Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have never cheated on a game a day in my lifeThe fact that they refuse to show any evidence to the contrary in itself us prof that they don't have anyGive me my money back and this can end...no other way Regards, [redacted]
Unfortunately the tech support department would not have access to logs giving us complete details of your system and all issues you encounterWe only have what you provide usAnd we only know you are having a problem when you contact us to let us knowWe would not be able to grant you more than the weeks of time that has already been grantedAlso even though there was a problem affecting some bit users it was not across the boardTroubleshooting still has to be done to find the exact problem a user is having And we can only help you do as much troubleshooting as you are willing to doBut on this issue you declined the very first step which does not give us any optionsI am sorry you encountered a problem, and we have already granted the time from when you contacted us to when you switched to a bit OSBut we would not be able to grant time from before you contacted support
If upon your original request for refund, you were simply directed to Steam support to get it, that would not have been a complete answer, I'm afraid The fact of the matter is that you made the purchase through Steam, and they have a strict no-refund policy As you did not make the purchase directly from us, there is no transaction to refund As for the forums, I was able to log in there with your account without issue Do you have the correct link? https://forums.station.sony.com/landmark/index.php
Unfortunately releasing specifics on detection, no matter how minor it may seem, can be used to avoid further detection in the futureTherefor as a policy those details are never released as it would compromise our ability to police this activity
The offer was through Midnight Sunday night, so once it was Monday, that offer was expired I believe they actually left the refund option available until mid-morning Monday morning, to catch any stragglers It sounds like you didn't see the next Tweet a couple hours later that said "we've asked Valve to allow self-refunds this weekendThey are awesome to work withWe'll let you know more as we do." If you didn't see any of it until Monday, then I apologize that you missed it altogether Please bear in mind that this refund offer was temporary and a special case that was worked out with Steam As I'm sure you're aware, Steam's refund policy that you agree to when you purchase from them is no refunds (as is ours and most of the software industry)
QFormat="true" Name="Normal"/> / [redacted] Style Definitions */ I apologize that you made the purchase and ended up disappointment, but it was ill-advised to do that going in knowing the system requirements Minimum System Requirement are posted for a reason, and that is to set a benchmark for what hardware you would need to have to be able to expect to play the game and for us to provide support for I'm unfamiliar with exactly what forum post you are referring to You can provide a link if you like It is most likely that someone said that we would not specifically prevent you from entering the game below minimum specifications, but that does not mean to ignore them It means that some machines might work, but no guarantees What you should have done was contact our Customer Service department before your purchase to ask if you could reasonably expect to play on your machine We would have said not to buy it, as your computer is far below minimum specifications It was not made with gaming in mind at all.With regards to a refund, we offered a refund opening weekend for a very limited time only, due to a controversy involving a game mechanic This was for people who purchased the game on the first day who were upset about a specific decision the developers had made We were able to work with Steam to get them to offer refunds for that first weekend As they are a completely different company with whom the purchases were made, the refunds would have to come from them As that time has now passed, purchasers are now bound by the regular Steam refund policy, which is no refunds It should be noted that SOE, as with most software companies, also has the same no refund policies Furthermore, it seems you are mistaken about what the payment was for The game will be free to play once it is actually released It is currently offered as part of the Early Access Program on Steam It is clearly stated that you are paying for access to the game at this stage of development to help test and participate in the development of the game.Steam Refund Policy hereYou can find out more about H1ZEarly Access and the concept behind early access in helping to build the game here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Removing one of the core benefits of a subscription, and "updating subscribers via social media" does not cut itPeople who are not actively playing would not be checking social media, and mass mailings generally go straight into Spam e-mail foldersI would wager that the vast majority of people who ARE actively playing still do not see your social media postings eitherIt's a nice thoughtfor the 5% of people who actively look at commercial postings on social media websites.Any way you try to spin it, the bottom line is that it is still a sneaky business tactic, meant to dupe paying players (whom are keeping your company afloat amidst a sea of non-paying players) out of their money as much as possible, while attempting to cover your bases by making a post on a website that is not even frequented by the majority of players! Imagine if a magazine company posted on their website that going forward, all current magazine subscribers would no longer receive their magazines, unless every month they actively request that month's issueit's a completely ludicrous idea! How do you even justify that change? Is it just a matter of hoping that nobody notices the fine print, and unaware players continue to pay money for no benefit, lowering the cost to your company? Regards, [redacted] ***
Greetings, We can't comment on this particular account as no account was given here and the email does not appear to associate to any accounts in our systemWe also checked with Mr [redacted] and he was unable to find any correspondences using that email alias If a player has set up a recurring account, it will continue to bill until cancelled by the player or by billing support Whenever an account is cancelled by the player, an email confirmation is sent to the email on fileCancelling via billing support will yield a reference number In order to verify if the account was previously cancelled, you would need to provide one of those two things (the cancellation receipt email or the reference number) Unless the player can provide one of those, then we would be unable to honor a refund request as it appears that the account was never properly cancelled Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
for complaint: ***
I apologize if this is not the correct way to respond, but I could not see a way to update the complaint
I do not accept that this resolution has been resolved. I lost months of playing time and received weeks compensation. The company continues to blame the issue on my computer when the issue has been well documented on their own support website. It had nothing to do with my video drivers. I did attempt to install new drivers and to issues continued. This issue affects most 32bit players and SOE is well aware of the problem. I find their I was forced to implement my own workaround by installing a 2nd operating system for the game. I still have to use this operating system to play the game as it is still crashing in 32bit, almost months later. This is NOT a fix. It is simply a workaround to attempt to play the game that I paid for. And while having to reboot to play the game is annoying, I am not asking for compensation for this time, only the months when I couldn't play the game
SOE had a very stable game that ran well for everyone I knew
SOE decided to merge the game code with the code for the PlayStation (64bit) release
Update at the end of August completely broke the game for a week. It had nothing to do with video card/drivers. ALL 32bit users could not play the game
After a week SOE fixed the loading issue, but frequent crashes occurred preventing a playing from accessing large battles or playing for longer periods of time
These crashes are still occurring almost months later
Examples of other players having the same issue https://forums.station.sony.com/ps2/index.php?threads/32-bit-has-been-crashing-s...⇄ />
http://steamcommunity.com/app/218230/discussions/0/558749190675215253/ https://forums.station.sony.com/ps2/index.php?threads/bring-back-32bit-client.19...⇄ />
Issue tracked on the SOE Issue Tracker, listed on 8/and again on 10/
https://ps2issuetracker.com/browse/PS-
https://ps2issuetracker.com/browse/PS-
Regards,
*** ***
Unfortunately, Sony Online Entertainment does not posess the ability to process a refund for a purchase made through Steam's billing system as they are a separate company that processes their own individual transactions that we have no access to or control overAccording to the customer's
screenshot related to their correspondence through Steam it appears that the answer they are looking for was clearly given, and I quote:
"We do not offer refunds for Early Access Games."
In regards to the customer's claim of the refund being the responsibility of SOE it appears that they may have been mistaken by the following quote from Steam:
"Steam support does not provide support for Early Access titlesPlease contact the developers directly for any issues you encounter."
Steam's wording here could use some improvement as I can see where the confusion may stem from, however, this statement is in regards to technical support, which we do offer to all of our customers regardless of the medium in which they purchased our software fromAll billing support for purchases made with Steam need to be addressed by their support staff, which appears to have been addressed by Section of their billing policy
Regards,
*** **
Sony Online Entertainment
Unfortunately if you don't read emails we send, updates we post on our website, the game client, the official forums, Reddit, Facebook, or twitter, then I really don't know how you expect us to notify you of changesYou are free to consider all of that sneaky but I honestly have no idea what else we could have done to notify you
The product was never advertised as being a limited time offer then gone forever. The main selling point was immediate access to the game in it's early Alpha development stage. Any bugs, server downtime, and content changes are to be expected when purchasing access to a game at that stage. As for the sale, that's just a reality of the software business. That sale was over months after your purchase. Obviously, product placement on Steam is a good thing to have for a PC game maker. They offer tons of exposure, and routinely offer games cheaper than other outlets, and run exclusive sales. For instance, right now they are offering Payday for $7.49, whereas it's $everywhere else
Having said that, I'm willing to offer you a deal. We can't grant a refund of the difference in price, but I can get SC granted to your account, roughly splitting the difference with you. Would that work?
Sony Online Entertainment has a no refund policy, as per Section of our End User Licence Agreement:
"All fees are prepaid and non-refundableAll payments for
Virtual Goods are non-refundable; Virtual
Goods shall not be tradable or
transferable unless otherwise expressly agreed to in writing by SOE
Upon your acceptance of these terms, we have the right to automatically
charge your credit card the Account fee plus any applicable taxes we are
required to collect, and you authorize us to do so."
Despite this policy, we often will make exceptions and will offer a refund if it is requested within a reasonable time frame for a valid reasonIn this case, the customer's purchase took place on January 28th, and their original contact to request a refund based on a sale for the product was not submitted until July 27th, (Ticket # 140728-000142), nearly months after the original purchaseUnfortunately, this request is far outside of the time frame in which we are willing to permit an exception to our refund policyBeyond this, the customer also had access to this software during this month period that was specifically marketed and sold as early access to our game software
As of this time we will be standing by our policy and our decision in this case, and will not be offering a refund for the software
Regards,
*** *
Sony Online Entertainment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfiedThe Steam Support agent clearly states it is SOE's ( ***'s) responsibility to deal with itYou guys are clearly not dealing with itAlso the fact that the Steam Support clearly states it upto the "Third Party" to deal with it shows that it is infact possible, unless otherwise stated
It is your responsibility to take care of your customers and YOUR product which is listed on the Steam StoreSteam Support Stated "Please contact the developers directly for any issues you encounter".
You are also completely disregarding your CEO's statement on refundsIf you cannot support your own game through Steam or deal with Steam Store purchases, who exactly takes care of the game? Who receives the money?
Included you have completely ignored my statement about missing contentI did not receive forum access nor did I receive the other features included with Forum Access
Here are some workarounds for this issueRemove the key from my account and refund meContact Steam and sort it out and refund meProvide me with the content I payed for or be subject to legal action over fraud, this is if you cannot do two of the above mentioned
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The e-mail address I used for the account with SOE is *** and my username is ***I was unaware that I needed to look for a reference numberI assumed my account was properly cancelled because I was not receiving and mail/e-mail indication that my account was actively being billed despite the numerous e-mails I received for prior purchasesFurthermore, I have continuously had issues with SOE online systems not functioning properly and I do not believe this is a fault of mine that my account was not properly cancelledI have multiple documented examples of this from my recent interactions with SOE support over the past several months which can be provided if requestedUltimately, I was being charged for a membership that I was not aware I owned and was not reaping the benefits of.
In a previous response from Mr***, he stated, "Membership is based on the service periods on the account, not useMuch like a gym membership or cable." If this membership was compared to a membership for cable service, I would like to note that last year I moved residences and was not able to cancel my cable service at my previous residence until a couple months after I had movedThe cable company reimbursed the charges for the service I did not use since they were able to verify that I did not use itIf this membership is to be compared to that of a cable service, then I would expect the same treatment be applied by SOE.
Regards,
*** ***
After reviewing the account, we were unable to locate any cancellation before the contact in July of this year
Also, as to the technical difficulties mentioned, the only issue I can see concerns emailing our accounts administrator
From your included files, it appears you were replying to the customer service ticket and changing the recipients name--that doesn't work
The ticket specifically states, "Please do not reply to this message" as well as "Replies to this email will not receive a response"
It looks like you were able to contact our administrator after emailing him directly as requested
Currently, we can see that some of these charges were reversed by the bank, so we would be unable to consider any refund requests until that process has concluded
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The game wasn't even functional for several months and the issue that caused this entire problem was late July which not only I complained but hundreds of others on your forums as wellSeveral threads and pages of complaints in the main thread here: https://forums.station.sony.com/landmark/index.php?threads/landmark-steamsale-fo...⇄ As I stated I have found this unacceptable and will continue to work towards getting my refund until I doSOE can't just falsely advertise, screw over the people who tried to support them, take money and then go "ohh no refunds"Absolutely not acceptable
Regards,
*** ***
Greetings,
Our system sets a default value to all items placed on the broker, based on what the vendor price is
However, in order for an item to be listed, the player must either set a manual price or they have to manually click the List Item button
Unless that is done, the item
is not listed for sale
The default for a Krono in our game is copper (since the item has no vendor value), so either the price was manually set or the player has a customized UI that is set to do some of these steps for them (a custom UI would not be something created by SOE, and would be the responsibility of the player to configure.)
Krono are tradable items, and since they are traded with other players they are considered finalIf this item had been mistakenly sold to a vendor, we could have reversed the transaction--but unfortunately that is not the case here
This is a copy of the information sent to the player, and after a second review it is still correct:
There is no evidence of any broken mechanicThe broker does not sell things as soon as you put them in the boxYou have to also set the price and then list the itemLooks like this particular krono was listed at that price for about minutes then purchasedPlease keep in mind there are many people scanning sales to buy low and sell high 24/and it is imperative that sellers are extra careful when listing, as broker sales are final
Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have never cheated on a game a day in my lifeThe fact that they refuse to show any evidence to the contrary in itself us prof that they don't have anyGive me my money back and this can end...no other way Regards, [redacted]
Unfortunately the tech support department would not have access to logs giving us complete details of your system and all issues you encounterWe only have what you provide usAnd we only know you are having a problem when you contact us to let us knowWe would not be able to grant you more than the weeks of time that has already been grantedAlso even though there was a problem affecting some bit users it was not across the boardTroubleshooting still has to be done to find the exact problem a user is having And we can only help you do as much troubleshooting as you are willing to doBut on this issue you declined the very first step which does not give us any optionsI am sorry you encountered a problem, and we have already granted the time from when you contacted us to when you switched to a bit OSBut we would not be able to grant time from before you contacted support
If upon your original request for refund, you were simply directed to Steam support to get it, that would not have been a complete answer, I'm afraid The fact of the matter is that you made the purchase through Steam, and they have a strict no-refund policy As you did not make the purchase directly from us, there is no transaction to refund As for the forums, I was able to log in there with your account without issue Do you have the correct link? https://forums.station.sony.com/landmark/index.php
Unfortunately releasing specifics on detection, no matter how minor it may seem, can be used to avoid further detection in the futureTherefor as a policy those details are never released as it would compromise our ability to police this activity
The offer was through Midnight Sunday night, so once it was Monday, that offer was expired I believe they actually left the refund option available until mid-morning Monday morning, to catch any stragglers It sounds like you didn't see the next Tweet a couple hours later that said "we've asked Valve to allow self-refunds this weekendThey are awesome to work withWe'll let you know more as we do." If you didn't see any of it until Monday, then I apologize that you missed it altogether Please bear in mind that this refund offer was temporary and a special case that was worked out with Steam As I'm sure you're aware, Steam's refund policy that you agree to when you purchase from them is no refunds (as is ours and most of the software industry)
QFormat="true" Name="Normal"/> / [redacted] Style Definitions */ I apologize that you made the purchase and ended up disappointment, but it was ill-advised to do that going in knowing the system requirements Minimum System Requirement are posted for a reason, and that is to set a benchmark for what hardware you would need to have to be able to expect to play the game and for us to provide support for I'm unfamiliar with exactly what forum post you are referring to You can provide a link if you like It is most likely that someone said that we would not specifically prevent you from entering the game below minimum specifications, but that does not mean to ignore them It means that some machines might work, but no guarantees What you should have done was contact our Customer Service department before your purchase to ask if you could reasonably expect to play on your machine We would have said not to buy it, as your computer is far below minimum specifications It was not made with gaming in mind at all.With regards to a refund, we offered a refund opening weekend for a very limited time only, due to a controversy involving a game mechanic This was for people who purchased the game on the first day who were upset about a specific decision the developers had made We were able to work with Steam to get them to offer refunds for that first weekend As they are a completely different company with whom the purchases were made, the refunds would have to come from them As that time has now passed, purchasers are now bound by the regular Steam refund policy, which is no refunds It should be noted that SOE, as with most software companies, also has the same no refund policies Furthermore, it seems you are mistaken about what the payment was for The game will be free to play once it is actually released It is currently offered as part of the Early Access Program on Steam It is clearly stated that you are paying for access to the game at this stage of development to help test and participate in the development of the game.Steam Refund Policy hereYou can find out more about H1ZEarly Access and the concept behind early access in helping to build the game here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Removing one of the core benefits of a subscription, and "updating subscribers via social media" does not cut itPeople who are not actively playing would not be checking social media, and mass mailings generally go straight into Spam e-mail foldersI would wager that the vast majority of people who ARE actively playing still do not see your social media postings eitherIt's a nice thoughtfor the 5% of people who actively look at commercial postings on social media websites.Any way you try to spin it, the bottom line is that it is still a sneaky business tactic, meant to dupe paying players (whom are keeping your company afloat amidst a sea of non-paying players) out of their money as much as possible, while attempting to cover your bases by making a post on a website that is not even frequented by the majority of players! Imagine if a magazine company posted on their website that going forward, all current magazine subscribers would no longer receive their magazines, unless every month they actively request that month's issueit's a completely ludicrous idea! How do you even justify that change? Is it just a matter of hoping that nobody notices the fine print, and unaware players continue to pay money for no benefit, lowering the cost to your company? Regards, [redacted] ***
Greetings, We can't comment on this particular account as no account was given here and the email does not appear to associate to any accounts in our systemWe also checked with Mr [redacted] and he was unable to find any correspondences using that email alias If a player has set up a recurring account, it will continue to bill until cancelled by the player or by billing support Whenever an account is cancelled by the player, an email confirmation is sent to the email on fileCancelling via billing support will yield a reference number In order to verify if the account was previously cancelled, you would need to provide one of those two things (the cancellation receipt email or the reference number) Unless the player can provide one of those, then we would be unable to honor a refund request as it appears that the account was never properly cancelled Regards
My username for SOE is ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
for complaint: ***
I apologize if this is not the correct way to respond, but I could not see a way to update the complaint
I do not accept that this resolution has been resolved. I lost months of playing time and received weeks compensation. The company continues to blame the issue on my computer when the issue has been well documented on their own support website. It had nothing to do with my video drivers. I did attempt to install new drivers and to issues continued. This issue affects most 32bit players and SOE is well aware of the problem. I find their I was forced to implement my own workaround by installing a 2nd operating system for the game. I still have to use this operating system to play the game as it is still crashing in 32bit, almost months later. This is NOT a fix. It is simply a workaround to attempt to play the game that I paid for. And while having to reboot to play the game is annoying, I am not asking for compensation for this time, only the months when I couldn't play the game
SOE had a very stable game that ran well for everyone I knew
SOE decided to merge the game code with the code for the PlayStation (64bit) release
Update at the end of August completely broke the game for a week. It had nothing to do with video card/drivers. ALL 32bit users could not play the game
After a week SOE fixed the loading issue, but frequent crashes occurred preventing a playing from accessing large battles or playing for longer periods of time
These crashes are still occurring almost months later
Examples of other players having the same issue
https://forums.station.sony.com/ps2/index.php?threads/32-bit-has-been-crashing-s...⇄ /> http://steamcommunity.com/app/218230/discussions/0/558749190675215253/
https://forums.station.sony.com/ps2/index.php?threads/bring-back-32bit-client.19...⇄ /> Issue tracked on the SOE Issue Tracker, listed on 8/and again on 10/
https://ps2issuetracker.com/browse/PS-
https://ps2issuetracker.com/browse/PS-
Regards,
*** ***
Unfortunately, Sony Online Entertainment does not posess the ability to process a refund for a purchase made through Steam's billing system as they are a separate company that processes their own individual transactions that we have no access to or control overAccording to the customer's
screenshot related to their correspondence through Steam it appears that the answer they are looking for was clearly given, and I quote:
"We do not offer refunds for Early Access Games."
In regards to the customer's claim of the refund being the responsibility of SOE it appears that they may have been mistaken by the following quote from Steam:
"Steam support does not provide support for Early Access titlesPlease contact the developers directly for any issues you encounter."
Steam's wording here could use some improvement as I can see where the confusion may stem from, however, this statement is in regards to technical support, which we do offer to all of our customers regardless of the medium in which they purchased our software fromAll billing support for purchases made with Steam need to be addressed by their support staff, which appears to have been addressed by Section of their billing policy
Regards,
*** **
Sony Online Entertainment
Unfortunately if you don't read emails we send, updates we post on our website, the game client, the official forums, Reddit, Facebook, or twitter, then I really don't know how you expect us to notify you of changesYou are free to consider all of that sneaky but I honestly have no idea what else we could have done to notify you
The product was never advertised as being a limited time offer then gone forever. The main selling point was immediate access to the game in it's early Alpha development stage. Any bugs, server downtime, and content changes are to be expected when purchasing access to a game at that stage. As for the sale, that's just a reality of the software business. That sale was over months after your purchase. Obviously, product placement on Steam is a good thing to have for a PC game maker. They offer tons of exposure, and routinely offer games cheaper than other outlets, and run exclusive sales. For instance, right now they are offering Payday for $7.49, whereas it's $everywhere else
Having said that, I'm willing to offer you a deal. We can't grant a refund of the difference in price, but I can get SC granted to your account, roughly splitting the difference with you. Would that work?
Sony Online Entertainment has a no refund policy, as per Section of our End User Licence Agreement:
"All fees are prepaid and non-refundableAll payments for
Virtual Goods are non-refundable; Virtual
Goods shall not be tradable or
transferable unless otherwise expressly agreed to in writing by SOE
Upon your acceptance of these terms, we have the right to automatically
charge your credit card the Account fee plus any applicable taxes we are
required to collect, and you authorize us to do so."
Despite this policy, we often will make exceptions and will offer a refund if it is requested within a reasonable time frame for a valid reasonIn this case, the customer's purchase took place on January 28th, and their original contact to request a refund based on a sale for the product was not submitted until July 27th, (Ticket # 140728-000142), nearly months after the original purchaseUnfortunately, this request is far outside of the time frame in which we are willing to permit an exception to our refund policyBeyond this, the customer also had access to this software during this month period that was specifically marketed and sold as early access to our game software
As of this time we will be standing by our policy and our decision in this case, and will not be offering a refund for the software
Regards,
*** *
Sony Online Entertainment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfiedThe Steam Support agent clearly states it is SOE's ( ***'s) responsibility to deal with itYou guys are clearly not dealing with itAlso the fact that the Steam Support clearly states it upto the "Third Party" to deal with it shows that it is infact possible, unless otherwise stated
It is your responsibility to take care of your customers and YOUR product which is listed on the Steam StoreSteam Support Stated "Please contact the developers directly for any issues you encounter".
You are also completely disregarding your CEO's statement on refundsIf you cannot support your own game through Steam or deal with Steam Store purchases, who exactly takes care of the game? Who receives the money?
Included you have completely ignored my statement about missing contentI did not receive forum access nor did I receive the other features included with Forum Access
Here are some workarounds for this issueRemove the key from my account and refund meContact Steam and sort it out and refund meProvide me with the content I payed for or be subject to legal action over fraud, this is if you cannot do two of the above mentioned
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The e-mail address I used for the account with SOE is *** and my username is ***I was unaware that I needed to look for a reference numberI assumed my account was properly cancelled because I was not receiving and mail/e-mail indication that my account was actively being billed despite the numerous e-mails I received for prior purchasesFurthermore, I have continuously had issues with SOE online systems not functioning properly and I do not believe this is a fault of mine that my account was not properly cancelledI have multiple documented examples of this from my recent interactions with SOE support over the past several months which can be provided if requestedUltimately, I was being charged for a membership that I was not aware I owned and was not reaping the benefits of.
In a previous response from Mr***, he stated, "Membership is based on the service periods on the account, not useMuch like a gym membership or cable." If this membership was compared to a membership for cable service, I would like to note that last year I moved residences and was not able to cancel my cable service at my previous residence until a couple months after I had movedThe cable company reimbursed the charges for the service I did not use since they were able to verify that I did not use itIf this membership is to be compared to that of a cable service, then I would expect the same treatment be applied by SOE.
Regards,
*** ***
After reviewing the account, we were unable to locate any cancellation before the contact in July of this year
Also, as to the technical difficulties mentioned, the only issue I can see concerns emailing our accounts administrator
From your included files, it appears you were replying to the customer service ticket and changing the recipients name--that doesn't work
The ticket specifically states, "Please do not reply to this message" as well as "Replies to this email will not receive a response"
It looks like you were able to contact our administrator after emailing him directly as requested
Currently, we can see that some of these charges were reversed by the bank, so we would be unable to consider any refund requests until that process has concluded
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The game wasn't even functional for several months and the issue that caused this entire problem was late July which not only I complained but hundreds of others on your forums as wellSeveral threads and pages of complaints in the main thread here: https://forums.station.sony.com/landmark/index.php?threads/landmark-steamsale-fo...⇄ As I stated I have found this unacceptable and will continue to work towards getting my refund until I doSOE can't just falsely advertise, screw over the people who tried to support them, take money and then go "ohh no refunds"Absolutely not acceptable
Regards,
*** ***
Greetings,
Our system sets a default value to all items placed on the broker, based on what the vendor price is
However, in order for an item to be listed, the player must either set a manual price or they have to manually click the List Item button
Unless that is done, the item
is not listed for sale
The default for a Krono in our game is copper (since the item has no vendor value), so either the price was manually set or the player has a customized UI that is set to do some of these steps for them (a custom UI would not be something created by SOE, and would be the responsibility of the player to configure.)
Krono are tradable items, and since they are traded with other players they are considered finalIf this item had been mistakenly sold to a vendor, we could have reversed the transaction--but unfortunately that is not the case here
This is a copy of the information sent to the player, and after a second review it is still correct:
There is no evidence of any broken mechanicThe broker does not sell things as soon as you put them in the boxYou have to also set the price and then list the itemLooks like this particular krono was listed at that price for about minutes then purchasedPlease keep in mind there are many people scanning sales to buy low and sell high 24/and it is imperative that sellers are extra careful when listing, as broker sales are final
Regards
The only account information is just my email address and I guess the username ***