battery that was kept charged just long enough to get the car off of their lot, my cost, another *** I still insist the cooling fans need replaced, reimbursement for the battery, and assurance that their air-bag repair wasn't a shoddy bandaid that will soon failThank you for attention to this issue, *** ***

Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: DEREK [redacted] SVC MANAGER
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dnford.com
VEHILCE CAME IN WITH A CONCERN OF REVING BEFORE SHIFTING INTO SENCOND GEAR. THE AFTER MARKET SERVICE CONTRACT COMPANY AUTHORIZED...

A REMAN TRANS WHICH THEY SUPPLIED US TO INSTALL. THE ABS LIGHT WAS ALSO ON. WE FOUND THE LEFT FRONT WHEEL BEARING AT FAULT AND REPLACED WITH NEW.

AT TIME OF INSPECTION ALSO NEEDED A RIGHT CAT. CONCERTER, #1 IGNITION COIL, 6 SPARK PLUGS, INTAKE GASKETS, AND THE AIR FILTER BOX WAS FOUND BROKE BEFORE ANY WORK WAS PREFORMED. THIS IS NOTED BY THE TECH. THE OWNER DECLINED THE NEEDED REPAIRS AT THIS TIME.

OFFER:
TAKE TIME TO GO OVER DAMAGE WITH CUSTOMER.

Initial Business Response /* (1000, 5, 2017/10/17) */
Customer has received her title, plates, and registration in Indiana instead of Massachusetts.
Initial Consumer Rebuttal /* (3000, 7, 2017/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was...

still charged $30 for a late fee on my registration despite not being able to register my car till the day that I did. I am also not sure if this business is doing anything to insure that this does not happen again.
Final Business Response /* (4000, 9, 2017/10/24) */
It would be very rare that this will happen again. The titling problem happened because of the Massachusetts address on the purchase agreement and the lack of a physical mailing address.
Final Consumer Response /* (4200, 11, 2017/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem was never actually fixed. The bank was also given the wrong address so I never received a bill. Rather than them fixing it they completely dismissed me. I now have no way to get a bill and j'm Sure there will no be a late fee as well as marks on my credit score. I'm not sure why my address wasn't fixed but their dismissive attitude is not how business should be conducted.

Initial Business Response /* (1000, 5, 2016/01/18) */
Contact Name and Title: Bill [redacted] Body Shop Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dnford.com
The customer brought in his vehicle for theft recovery repairs. The Body Shop did all body repairs and we sent the vehicle to...

another Dealer for some reprogramming and electrical problems.
The other dealer replaced the door locks, ignition keys and reprogrammed the keys. There was also an issue with the door lock and window switch not working on the driver's side. It was determined pop was spilled in the switch and it needed replaced. The switch was replaced and everything was working correctly. The vehicle was then returned us to complete the body work.
We called the customer when the vehicle was completed. After driving the vehicle, the customer called and said it was not driving right and the locks were not working. They also said the damage on right rear door and 1/4 was also part of the claim. We had the customer bring the vehicle back and found some loose and broken parts in the front suspension. We call the Insurance Company to get approval. We repaired front end and body shop items. We then took the vehicle to the other dealer to check the locks. They found corrosion in the wiring connector that was unrelated to the insurance claim.
We called the Insurance Company about the corrosion in the wiring connector. They said it was unrelated and would not pay for the repair. We told the customer the Insurance Company would not pay and he said that it was not acceptable and started to get upset and arguing that we should pay. He then asked to talk with the General Manager. I transfer the customer to the General Manager. We had a conference call with customer, General Mange and Body Shop to try and resolve the issue. We agreed to look at the power locks and after that we were done with repair on this vehicle. The customer agreed.
The customer dropped vehicle so we could look at the locks. He also informed us the right rear door window was not working. When we looked into the issues, we found two bad terminals. We replaced them and put everything back together. We check locks and windows and they all were working. When the customer picked up vehicle, I explained to him what problems we found. He then wanted us to replace all the terminals or wiring harness. The customer wanted us to pay for the repair because we had worked on the vehicle. I told him we would not pay because the repairs had nothing to do with the insurance claim and we did not corrode the harness. The customer then started arguing and became rude and unreasonable. I told him we were done fixing things for him and to please leave my office. He just kept on asking me what are you going to do about it and asking if I was getting mad yet. I had a tech in my office at the time, so I finally told him "I suggest you leave and not to come back."
A week later the customer called saying the right rear window had stopped working. I told him we were not fixing the window. He then called the General Manager. The General Manager tried talking to him and offered to look at the window, but if it needed a window regulator he would need to pay for the regulator. The customer said that was not good enough and argued with the General Manager. The General Manager tried to reason with him, but he would not let us talk. He said we were to pay for everything to be repaired. The General Manager said we would not pay and he would need to get in touch with his insurance company and see if they wanted to pay. The customer continued to argue and we ended the conversation with him.


OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This dealer has had an issue with fixing the lock control switches on my drivers side door. The first night we picked it up after it had been repaired, the lock control switch did not work. We called the dealership before we left the lot because it was after the body shop had closed and informed them of it. They said to call back Monday and they would schedule it at the GM dealership to get it fixed. We called back Monday and scheduled the repair for Friday. I took the vehicle to the GM dealership and dropped it off. I received a call back from the GM dealership and they said they needed to know who was going to pay for the repair. I informed them that it was work that had already been done and was warranty work that they would need to call Bob Thomas. By the time I had gotten to the GM dealership to pick the vehicle up that day they informed me Bill Toth had contacted our insurance company and that they were not going to pay for additional repairs. I informed him this was not additional work that they had fixed this supposedly and had billed us for it. Bill rudely informed me that they had never been in this connector box where they found corrosion and that it was not part of the initial claim. I asked him to send me the invoices for all the work that we had been billed for from his facility as my wife had asked him to do on three prior occasions. Finally he sent them to me via email, and the first invoice had listed that they had been in this connector box and that they had cleaned the terminals and put back together. The issue is not how the connectors were only cleaned and put back together, the issue I have is the dealer recommended the issue be fixed by replacing the wiring harness. When I had picked up the vehicle the GM dealer had said the wiring harness needed to be replaced to fix it correctly. I contend now that I should have been informed of this prior to any temporary fix being attempted. I believe Bob Thomas either directed the GM dealership to put a cheap fix on it to get me done and out of their way, or it was a mis-diagnosis at best from this dealership to put a insufficient temporary fix on this issue. I have not been any more rude to Bill then what I have received from him. The incident in his office came about after we dropped the vehicle off at his dealership so that his own personnel could look at these corroded connections after it had been to the GM dealership. I did drop the vehicle off and when they called to have me pick the vehicle up I came into his office to get the keys and paperwork. He informed that they had replaced two terminals but that there was still corrosion from a pop being dumped down the window while it was stolen. I asked him to notate the remaining corrosion information on my work order as it had not been listed. Again he was trying to put a bandaid fix on an issue that I was paying to be correctly fixed. His demeanor was threatening and he told me three times I better watch what I say. The only rude thing I was saying was that his supervision and oversight of the work being done in his shop was at best questionable. I left and we drove the car for another eight days when the rear window up control on the drivers arm controls was not working again. I am not competent that Bill can get this repair done and have become very frustrated now with his process. I have requested to speak with his General manger on two occasions, because Bill's unwillingness to take any responsibility for the short comings of him and his staff in making these repairs correctly Initially he said that they had not done any work in the connector box where the corrosion exists, then when I questioned him about the invoice that notated the repair that was done in this connector box by the GM dealership and we were billed for that work, his only comment was that, they Bob Thomas had not looked or worked in that box directly. I don't care if it was his personal staff or a subcontractor who did the work he is the one who billed and was paid for the work. It just goes to my point that he is lax in his supervision duties. He did not review his invoices before he started making accusations at me and being rude to myself and my wife on the phone. I know Bill feels that he has gone over and above for us on these repairs but I do not see it. He has billed and been paid for everything that we had discovered damaged during the theft. The only thing they did was fix an air bag light that was on in our vehicle that we had not requested be done nor was it authorized by us. I have spoken with his general manager and their solution was that I could bring my vehicle in one more time to and they would take a look at it and if it was a bad terminal they would replace it and then they were done. Both Bill and his general manger Michael Trump have told me they will not warranty any work and they will not work on my vehicle again. This is unacceptable to me as they have been paid thousands of dollars for repairs and now I have no recourse should anything not last. I have concerns about their work as this door issue has not lasted more than a week both times that I have called Bill before there was an issue. I want my controls fixed correctly and standard warranties honored or I want the monies for the entire repairs of the door controls returned to my insurance company so that I can have the repairs made at a competent Facility
Final Consumer Response /* (4200, 11, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact of the matter was the vehicle was damaged while it was stolen. Bob Thomas billed me and my insurance company for the work under the initial claim when it was stolen and now that the repair has failed he claims that it was not related to the theft of the vehicle. I am not here to argue the cause of the failure, BoB Thomas worked on the vehicle in question, on the issue in question, billed for those services and now that the repair has not fixed the issue they do not want to warranty their work. Bill was n=more then happy to do the work if the insurance company was going to pay for it, but when he found out it was too late and they were not going to pay for it then he wanted to collect from me. I have the invoice from where they billed for the work in the connector box that he says they never worked in and where the continued failures keep happening. The rear door window still does not work and there is no disputing that, they have worked on it and it is not correct so as stated, either fix it correctly or return the monies to my insurance company so that I can take this vehicle to a reputable repair facility and get it fixed.
Final Business Response /* (4000, 14, 2016/02/04) */
Contact Name and Title: Bill [redacted] Body Shop Manager
This vehicle has other issues than just the theft. We traced the problem back to corrosion in the left front door connector box. This had nothing to do with the theft or insurance claim. Directly after the connector box corrosion was determined, I discussed the issue with the insurance company. They told me it was not related to the theft claim and they would not pay for the repair. We did fixed the lock on the left front door with connector corrosion issue; however the insurance company would not pay for the repair to the connector as it was not related to the theft claim. We did not work on the right rear door window or wiring.
The customer now thinks we should pay for everything. The insurance company did not pay for any part of fixing the connector box corrosion. We do not owe any money back to the insurance company or customer
OFFER:

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