Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ Thank you for the opportunity to respond to [redacted] s concerns After receiving notification from the Revdex.com of the client's concerns regarding her experience with our company, we reviewed the notes in [redacted] s account, as well as the phone calls we received from [redacted] in our Client Services department [redacted] signed up for online advertising services with our company on April 9, On April 27, 2015, the client called in to our Client Services department to close her accountOur Client Services Representative worked with [redacted] to maximize her marketing efforts, adding four extra phrases at no additional chargeOn May 6, 2015, [redacted] called in to the Client Services department to cancel her account and asked for a refundThe Client Services Representative speaking with [redacted] explained how the advertisements work and what our guarantee is [redacted] said she understood that she could not receive a refund, but insisted on canceling her service, at which point our Client Services Representative honored her request At Bgin Online, we offer online advertising solution to real estate agents, however, this does not include lead servicesThe ads [redacted] purchased through us were up and running throughout the life of her account We work diligently to address any concerns by our clientsWe regret that [redacted] was not fully satisfied with the results of her serviceHowever, when this client initially called our Client Services department, the representative who spoke with her explained the service thoroughly, even adding $worth of phrases at no additional cost to the clientIn the call with our Client Services Representative, we shared the results of [redacted] s ads with her, which show that the client's ads did receive impressions and clicks for the short time they were onlineConsidering that service was provided as promised, we are unable to offer [redacted] a refund If [redacted] has any additional questions or concerns, we encourage her to contact our Client Services department anytime between AM and PM (PST), Monday - Friday
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Thank you for the opportunity to respond to [redacted] concerns Our notes show that the client signed up for our services on 1/15/ [redacted] called in on 1/28/with concerns regarding his ad placementOur Client Services representative explained our services and the client was still confused, so we ran a Not Online Ticket, which is an analytic report of our client's advertisementOur records show that the client's Not Online Ticket was sent out on 1/28/and again on 2/8/when the client called in with concerns over not receiving an email Our clients often have trouble finding their advertisements, and there can be so many reasons for thatWe look into the back-end statistics that are given to us directly from [redacted] to confirm our client's ads are online in front of interested and active buyers and sellersIn the weeks [redacted] ads were live, [redacted] reports that their advertisements received impressions and clicks Like all good things, effective advertising does take some timeBecause we are not [redacted] , just advertisers who use their platform, we have to trust their numbers and statisticsBut internally, our confidence in our own service is based on a great deal of real world experience We would have loved to work with [redacted] to make his ads more effective, but ultimately cancelled the client's account at his requestBecause his ads were live, our services were provided, and we are unable to issue a refund If [redacted] has any additional questions or concerns, we encourage him to contact our Client Services department anytime between AM and PM (PST), Monday - Friday Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company claimed that the phrase we paid for received clicks per months - this can be confirned by a witness who listened in during the phone call As the company states themselves during the time of being live we received a total of clicksI don't understand how clicks in weeks will go to clicks in weeks In addition - there is no proof that there were actually two clicksThere is no record that the report actually came from google neither is there a screenprint of the phrase being in the top position in google I still think this is not erhical and business misconduct and still want my money back Final Business Response / [redacted] (4000, 9, 2016/02/29) */ Thank you again for the opportunity to respond to [redacted] concerns The phrase, " [redacted] ," was searched on average times per month at the time of the sales call on 1/15/Attached is the call in which that is explainedThe search rate is different from the click rate, and doesn't guarantee clicks, as we cannot force someone to click the ad once they've searched the phrase We get all of our analytics directly from [redacted] Here is an article on [redacted] AdWords about editing ad text: [redacted] You'll see the format is the same as the screenshot we took, proving we get the numbers straight from [redacted] Generally getting a screenshot of a live ad messes up the ad data [redacted] actually recommends not searching for your own phraseIt can be difficult to find your phrase because [redacted] rotates it, so if you're looking for your ad and find it, [redacted] may then rotate it out and a potential client will miss it However, when a client asks for a screenshot, we are more than happy to get that to themA screenshot of [redacted] ad is also attached We understand it's tough to take our--and [redacted] 's--word for it, but the numbers speak for themselves [redacted] ads were live in front of interested and active buyers for the weeks they were online, receiving clicks and impressions Like we said previously, effective advertising does take timeProspective clients don't typically call the first agent they see in an online search, and don't go through the home buying or selling process in short weeksIt takes repeated exposure, which is why online marketing is an investment If [redacted] has any additional questions or concerns, we encourage him to contact our Client Services department anytime between AM and PM (PST), Monday - Friday
Initial Business Response / [redacted] (1000, 8, 2015/09/16) */ Thank you for the opportunity to respond to [redacted] concerns After receiving notification from the Revdex.com of the client's concerns regarding her experience with our company, we reviewed the notes in [redacted] account, as well as the phone calls we received from [redacted] in our Client Services department On August 17, 2015, [redacted] called our Client Services department to bring attention to the fact that she did not see her ads after the initial hour installation periodDuring the call, a Client Services Representative checked the client's account and was unable to see [redacted] adsThe Client Services Manager submitted a ticket to ensure the ads were running onlineThe client also noticed a spelling error in the online adA Client Services Representative apologized for the mistake, and immediately corrected the error and updated the billing date The next day, [redacted] still did not see her online ad and called our Client Services department [redacted] thought she had purchased three phrases for Google and one phrase for ***During [redacted] call with a Client Services Representative, they explained to [redacted] that she had a triple package with ***, [redacted] and ***The Client Services Representative explained that they saw her ad displaying on [redacted] and if that was the case, it would also be displaying on *** [redacted] asked how to get a refund and the Client Services Representative explained to her that we normally do an investigation with the search engines to get feedback before issuing any refunds [redacted] said she would like a full refund if she did not see her ads by August 21, a week after her account was openedThe Client Services Representative explained that the ticket would be back later that day to show the results of her adsThe client was not willing to wait for the outcomeTo ensure matters with this client were resolved, we issued [redacted] a full refund of services at the time of her request If [redacted] has any additional questions or concerns, we encourage him or her to contact our Client Services department anytime between AM and PM (PST), Monday - Friday
Initial Business Response / [redacted] (1000, 5, 2018/01/31) */ [redacted] , we regret that you were unsatisfied with our products and servicesAbove all else, we believe in doing right by our customers It looks like you signed up for our Platinum Package on December 21st, With this package, we guarantee that your advertisements will be seen within your chosen locations times within a day billing periodPer your request, we closed this account at on January 12th, On January 17th, you spoke with one of our managers, who shared with you the audio recording of your agreement to purchaseHere is the guarantee that was read verbatim in your disclaimer: "Your ads will be linked to (your website) and are guaranteed to display on websites at least times per monthly bill cycle, to people who are identified as "in the market for real estate" within your chosen location of (your locations)You will receive a performance report within a few days prior to your subscription renewal date which will include a breakdown and summary of the views your ads receivedShould the number of total views be less than the number guaranteed, you will be entitled to an account credit equal to the value of one month of service." At the initiation of your account, we began delivering your advertising services as promisedUnfortunately, you canceled your services before we were able to deliver your full month of advertisingTherefor, your account did not qualify for a refundWe apologize for any confusion It is very important to us that you feel satisfied with the resolution of your concernA full refund has been issued back to your accountWe hope that you have a wonderful day, and urge you to call us if you have any questions or concerns regarding your refund
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ Thank you for the opportunity to respond to [redacted] s concerns After receiving notification from the Revdex.com of the client's concerns regarding her experience with our company, we reviewed the notes in [redacted] s account, as well as the phone calls we received from [redacted] in our Client Services department [redacted] signed up for online advertising services with our company on April 9, On April 27, 2015, the client called in to our Client Services department to close her accountOur Client Services Representative worked with [redacted] to maximize her marketing efforts, adding four extra phrases at no additional chargeOn May 6, 2015, [redacted] called in to the Client Services department to cancel her account and asked for a refundThe Client Services Representative speaking with [redacted] explained how the advertisements work and what our guarantee is [redacted] said she understood that she could not receive a refund, but insisted on canceling her service, at which point our Client Services Representative honored her request At Bgin Online, we offer online advertising solution to real estate agents, however, this does not include lead servicesThe ads [redacted] purchased through us were up and running throughout the life of her account We work diligently to address any concerns by our clientsWe regret that [redacted] was not fully satisfied with the results of her serviceHowever, when this client initially called our Client Services department, the representative who spoke with her explained the service thoroughly, even adding $worth of phrases at no additional cost to the clientIn the call with our Client Services Representative, we shared the results of [redacted] s ads with her, which show that the client's ads did receive impressions and clicks for the short time they were onlineConsidering that service was provided as promised, we are unable to offer [redacted] a refund If [redacted] has any additional questions or concerns, we encourage her to contact our Client Services department anytime between AM and PM (PST), Monday - Friday
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Thank you for the opportunity to respond to [redacted] concerns Our notes show that the client signed up for our services on 1/15/ [redacted] called in on 1/28/with concerns regarding his ad placementOur Client Services representative explained our services and the client was still confused, so we ran a Not Online Ticket, which is an analytic report of our client's advertisementOur records show that the client's Not Online Ticket was sent out on 1/28/and again on 2/8/when the client called in with concerns over not receiving an email Our clients often have trouble finding their advertisements, and there can be so many reasons for thatWe look into the back-end statistics that are given to us directly from [redacted] to confirm our client's ads are online in front of interested and active buyers and sellersIn the weeks [redacted] ads were live, [redacted] reports that their advertisements received impressions and clicks Like all good things, effective advertising does take some timeBecause we are not [redacted] , just advertisers who use their platform, we have to trust their numbers and statisticsBut internally, our confidence in our own service is based on a great deal of real world experience We would have loved to work with [redacted] to make his ads more effective, but ultimately cancelled the client's account at his requestBecause his ads were live, our services were provided, and we are unable to issue a refund If [redacted] has any additional questions or concerns, we encourage him to contact our Client Services department anytime between AM and PM (PST), Monday - Friday Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company claimed that the phrase we paid for received clicks per months - this can be confirned by a witness who listened in during the phone call As the company states themselves during the time of being live we received a total of clicksI don't understand how clicks in weeks will go to clicks in weeks In addition - there is no proof that there were actually two clicksThere is no record that the report actually came from google neither is there a screenprint of the phrase being in the top position in google I still think this is not erhical and business misconduct and still want my money back Final Business Response / [redacted] (4000, 9, 2016/02/29) */ Thank you again for the opportunity to respond to [redacted] concerns The phrase, " [redacted] ," was searched on average times per month at the time of the sales call on 1/15/Attached is the call in which that is explainedThe search rate is different from the click rate, and doesn't guarantee clicks, as we cannot force someone to click the ad once they've searched the phrase We get all of our analytics directly from [redacted] Here is an article on [redacted] AdWords about editing ad text: [redacted] You'll see the format is the same as the screenshot we took, proving we get the numbers straight from [redacted] Generally getting a screenshot of a live ad messes up the ad data [redacted] actually recommends not searching for your own phraseIt can be difficult to find your phrase because [redacted] rotates it, so if you're looking for your ad and find it, [redacted] may then rotate it out and a potential client will miss it However, when a client asks for a screenshot, we are more than happy to get that to themA screenshot of [redacted] ad is also attached We understand it's tough to take our--and [redacted] 's--word for it, but the numbers speak for themselves [redacted] ads were live in front of interested and active buyers for the weeks they were online, receiving clicks and impressions Like we said previously, effective advertising does take timeProspective clients don't typically call the first agent they see in an online search, and don't go through the home buying or selling process in short weeksIt takes repeated exposure, which is why online marketing is an investment If [redacted] has any additional questions or concerns, we encourage him to contact our Client Services department anytime between AM and PM (PST), Monday - Friday
Final Consumer Response / [redacted] (2000, 9, 2016/02/05) */
Initial Business Response / [redacted] (1000, 8, 2015/09/16) */ Thank you for the opportunity to respond to [redacted] concerns After receiving notification from the Revdex.com of the client's concerns regarding her experience with our company, we reviewed the notes in [redacted] account, as well as the phone calls we received from [redacted] in our Client Services department On August 17, 2015, [redacted] called our Client Services department to bring attention to the fact that she did not see her ads after the initial hour installation periodDuring the call, a Client Services Representative checked the client's account and was unable to see [redacted] adsThe Client Services Manager submitted a ticket to ensure the ads were running onlineThe client also noticed a spelling error in the online adA Client Services Representative apologized for the mistake, and immediately corrected the error and updated the billing date The next day, [redacted] still did not see her online ad and called our Client Services department [redacted] thought she had purchased three phrases for Google and one phrase for ***During [redacted] call with a Client Services Representative, they explained to [redacted] that she had a triple package with ***, [redacted] and ***The Client Services Representative explained that they saw her ad displaying on [redacted] and if that was the case, it would also be displaying on *** [redacted] asked how to get a refund and the Client Services Representative explained to her that we normally do an investigation with the search engines to get feedback before issuing any refunds [redacted] said she would like a full refund if she did not see her ads by August 21, a week after her account was openedThe Client Services Representative explained that the ticket would be back later that day to show the results of her adsThe client was not willing to wait for the outcomeTo ensure matters with this client were resolved, we issued [redacted] a full refund of services at the time of her request If [redacted] has any additional questions or concerns, we encourage him or her to contact our Client Services department anytime between AM and PM (PST), Monday - Friday
Initial Business Response / [redacted] (1000, 5, 2018/01/31) */ [redacted] , we regret that you were unsatisfied with our products and servicesAbove all else, we believe in doing right by our customers It looks like you signed up for our Platinum Package on December 21st, With this package, we guarantee that your advertisements will be seen within your chosen locations times within a day billing periodPer your request, we closed this account at on January 12th, On January 17th, you spoke with one of our managers, who shared with you the audio recording of your agreement to purchaseHere is the guarantee that was read verbatim in your disclaimer: "Your ads will be linked to (your website) and are guaranteed to display on websites at least times per monthly bill cycle, to people who are identified as "in the market for real estate" within your chosen location of (your locations)You will receive a performance report within a few days prior to your subscription renewal date which will include a breakdown and summary of the views your ads receivedShould the number of total views be less than the number guaranteed, you will be entitled to an account credit equal to the value of one month of service." At the initiation of your account, we began delivering your advertising services as promisedUnfortunately, you canceled your services before we were able to deliver your full month of advertisingTherefor, your account did not qualify for a refundWe apologize for any confusion It is very important to us that you feel satisfied with the resolution of your concernA full refund has been issued back to your accountWe hope that you have a wonderful day, and urge you to call us if you have any questions or concerns regarding your refund