Day West Liberty Subaru

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reject the following info as it is misrepresented in mr [redacted] 's note1) he was included on initial correspondence to day subaru 10/Never responded2) after many many unanswered emails to his staff, I filed this complaint3) I received an email from mr [redacted] 12/promising refund (not received) and claiming he "had just heard" about this situation4) I received a voicemail from him 1/5) I replied to his email 1/(had been away prior) refuting some of his information, explaining again all of the unanswered emails and promises & requesting the promised refund.6) he responded via email that check would be sentI was NEVER unreachableHe & his team failed to address issues since October & only when I filed this Revdex.com complaint did he reach out to me Regards, [redacted]

This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in [redacted] I have read the complaint filed by Mr [redacted] and I sincerely apologize to Mr [redacted] for our failure to process his refund cancellation in a timely fashion The Finance Manager who most recently occupied that office (and who was singularly responsible for processing such refunds) was negligent in that capacity and has since been replacedIt is my understanding that our Office Manager, [redacted] reached out to Mr [redacted] upon receiving this complaint and initialized the proper refund, just as he had requested It is also my understanding that the refund check was given to Mr [redacted] and he was satisfied with the final resultI would hope that this explanation is suitable for your records Should you need any further information or clarification, however, I can be reached throughout the day at ###-###-####Respectfully, [redacted] General Manager Day Subaru [redacted] ** ***

This reply is in response to the complaint filed with your office by *** *** against Day Subaru in *** ** I have read the complaint filed by Ms*** and I sincerely apologize to Ms*** for our failure to process her refund cancellations in a timely
fashion. The Finance Manager who most recently occupied that office (and who was singularly responsible for processing such refunds) was negligent in that capacity and has since been replaced I do apologize for the delay in responding, however, as it has taken me some extra time to track down Laura to discuss her noted concerns. I was finally able to reach her earlier today and this is what we mutually agreed to do……she is OK with receiving the amounts that were originally forwarded to her from the products that she cancelled. After discussing the repairs that were made to her vehicle by *** Tire, I have also agreed to reimburse her $for the repairs that she experienced after the purchase. That check will be issued to her later today and it will be mailed to her ASAP I would hope that this explanation is suitable for your records. Should you need any further information or clarification, however, I can be reached throughout the day at ###-###-#### Respectfully, *** *** General Manager Day Subaru *** *** *** *** *** ** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I reject the following info as it is misrepresented in mr [redacted]'s note. 1) he was included on initial correspondence to day subaru 10/17... Never responded. 2) after many many unanswered emails to his staff, I filed this complaint3) I received an email from mr [redacted] 12/23 promising refund (not received) and claiming he "had just heard" about this situation4) I received a voicemail from him 1/5. 5) I replied to his email 1/5 (had been away prior) refuting some of his information, explaining again all of the unanswered emails and promises & requesting the promised refund.6) he responded via email that check would be sent. I was NEVER unreachable. He & his team failed to address issues since October & only when I filed this Revdex.com complaint did he reach out to me. 
Regards,
[redacted]

This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in [redacted] I have read the complaint filed by Mr. [redacted] and I sincerely apologize to Mr. [redacted] for our failure to process his refund cancellation in a timely fashion.  The...

Finance Manager who most recently occupied that office (and who was singularly responsible for processing such refunds) was negligent in that capacity and has since been replaced. It is my understanding that our Office Manager, [redacted] reached out to Mr. [redacted] upon receiving this complaint and initialized the proper refund, just as he had requested.  It is also my understanding that the refund check was given to Mr. [redacted] and he was satisfied with the final result. I would hope that this explanation is suitable for your records.  Should you need any further information or clarification, however, I can be reached throughout the day at ###-###-####. Respectfully, [redacted] General Manager Day Subaru [redacted]
[redacted]  [redacted]

Review: I have not received a rebate from an unused balance of a warranty from a 2010 Forester. I call the finance dept. always get the answering machine. I leave messages to call me back. I never get a call back.Desired Settlement: I just want the remaining balance of the warranty, which was discontinued on 12/31/13.

Business

Response:

This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in [redacted] I have read the complaint filed by Mr. [redacted] and I sincerely apologize to Mr. [redacted] for our failure to process his refund cancellation in a timely fashion. The Finance Manager who most recently occupied that office (and who was singularly responsible for processing such refunds) was negligent in that capacity and has since been replaced. It is my understanding that our Office Manager, [redacted] reached out to Mr. [redacted] upon receiving this complaint and initialized the proper refund, just as he had requested. It is also my understanding that the refund check was given to Mr. [redacted] and he was satisfied with the final result. I would hope that this explanation is suitable for your records. Should you need any further information or clarification, however, I can be reached throughout the day at ###-###-####. Respectfully, [redacted] General Manager Day Subaru [redacted]

Review: I took my car to Day West Liberty Subaru on the 20th of November for service. After not sending the shuttle to get me for pick up as was promised, I came back to pick up my car at the end of the day. While driving away I noticed that my hood was unlatched and I latched it so that it would not impede driving or cause physical or mechanical harm to myself or my vehicle. Upon further inspection, I found that a flashlight was left under the hood as well. I can only guess what maintenance was finished or unfinished that day on my vehicle.

I called the service department on the next business day and was told I would receive a call back about the issues but did not. I then called two additional times to speak with the same sales adviser, Dave, that I spoke with the day of and for my attempts at resolution afterward. He continued to promise that I would receive a call back from the manager yet it has been almost two weeks and I just now am hearing back. Keith, the service manager would like me to bring the vehicle back to be checked again but I do not have faith in their service department. They have agreed to reimburse me to have the vehicle checked elsewhere but this is likely to produce no follow through on their part.Desired Settlement: I would like a refund of the cost to have extremely questionable and dangerous service done to my car. I also now have to take my vehicle to a reputable mechanic to at least make sure nothing else was damaged at Day West Liberty Subaru.

Business

Response:

December 10, 2015 This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in Dormont, PA. I have read the complaint in its entirety. Mr. [redacted] did have his vehicle serviced at Day Subaru in late November. The Service Manager who was there during his visit resigned from his position and apparently, some of the normal customer follow-up procedures temporarily fell through the cracks. Upon receiving this complaint, we called Mr. [redacted] and asked him to drop off his vehicle on December 9th so we could inspect his vehicle. We also provided him with a free loaner vehicle to drive during the service visit. We asked our very best Subaru technician to inspect his vehicle and he verified that the previous work had been completed correctly. During the inspection, he also found a bulb that was burned out and he replaced it for Mr. [redacted] at no cost. I asked our Office Manager to issue a refund check to Mr. [redacted] for $215.92 from his previous visit and I will provide the check to Mr. [redacted] whenever he returns to swap vehicles. While it is our ultimate goal to satisfy every customer 100% of the time, we obviously fell short in this case and I do apologize for any shortcomings. I would hope that this explanation is suitable for your records. Should this matter require any further discussions, however, I can be reached throughout the day at ###-###-####. Respectfully, Dan [redacted] Service Director Day Subaru 2310 West Liberty Avenue Pittsburgh, PA 15226

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: 1) promised 100% refund on after market plans that were not as promised. Only received partial payment (have all emails with correspondence) 2) on same used vehicle as above, claimed to pass the Subaru preown assessment, found to need both new brake & rotors (detailed description from service shop that made repairs as to what they saw) after only 8000 miles. Many emails back/forth to day west liberty with promises to look into payment for my brake repairs since the car clearly did not meet the subaru requirements for prreown. Not answering email correspondence over the last several weeks nor did they call me back when promised. Receipts were sent as requested by them- no follow up. Received a call to ask more info- no follow up. Many emails sent- no follow up. From the very first service appointment - they failed to perform requested services.Desired Settlement: Full refund of after market purchase as requested since it did not meet promised expectations ( only partial refund given, full refund promised) Full refund of brake/rotor purchase since they sold me a vehicle that clearly had bad brakes/rotors since had to replace both after only 8k miles. Even their service manager could not believe that brake pads/rotors bad after such short period of time.

Business

Response:

This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in [redacted]. I have read the complaint filed by Ms. [redacted] and I sincerely apologize to Ms. [redacted] for our failure to process her refund cancellations in a timely fashion. The Finance Manager who most recently occupied that office (and who was singularly responsible for processing such refunds) was negligent in that capacity and has since been replaced. I do apologize for the delay in responding, however, as it has taken me some extra time to track down Laura to discuss her noted concerns. I was finally able to reach her earlier today and this is what we mutually agreed to do……she is OK with receiving the amounts that were originally forwarded to her from the products that she cancelled. After discussing the repairs that were made to her vehicle by [redacted] Tire, I have also agreed to reimburse her $620.54 for the repairs that she experienced after the purchase. That check will be issued to her later today and it will be mailed to her ASAP. I would hope that this explanation is suitable for your records. Should you need any further information or clarification, however, I can be reached throughout the day at ###-###-####. Respectfully, [redacted] General Manager Day Subaru [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I reject the following info as it is misrepresented in mr [redacted]'s note. 1) he was included on initial correspondence to day subaru 10/17... Never responded. 2) after many many unanswered emails to his staff, I filed this complaint3) I received an email from mr [redacted] 12/23 promising refund (not received) and claiming he "had just heard" about this situation4) I received a voicemail from him 1/5. 5) I replied to his email 1/5 (had been away prior) refuting some of his information, explaining again all of the unanswered emails and promises & requesting the promised refund.6) he responded via email that check would be sent. I was NEVER unreachable. He & his team failed to address issues since October & only when I filed this Revdex.com complaint did he reach out to me.

Regards,