Day Title Services

On August 5, I faxed some paperwork to you regarding the above referenced complaint Since we keep missing each other’s phone calls, I thought I’ · The first page sent that has Day Title Services, LC at the top and [redacted] **at the bottom is a title commitment · We assisted the buyers on the purchase of the property described on Schedule A of the title commitment The seller was [redacted] ( [redacted] ) who has filed the complaint with Revdex.com· The second page of the title commitment under Item shows a credit line deed of trust with [redacted] ( [redacted] ) from [redacted] in the amount of $325,which was secured by two properties, one of which was being purchased by the buyer we’re assisting The sales price of the one property the buyers were purchasing from [redacted] was $125, Since our job is to insure that the buyers are taking title free of all liens, we were unable to close since the [redacted] deed of trust was for $325,and there wouldn’t be enough sales proceeds to pay to [redacted] so that they would release their lien from our buyers’ property I sent you a chain of emails between my buyers’ lender ( [redacted] ) the buyers’ real estate agent [redacted] ), [redacted] at [redacted] , my processor, [redacted] ***, and [redacted] , the seller · Email from [redacted] at [redacted] on July states that [redacted] is willing to release their lien from the property we were insuring for our buyers so long as Day Title held the funds in escrow and did not disburse to [redacted] · E-mail from [redacted] on Monday, July @ 9:42am addressed to my processor [redacted] states: “***, I approve the proceeds to of this sale to be held in escrow until you receive approval from [redacted] to release the funds and wire them to my accountThanks.” · Email from [redacted] on July @ 9:53am is confirming that we can close the purchase for our buyers and hold seller proceeds in escrow· Email from [redacted] at [redacted] on July at 10:34am addressed to [redacted] and [redacted] instructs Day Title to hold the proceeds of the sale of [redacted] · Email from [redacted] at [redacted] at 5:16pm on July with [redacted] copied instructs Day Title to hold the proceeds of sale in escrow We closed the transaction with the buyers on July On Monday August at 2:40pm, [redacted] who handles disbursements for Day Title, emailed to [redacted] the payoff from [redacted] and revised 1st page of the HUD (Settlement Statement) showing $collected to pay the Clerk of Circuit Court to release the [redacted] lien from the property our buyers purchased on July · Email on Monday, August @ 4:02pm from [redacted] states: This is acceptable· I [redacted] our wire transfer information from August showing $115,wire request from our [redacted] escrow account to [redacted] I also [redacted] Outgoing Wire Notification dated August @ 10:18:am indicating $115,was sent to [redacted] Please let me know if there’s any further information that I can provide

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.What I feel Day Title is missing and is failing to see/reciprocate the lack of professional respect, professionalism, attention to timing and to the details Not taking my calls, leaving me on hold for over 35+ minutes and rudely hanging the phone up on me is the basis of my frustration and my claim which the general public should know about In my business, personal or professional, this is just not acceptable This type of behavior is breaks down trust, communication and shows a complete lack of respect from Day Title and their employeesWhat I would be looking for to resolve this complaint is a over-the-phone apology from the owner of Day Title, Not a voicemail or email In addition, a notation of sorts on the Revdex.com account of Day Title so general public can know about this event and make their own decisions about doing business with Day Title [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

On August 5, I faxed some paperwork to you regarding the above referenced complaint.   Since we keep missing each other’s phone calls, I thought I’d explain the paperwork.
rgb(34, 34, 34); font-size: 12.8000001907349px; font-family: arial, sans-serif;"> 
·         The first page sent that has Day Title Services, LC at the top and [redacted]. at the bottom is a title commitment. 
 
·         We assisted the buyers on the purchase of the property described on Schedule A of the title commitment.  The seller was [redacted]  ([redacted] ) who has filed the complaint with Revdex.com.
·         The second page of the title commitment under Item 7 shows a credit line deed of trust with [redacted] ([redacted])  from [redacted] in the amount of $325,000.00 which was secured by two properties, one of which was being purchased by the buyer we’re assisting.   The sales price of the one property the buyers were purchasing from [redacted] was $125,000.00.  Since our job is to insure that the buyers are taking title free of all liens, we were unable to close since the [redacted] deed of trust was for $325,000 and there wouldn’t be enough sales proceeds to pay to [redacted] so that they would release their lien from our buyers’ property.
 
I sent you  a chain of emails between my buyers’ lender ([redacted]) the buyers’ real estate agent [redacted]), [redacted] at [redacted], my processor, [redacted], and [redacted], the seller.  
·         Email from [redacted] at [redacted] on July 27 states that [redacted] is willing to release their lien from the property we were insuring for our buyers so long as Day Title held the funds in escrow and did not disburse to [redacted].
·         E-mail  from [redacted] on Monday, July 27 @ 9:42am addressed to my processor [redacted] states:  “[redacted], I approve the proceeds to of this sale to be held in escrow until you receive approval from [redacted] to release the funds and wire them to my account. Thanks.”
·         Email from [redacted] on July 27 @ 9:53am is confirming that we can close the purchase for our buyers and hold seller proceeds in escrow.
·         Email from [redacted] at [redacted] on July 27 at 10:34am addressed to [redacted] and [redacted] instructs Day Title to hold the proceeds of the sale of [redacted]
·         Email from [redacted] at [redacted] at 5:16pm on July 28 with [redacted] copied instructs Day Title to hold the proceeds of sale in escrow.  We closed the transaction with the buyers on July 28.
 
On Monday August 3 at 2:40pm, [redacted] who handles disbursements for Day Title, emailed to [redacted] the payoff from [redacted] and revised 1st page of the HUD (Settlement Statement) showing $41 collected to pay the Clerk of Circuit Court to release the [redacted] lien from the property our buyers purchased on July 28.
 
·         Email on Monday, August 3 @ 4:02pm from [redacted] states:  This is acceptable.
·          
I [redacted] our wire transfer information from August 3 showing $115,400.71 wire request from our [redacted] escrow account to [redacted]. 
 
I also [redacted] Outgoing Wire Notification dated August 4 @ 10:18:45 am indicating $115,400.72 was sent to [redacted].
 
Please let me know if there’s any further information that I can provide.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.What I feel Day Title is missing and is failing to see/reciprocate the lack of professional respect,  professionalism, attention to timing and to the details.  Not taking my calls, leaving me on hold for over 35+ minutes and rudely hanging the phone up on me is the basis of my frustration and my claim which the general public should know about.  In my business, personal or professional, this is just not acceptable.  This type of behavior is breaks down trust, communication and shows a complete lack of respect from Day Title and their employees. What I would be looking for to resolve this complaint is a over-the-phone apology from the owner of Day Title, Not a voicemail or email.  In addition, a notation of sorts on the Revdex.com account of Day Title so general public can know about this event and make their own decisions about doing business with Day Title.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What I feel Day Title is missing and is failing to see/reciprocate the lack of professional respect,  professionalism, attention to timing and to the details.  Not taking my calls, leaving me on hold for over 35+ minutes and rudely hanging the phone up on me is the basis of my frustration and my claim which the general public should know about.  In my business, personal or professional, this is just not acceptable.  This type of behavior is breaks down trust, communication and shows a complete lack of respect from Day Title and their employees. 
What I would be looking for to resolve this complaint is a over-the-phone apology from the owner of Day Title, Not a voicemail or email.  In addition, a notation of sorts on the Revdex.com account of Day Title so general public can know about this event and make their own decisions about doing business with Day Title.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Review: Day Title Services will not release Real estate sales proceeds to me and are holding the funds in escrow without authority. The employees and owners of this buess have mislead me several times on why they will not release these funds. The owner of the company has lied to me directly and hung the phone up on me.Desired Settlement: Release the funds in compliance with the law

Business

Response:

On August 5, I faxed some paperwork to you regarding the above referenced complaint. Since we keep missing each other’s phone calls, I thought I’d explain the paperwork. · The first page sent that has Day Title Services, LC at the top and [redacted]. at the bottom is a title commitment. · We assisted the buyers on the purchase of the property described on Schedule A of the title commitment. The seller was [redacted] ([redacted] ) who has filed the complaint with Revdex.com.· The second page of the title commitment under Item 7 shows a credit line deed of trust with [redacted] ([redacted]) from [redacted] in the amount of $325,000.00 which was secured by two properties, one of which was being purchased by the buyer we’re assisting. The sales price of the one property the buyers were purchasing from [redacted] was $125,000.00. Since our job is to insure that the buyers are taking title free of all liens, we were unable to close since the [redacted] deed of trust was for $325,000 and there wouldn’t be enough sales proceeds to pay to [redacted] so that they would release their lien from our buyers’ property. I sent you a chain of emails between my buyers’ lender ([redacted]) the buyers’ real estate agent [redacted]), [redacted] at [redacted], my processor, [redacted], and [redacted], the seller. · Email from [redacted] at [redacted] on July 27 states that [redacted] is willing to release their lien from the property we were insuring for our buyers so long as Day Title held the funds in escrow and did not disburse to [redacted].· E-mail from [redacted] on Monday, July 27 @ 9:42am addressed to my processor [redacted] states: “[redacted], I approve the proceeds to of this sale to be held in escrow until you receive approval from [redacted] to release the funds and wire them to my account. Thanks.”· Email from [redacted] on July 27 @ 9:53am is confirming that we can close the purchase for our buyers and hold seller proceeds in escrow.· Email from [redacted] at [redacted] on July 27 at 10:34am addressed to [redacted] and [redacted] instructs Day Title to hold the proceeds of the sale of [redacted]· Email from [redacted] at [redacted] at 5:16pm on July 28 with [redacted] copied instructs Day Title to hold the proceeds of sale in escrow. We closed the transaction with the buyers on July 28. On Monday August 3 at 2:40pm, [redacted] who handles disbursements for Day Title, emailed to [redacted] the payoff from [redacted] and revised 1st page of the HUD (Settlement Statement) showing $41 collected to pay the Clerk of Circuit Court to release the [redacted] lien from the property our buyers purchased on July 28. · Email on Monday, August 3 @ 4:02pm from [redacted] states: This is acceptable.· I [redacted] our wire transfer information from August 3 showing $115,400.71 wire request from our [redacted] escrow account to [redacted]. I also [redacted] Outgoing Wire Notification dated August 4 @ 10:18:45 am indicating $115,400.72 was sent to [redacted]. Please let me know if there’s any further information that I can provide.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.