Day Toyota

May 15, RE: Veronica [redacted] , # [redacted] Dear Ms***: This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in [redacted] Ms [redacted] purchased a Toyota Corolla from Day Toyota back in April, She returned a month later for various issues, including the complaint of a noise from the blower motor At that time, Day Toyota absorbed all cost of the repairs, including cleaning out an animal nest of some kind in the blower motor The total repairs during this visit were $Almost a year later to the day, Ms [redacted] returned to Day Toyota with another complaint of a noise in the fan (blower motor) Once again, our technician found nut shells in the blower motor area Since cleaning and removing animal debris fall within the parameters of general vehicle maintenance and it is not considered a warranty repair, we quoted the discounted price of $(including the diagnostics fee) to Ms [redacted] to repair her Corolla This repair was $160+ less than before because her vehicle did not require a new blower motor Sadly, she refused to pay anything to fix the problem and she told our service advisor to put her vehicle back together in its original stateShe left Day Toyota and we didn’t charge her a diagnostics fee for the visit Contrary to her comments, in no way is Day Toyota taking advantage of her “because (she) is a young female and (we) think she doesn’t know better ” In all honestly, small animals do build nests and hide inside the warmth of an engine compartment While it may appear coincidental that an animal has violated her Toyota more than once, these types of incidents occur more frequently than people realizeI’m sure you’ve seen the stories of such animal frolics on the evening news from time to time! That being said, I honestly believe that Day Toyota has gone above and beyond to satisfy Ms [redacted] So far, Day Toyota has spent in excess of $to repair these maintenance items, and in return, she had never returned to us for anything other than the initial “free” blower motor repairs and (1) free State inspection At some point, the customer needs to take some responsibility in performing general maintenance to their vehicleRemoving animal debris from an engine compartment is never going to be considered a warranty repair! We would never “make up that story about squirrels ” but for what it’s worth, we’d gladly complete the repairs to her Corolla for the $price she was originally quoted – if she chooses to do so Hopefully this response is satisfactory for your records Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-#### Respectfully, [redacted] General Manager Day Toyota-Scion [redacted] ** ***

October 8, RE: [redacted] , # [redacted] Dear Ms***: This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in [redacted] It is a given that Mr [redacted] had his Toyota Tacoma serviced at Day Toyota several times over the past few months His complaint begins on or about the middle of May wherein he diagnosed a check engine light that was on in his truck that he identified as a small emissions leak He arrived at Day Toyota a week later to allow us to perform our own diagnostics on his truck A “P0420” code was present, which indicted a faulty 2nd catalytic converter and a broken vacuum switching valve The parts were replaced, the truck was driven 10-miles, the check engine light remained off, and the truck was released back to Mr [redacted] The cost of these repairs totaled $Over a month later, the check engine light reappeared in his truck This time, the fault code was “P0442”, which indicated an evaporative emission control leak We quoted a price to replace the oxygen sensor and we did tell Mr [redacted] that the locking gas cap on his truck may be causing the “P0442” code to appear He approved the repair and we ordered the oxygen sensor We did not charge him for this diagnostics visit A few weeks later, Mr [redacted] returned to have the oxygen sensor replaced on his truck The cost for this repair totaled $ Approximately 2-months later, Mr [redacted] returned to Day Toyota asking to speak to the manager I looked up the recent repair history on his truck and I printed a copy to share with him during our discussion I then went out and spoke with Mr [redacted] and we reviewed the recent repair orders At this point, he told me that the check engine light had, once again, reappeared in his truck Mr [redacted] added that he wanted all of his money back for the recent repairs and he refused to pay us for any other diagnostics to address the codes I told Mr [redacted] that we would not reimburse him for the monies he had already paid us to repair his truck and I refused to “eat” another diagnostics fee due to the time that had passed since his last repair visit I reminded him that the repairs that were made to his truck were essential and relevant Upon hearing this, he became agitated and he left the dealership A few points to consider ..first, we were well aware that the gas cap could have been at the root of the second repair visit, but the oxygen sensor was also bad and it needed to be replaced Second, the check engine codes that appeared during his visits were NOT the same repair codes and one had nothing to do with the other Third, to accuse Day Toyota of “scamming their customers” is beyond commentAnd to suggest that we have “incompetent mechanics” borders on stupidity And last of all, I take exception to his comment that we lack integrity Mr [redacted] took these facts and twisted them into a story of disbelief The repairs that he paid for were warranted and necessary We knew that the gas cap was the last piece to solving the repair puzzle and so did he He didn’t need [redacted] to tell him this – we told him during his last repair visit at Day! Hopefully this response is satisfactory for your records Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-#### Respectfully, Joe N [redacted] Service Director Day Toyota-Scion Clairton BlvdPittsburgh, PA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is evident that MrD [redacted] does not understand our complaint as he only talks about paying $2,back to PNCI will try and make it clear for him:We were never informed that Day offers two warranties, Toyota and a third partySince our last cars were Toyotas and we were sold only Toyota warranties we expected we were buying a Toyota warrantyWhen offered the warranty we specifically told John we did not want to finance the warranty and would pay $2,cash for the warrantyDay Toyota went behind our backs without telling us they put the warranty in the finance package and said our $2,was a down payment on the carVery unprofessional/unethical, plain and simple, there were no misunderstandings, everything on our part was very clearwhen we discovered they sold us a third party warranty we called and wanted it cancelled and wanted a Toyota WarrantyWe were told they would refund us the &2,and the Toyota warranty would cost a little moreDay sold us a third party warranty for years/100,miles with a $deductibleI called [redacted] and they quoted me the Premium Toyota warranty, years/100,miles, zero deductible for $1,plus taxWhen we went back to Day they wanted $2,for the Toyoa warranty, not telling us what was in itThis is the con partI paid $2,cash for the warranty from my credit card and we expected to get $2,back to pay our credit cardHowever since Day stuck the warranty into the finance package they paid PNC the $2,and we will not see any of that money for over 1/years when the loan is paid downHopefully Day can see all of the improper things they did to us and I will never accept their excuse of a misunderstanding Regards, [redacted] [redacted]

November 23, This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in Pleasant Hills, PAI have read the entire complaint file by Mr [redacted] At face value, it does appear that Mr [redacted] has a valid point about receiving a pro-rated exchange for the defective [redacted] tires that he purchased; however, for such a claim to be processed by the tire manufacturer, Mr [redacted] needed to supply a clear and concise record that his tires were rotated as recommended by the manufacturer Because he chose to rotate the tires himself, there wasn’t a clear and valid record that the rotations actually occurred, and therefore, his claim with [redacted] was deniedNonetheless, we called Mr [redacted] and discussed this matter with him in great detail At the conclusion of our discussions, we decided to make a gesture of goodwill towards Mr [redacted] and we offered to split the cost of replacing the new tires with him – he accepted our proposal To my knowledge, this gesture more than satisfied his protest with [redacted] and with Day ToyotaHopefully this response is satisfactory for your records Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-#### Respectfully, Joe N [redacted] Service Director Day Toyota-Scion Clairton BlvdPittsburgh, PA

Day Toyota's reply is riddled with lies and/or inaccuraciesI can only assume Joe N [redacted] is the manager I talked to on my final visit to Day Toyota because the only thing he got right was that he successfully managed to agitate me that dayJoe N [redacted] didn't know I existed until that final visit so he is either twisting the information given to him or he simply doesn't know what really transpiredWhen I first came to Day Toyota with the small emissions leak, the manager was a blond haired kid of average height (not a shorter older gentleman like Joe N [redacted] , and we discussed the gas cap on the first visitI told him that the first thing I did after getting the free report from [redacted] Auto Parts (you can get these reports for free everywhere, you don't need to have Day Toyota scam you for $each time) was replace the gas cap with a generic one, but the light never went away and the problem remainedSo they "ran some tests" and showed it could be three thingsOne of which was the gas cap but since I had already tried a replacement he talked me into replacing the other two things firstFact is they knew then that the generic gas cap I bought was just as bad or worse than the original but seized the opportunityThis is where the scamming begins, and it was quickly followed up by incompetent mechanicsI returned to them to have the work performed after they got the parts they needed, and waited for them to call me at a nearby restaurant where I waited for hours but of course they never did so I walked a mile back to the place and found out that their incompetent mechanics ordered the wrong size partIt's the dealership, all they do is work on Toyota, and they got it wrongThat's called: incompetency and it's stupid to suggest otherwise (trust me all they want is your "monies", they have no integrity)So I got a rental car for a few days which was nice of them to do, and I returned when the truck was readymiles or so after getting it back the light came back again, of course, because the gas cap was still defectiveThis time it was the same blond haired kid and he made no mention of the gas cap and he managed to get me on the hook for the oxygen sensorWhen the light came back on again I returned to Day Toyota to get a reprint of all of the work that was done, the blond haired kid was gone and there is some kid with [redacted] running things nowTrust me, if they gave me their names I would use them but nobody introduces themselves or shakes your hand thereIn fact, if you are a loyal customer of 13+ years there is a good chance you will be called "stupid" by Day ToyotaWhich is true if you go there to begin with let alone stay loyal as long as I have, but I digressSo he got me the paper work, I went through the whole company thing that I explained in my first complaintToyota passed it off to Day Toyota and of course Joe N [redacted] could not be bothered with me so after giving him days I went there, talked to [redacted] and then finally The Wizard of Day Toyota himself: Joe N [redacted] who still to this day appears quite content to hide his pettiness behind smoke and curtains instead of finding the courage to do the right thingAnd yes somebody shouted out something about a gas cap as I was leaving to try and further irritate me, but that technically was my 6th trip there for the small emissions leak and not the second time like Joe N [redacted] said it wasIf it was for the second time they failed to fix it why did they replace the oxygen sensor and not the gas cap if they knew? I almost forgot that the [redacted] made an effort to walk up to me as I was walking to my truck to get the heck out of there for the final time, I can only assume that he intended to provoke me somehow but then thought better of itGood riddance to that place! And you know what, if I don't get my money at least maybe some good can come out of all of this and their business can be made better so hard working, loyal,blue collar folks won't be scammed by Day Toyota in the future! Hopefully they won't blow all the money they stole from me on more of those horribly boring local commercialsThank you [redacted] and the Revdex.com for being there! [redacted]

I have reviewed the response made by the business in reference to complaint ID 10621309, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to the letter, in April I returned the car back to the dealer because they sold us the car with bad rotors and brakes and wanted to charge me almost $for repairs before I made my first payment, so I told them to take the car back cause I didn't want it after arguing with the manager he repaired themAs for me not taking my car there for any other work is because the way they treated me because they wanted me to absorb the cost for the repairs after buying a car $16,and wanted me to pay $I am college student putting myself through college and can't afford the prices that dealers charge for services that's the reason I bought a more expensive car with the extended warranty not to have these problems they need to honor their warranty they sellI am getting a second opinion on the squirrel issue and I will get proof that it is a fabricated story, again I am not looking for anything free just what I paid for

December 26, Dear Ms***: This reply is in response to the additional concerns filed with your office by [redacted] against Day Toyota in Pleasant Hills, PAUpon further review, Mr [redacted] is correct! Day Toyota erred by sending his cancellation refunds to the wrong lender Apparently, our initial research was incorrect and I can only apologize for our blunder When our office staff returns to work after the Holiday weekend, we will issue a check to Mr [redacted] for the appropriate refund and we will chase [redacted] for a refund of the monies that we inadvertently sent to them Again, I truly apologize for our mistake and I hope this response is satisfactory for your records Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-#### Respectfully, Guy L [redacted] General Manager Day Toyota-Scion Clairton BlvdPittsburgh, PA

This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in [redacted] Ms [redacted] purchased a pre-owned vehicle from Day Toyota several months ago Her vehicle was financed through [redacted] *** At the time of purchase, Ms [redacted] qualified for an auto-draft feature with *** which would allow *** to withdraw her car payments automatically from her checking account each month The only thing *** needed from Ms [redacted] was the routing number and the checking account number to activate this feature Unfortunately, she failed to provide *** with this information and the auto-draft feature was never activatedThis past Monday, Ms [redacted] called Day Toyota and spoke to [redacted] , one of our Managers She told [redacted] that she was getting collection calls from ***, so *** called [redacted] to find out why [redacted] then called [redacted] and spoke with ***, a customer service representative [redacted] told *** that all Ms [redacted] had to do was call them and provide them with the items they needed to activate auto-draft and everything would be OK; however, ***’s records show that each time *** tried to call Ms [redacted] , she never provided them with her account number and the routing numberAfter *** shared this information with Ms [redacted] , she asked [redacted] to have *** call her because she gets put on-hold far too long when she calls themAs she requested, [redacted] once again, called [redacted] and [redacted] promised to call Ms [redacted] right away [redacted] later confirmed with [redacted] that they did call her twice and Ms [redacted] huon them both timesJust yesterday, Ms [redacted] called *** again and complained that *** never called her [redacted] put her on-hold and called [redacted] at *** to verify [redacted] said that their records show that they called her twice as she requested and she huon them twice*** then put [redacted] on-hold in an attempt to connect him with Ms [redacted] on a 3-way call; however, whenever *** told Ms [redacted] about this solution, she got very agitated with [redacted] and huon him before [redacted] could activate the 3-way call The solution to Ms [redacted] ’s problem is very simple she owes *** monies for the outstanding monthly payments that she’s missed since she finalized her purchase All she needs to do is call [redacted] and either sa payment plan or sthe auto-draft feature In either case, her problem truly is with [redacted] and not with Day Toyota! Hopefully this response is satisfactory for your records Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-#### Respectfully, [redacted] General Manager Day Toyota-Scion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Mrs [redacted] :I would like to make three points and a comment in why I do not accept the business response:First of all my wife and I did not talk to Mr P [redacted] about the Warranty, it was MrM***Since Day sells two warranties it should have been explained to us about each but neither name was mentioned and since I was buying a Toyota, and the last two Toyota's I bought they only sold Toyota warranties, we assumed it was a Toyota warrantyIt was never explained that they were selling us a Fidelity warranty, and my wife and I will swear to that factSomeone at Day is not telling the truth- I call this UnprofessionalWe agreed upon a price for the warranty and told MrM [redacted] we would pay cash for the warranty and did not want to have it in the loan amountDay Toyota went against our wishes, and going behind our backs and put it in the loan amountI call this very unethicalIf Day would have payed for the warranty and not put it into the loan agreement upon cancelling the warranty we would have received out $2,back for us to use or investsince it was paid to the loan company it will be taken off the principle amount and the loan which will be paid off in a little over 1/years and we will not see our money till then.Comment: When we found out we had a fidelity warranyy I called [redacted] to see what a toyota year/100,mile zero deductible warranty would costHe said the best warranty, the Platinum would be $1,plus taxwhen we cancelled the Fidelity warranty MrP [redacted] stated the the Toyota warranty would be $2,I offered him $1,for it and he said he couldn't sell it for that amountI went to [redacted] and bought it for that amountA case where MrP [redacted] tried to con us out of $I put this in the Unprofessional/unethical column Regards, [redacted] [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not fully resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been conducting my own road testing on the Prius, but lack the warm/hot weather conditions to perform testing to replicate conditions when hybrid warning light illuminated in the past. The car is currently can be driven, but is sluggish on steep climbs. This complaint can be closed, but may not be totally resolved
Regards,
*** ***

December 7, Dear Ms***: This reply is in response to the complaint filed with your office by *** *** against Day Toyota in Pleasant Hills, PAI have read the entire complaint file by Mr***. Mr*** has a motor vehicle financed through *** *** *** that was
purchased from Day Toyota. Very recently, Mr*** canceled a gap insurance policy on this vehicle and the cancellation (refund) amount was $452.44. Because his vehicle is still financed through *** *** ***, we sent the $refund to *** *** *** and it was applied to the principal balance of his loan. In essence, the refund was issued as he requested but the proceeds were applied to his open loan with his lender. Hopefully this response is satisfactory for your records. Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-####… Respectfully, Guy L*** General Manager Day Toyota-Scion Clairton BlvdPittsburgh, PA

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did not try to do any kind of 3-way message with me not did [redacted] speak with a [redacted] while I was on the phone. He called on a separate phone because he wasn't sure how to do a conference call with me on the line and he spoke to a woman. I have already done my part with [redacted]. My issue is the fact my information is now showing I've have late payments when [redacted] was the one to assure my my payments would be deducted automatically from that day forward. I had to be the one to set this up and also pay a 3.00 fee for have my payment taken out with an online payment when it should have been completed the day I left when they wasted my time with refinancing after their (ex)employees mess up with my title. 
Regards,[redacted]

November 5, 2015 This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in Pleasant Hills, PA. I have read Ms. [redacted]’s complaint in its entirety.  Most recently, her vehicle was serviced at [redacted] Toyota, not at Day Toyota, and based...

upon the facts I’ve collected from [redacted], they did not or could not find a problem after 2-days of testing.  While her vehicle did set codes again, their assumption is that there’s an air pocket in the inverter which is causing the problem.  I also understand the Ms. [redacted] paid her bill and [redacted] has not heard anything from her since she picked-up her vehicle. As you know, it’s almost impossible to repair most drivability issues with a vehicle unless a technician can duplicate the complaint raised by the customer.  It seems as though many attempts were made to repair her vehicle by several shops, but the technicians were unable to duplicate the problem.  If the problem reoccurs, and she trusts Day Toyota to assist, we would be glad to help Ms. [redacted] via any of the technical support that’s available to us.  Hopefully this response is satisfactory for your records.  Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-####… Respectfully, Joe N[redacted] Service Director Day Toyota-Scion 1140 Clairton Blvd. Pittsburgh, PA  15236

October 8, 2015      RE:  [redacted], #[redacted] Dear Ms. [redacted]: This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in [redacted] It is a given that Mr. [redacted] had his 2003 Toyota Tacoma serviced at Day Toyota...

several times over the past few months.  His complaint begins on or about the middle of May wherein he diagnosed a check engine light that was on in his truck that he identified as a small emissions leak.  He arrived at Day Toyota a week later to allow us to perform our own diagnostics on his truck.  A “P0420” code was present, which indicted a faulty 2nd catalytic converter and a broken vacuum switching valve.  The parts were replaced, the truck was driven 10-miles, the check engine light remained off, and the truck was released back to Mr. [redacted].  The cost of these repairs totaled $920.77. Over a month later, the check engine light reappeared in his truck.  This time, the fault code was “P0442”, which indicated an evaporative emission control leak.  We quoted a price to replace the oxygen sensor and we did tell Mr. [redacted] that the locking gas cap on his truck may be causing the “P0442” code to appear.  He approved the repair and we ordered the oxygen sensor.  We did not charge him for this diagnostics visit.  A few weeks later, Mr. [redacted] returned to have the oxygen sensor replaced on his truck.  The cost for this repair totaled $305.71.   Approximately 2-months later, Mr. [redacted] returned to Day Toyota asking to speak to the manager.  I looked up the recent repair history on his truck and I printed a copy to share with him during our discussion.  I then went out and spoke with Mr[redacted] and we reviewed the recent repair orders.  At this point, he told me that the check engine light had, once again, reappeared in his truck.  Mr. [redacted] added that he wanted all of his money back for the recent repairs and he refused to pay us for any other diagnostics to address the codes.  I told Mr. [redacted] that we would not reimburse him for the monies he had already paid us to repair his truck and I refused to “eat” another diagnostics fee due to the time that had passed since his last repair visit.  I reminded him that the repairs that were made to his truck were essential and relevant.  Upon hearing this, he became agitated and he left the dealership.    A few points to consider…..first, we were well aware that the gas cap could have been at the root of the second repair visit, but the oxygen sensor was also bad and it needed to be replaced.  Second, the check engine codes that appeared during his 2 visits were NOT the same repair codes and one had nothing to do with the other.  Third, to accuse Day Toyota of “scamming their customers” is beyond comment. And to suggest that we have “incompetent mechanics” borders on stupidity.  And last of all, I take exception to his comment that we lack integrity.  Mr. [redacted] took these facts and twisted them into a story of disbelief.  The repairs that he paid for were warranted and necessary.  We knew that the gas cap was the last piece to solving the repair puzzle and so did he.  He didn’t need [redacted] to tell him this – we told him during his last repair visit at Day!  Hopefully this response is satisfactory for your records.  Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-####… Respectfully, Joe N[redacted] Service Director Day Toyota-Scion 1140 Clairton Blvd. Pittsburgh, PA  15236

August 15, 2017Ms. [redacted]Revdex.com of Western PA400 Holiday Drive – Su. 220Pittsburgh, PA  15220     RE:  [redacted], #[redacted] Dear Ms. [redacted]:This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in Pleasant...

Hills, PA.Mr. [redacted] purchased a new Toyota SUV from Day Toyota in July, 2017.  While completing the paperwork with our Business Manager, John P[redacted], Mr. [redacted] did inquire about the availability of an extended service contract for his vehicle.  Although we do offer extended service contracts from both Toyota and Fidelity Warranty Services, we recommend the coverage and the protection offered by Fidelity.  I mention this fact because, after talking with Mr. P[redacted], at no time during the conversation John enjoyed with Mr. [redacted] did the brand of the warranty ever surface.Once the price of the warranty was discussed and agreed upon, Mr. [redacted] wanted to pay for the warranty above and beyond the vehicle purchase price.  Because the auto loan Mr. [redacted] signed is based upon simple interest, the interest he pays is only calculated on the outstanding loan balance; therefore, because he paid for the cost of the warranty upfront, those monies will not accumulate any interest charges over the term of the loan.   Several days after the purchase, Mr. [redacted] called Mr. P[redacted] to cancel his Fidelity warranty.  As you know, if a warranty is financed with a loan, the proceeds from the cancellation will have to go to the bank and must be applied towards the outstanding balance on his auto loan.  Please remember that because this is a simple interest loan, the outstanding balance will be reduced by the refund amount and that portion will never accumulate any future interest charges.  More so, there was never an intent to mislead Mr. [redacted] or conduct business with him in an “unprofessional/unethical” manner.  We provided a warranty product that we thought would perform in the best interests of Mr. [redacted].  If he genuinely preferred a Toyota warranty at the time of purchase, he never made that preference abundantly clear to Mr. P[redacted].  Nonetheless, we did cancel the Fidelity warranty as he requested and the proceeds were sent to the bank and they will be applied directly to the principle balance of his auto loan.Hopefully this response is satisfactory for your records.  Should this matter require any further conversation, however, I can be reached throughout the day at [redacted]…Respectfully,Adam D[redacted]General ManagerDay Toyota-Scion[redacted]
[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in [redacted] Ms. [redacted] purchased a pre-owned vehicle from Day Toyota several months ago.  Her vehicle was financed through [redacted]. ...

At the time of purchase, Ms. [redacted] qualified for an auto-draft feature with [redacted] which would allow [redacted] to withdraw her car payments automatically from her checking account each month.  The only thing [redacted] needed from Ms. [redacted] was the routing number and the checking account number to activate this feature.  Unfortunately, she failed to provide [redacted] with this information and the auto-draft feature was never activated. This past Monday, Ms. [redacted] called Day Toyota and spoke to [redacted], one of our Managers.  She told [redacted] that she was getting collection calls from [redacted], so [redacted] called [redacted] to find out why.  [redacted] then called [redacted] and spoke with [redacted], a customer service representative.  [redacted] told [redacted] that all Ms. [redacted] had to do was call them and provide them with the items they needed to activate auto-draft and everything would be OK; however, [redacted]’s records show that each time [redacted] tried to call Ms. [redacted], she never provided them with her account number and the routing number. After [redacted] shared this information with Ms. [redacted], she asked [redacted] to have [redacted] call her because she gets put on-hold far too long when she calls them. As she requested, [redacted] once again, called [redacted] and [redacted] promised to call Ms. [redacted] right away.  [redacted] later confirmed with [redacted] that they did call her twice and Ms. [redacted] hung-up on them both times. Just yesterday, Ms. [redacted] called [redacted] again and complained that [redacted] never called her.  [redacted] put her on-hold and called [redacted] at [redacted] to verify.  [redacted] said that their records show that they called her twice as she requested and she hung-up on them twice. [redacted] then put [redacted] on-hold in an attempt to connect him with Ms. [redacted] on a 3-way call; however, whenever [redacted] told Ms. [redacted] about this solution, she got very agitated with [redacted] and hung-up on him before [redacted] could activate the 3-way call.  The solution to Ms. [redacted]’s problem is very simple…she owes [redacted] monies for the outstanding monthly payments that she’s missed since she finalized her purchase.  All she needs to do is call [redacted] and either set-up a payment plan or set-up the auto-draft feature.  In either case, her problem truly is with [redacted] and not with Day Toyota! Hopefully this response is satisfactory for your records.  Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-####… Respectfully, [redacted] General Manager Day Toyota-Scion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's a shame I don't understand why they would send a check to [redacted] when they are not the current lien holder when day toyota said they would send the check to the current lien holder which would be [redacted] federal credit union after they lied and said that it would come directly to my home address it makes no sense to me that I have to pay my auto loan on time every month or get penalized but when they have money for me they can just hang on to it for a whole month until I file a complaint here with Revdex.com now they supposedly sent it out but still it's to the wrong people
Regards,
[redacted]

May 15, 2015      RE:  Veronica [redacted], #[redacted]  Dear Ms. [redacted]: This reply is in response to the complaint filed with your office by [redacted] against Day Toyota in [redacted] Ms. [redacted] purchased a 2011 Toyota Corolla from Day Toyota back in April,...

2014.  She returned a month later for various issues, including the complaint of a noise from the blower motor.  At that time, Day Toyota absorbed all cost of the repairs, including cleaning out an animal nest of some kind in the blower motor.  The total repairs during this visit were $305.97. Almost a year later to the day, Ms. [redacted] returned to Day Toyota with another complaint of a noise in the fan (blower motor).  Once again, our technician found nut shells in the blower motor area.  Since cleaning and removing animal debris fall within the parameters of general vehicle maintenance and it is not considered a warranty repair, we quoted the discounted price of $140 (including the diagnostics fee) to Ms. [redacted] to repair her Corolla.  This repair was $160+ less than before because her vehicle did not require a new blower motor.  Sadly, she refused to pay anything to fix the problem and she told our service advisor to put her vehicle back together in its original state. She left Day Toyota and we didn’t charge her a diagnostics fee for the visit.  Contrary to her comments, in no way is Day Toyota taking advantage of her “because (she) is a young female and (we) think she doesn’t know better…”  In all honestly, small animals do build nests and hide inside the warmth of an engine compartment.  While it may appear coincidental that an animal has violated her Toyota more than once, these types of incidents occur more frequently than people realize. I’m sure you’ve seen the stories of such animal frolics on the evening news from time to time!  That being said, I honestly believe that Day Toyota has gone above and beyond to satisfy Ms. [redacted].  So far, Day Toyota has spent in excess of $400 to repair these maintenance items, and in return, she had never returned to us for anything other than the initial “free” blower motor repairs and (1) free State inspection.  At some point, the customer needs to take some responsibility in performing general maintenance to their vehicle. Removing animal debris from an engine compartment is never going to be considered a warranty repair!  We would never “make up that story about squirrels…” but for what it’s worth, we’d gladly complete the repairs to her Corolla for the $140 price she was originally quoted – if she chooses to do so.  Hopefully this response is satisfactory for your records.  Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-####… Respectfully, [redacted] General Manager Day Toyota-Scion [redacted]  [redacted]