Dayl Graves Dealership

Ms [redacted] has been to our service department on three separate occasions.The first visit was on January 11, for a broken door handleWerepaired her door handleMs [redacted] paid her bill and left.The second visit on April 21, Ms [redacted] complained about anoise in her brakes, the blower fan making noise and the air conditioning notblowing coldWe diagnosed a rock in her brake caliper that was removed.We also found a leak in the Air conditioning systemThe leak was comingfrom the air conditioning pressure switch, which we replacedA pressuretest was done and the air conditioning system showed no leaks and wasblowing coldDuring this inspection we found a large amount of debris thatincluded leaves and small sticks in the fan motor area and associated ductworkWe removed as much of this debris as possible and informed her ofthisMs [redacted] paid her bill and left The third visit on July 14, (days later) Ms [redacted] complainedthat her air conditioning was not very coldUpon inspection we found a leakin the air conditioning evaporator and gave her an estimate for repairsMs[redacted] then stated that she should not have to pay for the repairs and that itis our fault it doesn't workWe explained to Ms [redacted] that she had had adifferent problem with her air conditioning than what we had fixed before.This was unacceptable to Ms [redacted] We explained to her that we re-charged her air conditioning system, but that it will not work for very long.We did not charge Ms [redacted] for the diagnostic or re-charging of her airconditioning system during this visitMs [redacted] then left the dealershiptelling everyone she passed of the poor experience she had experienced andthat she would not be coming back.Dayl Graves, Inc understands the frustration Ms [redacted] has had withher vehicleWe gave a fair and honest diagnosis of her problemsOver thelast years Dayl Graves, Inc has done our very best every day to put thecustomer at the center of everything we doUnfortunately, in this case Ms[redacted] thinks otherwise

From: [redacted] [mailto: [redacted] @gmail.com] Sent: Saturday, August 06, 6:AMTo: Complaints Subject: Re: You have a new message from the Revdex.comI contacted General Motors and filed a complaintTheir representative called the dealership and spoke to themSomeone at the dealership offered a ten percent discount on repairs.That information was relayed to meOn the 3rd attempt to get an accurate assessment of the air conditioning problem- a mechanic told me that in order to finally repair my air conditioning....They would need to pull the dashboardAnd the cost would be over $1,Added to what I already paid the total for repairs is over $1,600.00.A ten percent discount does not do much when the bill is that high.My Buick Lucerne has less than 114,thousand milesAnd it was kept in a garage for all but one year.I will get several other estimates before I pay that much.I want to thank the Revdex.com and General Motors for their helpI will take my car somewhere else for the repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Multiple mistakes were made on behave of both business involvedDocuments were electronically scanned to my account at Alliance Business Services and never applied to my account until after making multiple phone calls to both businessSo far to date I have not been able to have a single payment processed to my account automatically without having to call and ask why I am getting statements that are showing past dueTo start with I was not even received statements showing that it was past due until I received a letter showing a write to cure default.I really don't care if they are currently holding an A+ rating with the Revdex.comIt is impossible for me to believe that I am the only one having this many problems getting a payment processed or processed to the correct accountIt is my true believe that this matter is much deeper and more involved than I am currently seeingI believe that a general audit should be done on a much larger scale than only my account
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This matter does not look like it will come to resolution from the response given
Regards,
*** ***

This letter serves in response to the Revdex.com complaint (ID #[redacted]) of Mr. [redacted] which was received by Alliance Business Services on approximately January 29, 2016. For future reference, please note that Alliance Business Services is a division of Alliance Collection Agencies, Inc. (a Revdex.com...

member with an A+ rating). Alliance Business Services is the line of business that monitors non-defaulted medical lines of credit on behalf of hospitals and medical providers. Alliance Business Services is not owned by the Marshfield Clinic, as Mr. [redacted] mentioned in his complaint.In response to the complaint Mr. [redacted] submitted, a review of all account notes was conducted, as was a review of all phone call recordings on this account. The account in question (ABS Account #[redacted]) is a medical line of credit contract that Mr. [redacted] entered into with the Marshfield Clinic.In review of the account there was an issue with Mr. [redacted]’s Health Savings Account (HSA) provider StoneEagle Services, Inc. (on behalf of HealthEquity, Inc.) providing payments. Part of the issue was that StoneEagle was making payments to a different medical provider (not affiliated with Marshfield Clinic) and it took some time for ABS staff, working with the other provider, to get those funds returned. What has also become apparent is that there was one instance of internal confusion about the processing of a payment from August 2015 (which has been corrected).Our staff has worked with this consumer and his HSA provider to apply the payments properly to this account and to keep Mr. [redacted] informed as to the status of the funds transferred to the correct provider and account. At present, it is my understanding that the billing issue has been corrected and that the account is current.While I empathize that this has been frustrating to Mr. [redacted], it appears that the billing issues on this account have been addressed and corrected. Please inform Mr. [redacted] that there are no late fees or charges on this account, and any interest will only be charged at the rate agreed upon in accordance with the terms of the medical line of credit contract which Mr. [redacted] entered into with Marshfield Clinic.If Mr. [redacted] has additional questions, or if we can provide any other information, I would ask him to call and speak with Alliance Business Services at ###-###-####.Very truly yours,[redacted]

Ms. [redacted] has been to our service department on three separate occasions.The first visit was on January 11, 2016 for a broken door handle. Werepaired her door handle. Ms [redacted] paid her bill and left.The second visit on April 21, 2016 Ms [redacted] complained about anoise in her brakes, the blower fan...

making noise and the air conditioning notblowing cold. We diagnosed a rock in her brake caliper that was removed.We also found a leak in the Air conditioning system. The leak was comingfrom the air conditioning pressure switch, which we replaced. A pressuretest was done and the air conditioning system showed no leaks and wasblowing cold. During this inspection we found a large amount of debris thatincluded leaves and small sticks in the fan motor area and associated ductwork. We removed as much of this debris as possible and informed her ofthis. Ms. [redacted] paid her bill and left.
The third visit on July 14, 2016 (85 days later) Ms. [redacted] complainedthat her air conditioning was not very cold. Upon inspection we found a leakin the air conditioning evaporator and gave her an estimate for repairs. Ms.[redacted] then stated that she should not have to pay for the repairs and that itis our fault it doesn't work. We explained to Ms. [redacted] that she had had adifferent problem with her air conditioning than what we had fixed before.This was unacceptable to Ms. [redacted]. We explained to her that we re-charged her air conditioning system, but that it will not work for very long.We did not charge Ms. [redacted] for the diagnostic or re-charging of her airconditioning system during this visit. Ms. [redacted] then left the dealershiptelling everyone she passed of the poor experience she had experienced andthat she would not be coming back.Dayl Graves, Inc understands the frustration Ms. [redacted] has had withher vehicle. We gave a fair and honest diagnosis of her problems. Over thelast 66 years Dayl Graves, Inc has done our very best every day to put thecustomer at the center of everything we do. Unfortunately, in this case Ms.[redacted] thinks otherwise.

Just wanted to let you know that our agency will not be responding (for the 3rdtime) to Mr. [redacted] for Revdex.com complaint #[redacted].  We feel we have adequately explained our position on this issue through the previous responses.  Please let me know if you have any further questions.Thank you![redacted]Compliance & Licensing SpecialistAlliance Collection Agencies, Inc.

From: [redacted] [mailto:[redacted]@gmail.com] Sent: Saturday, August 06, 2016 6:17 AMTo: Complaints <[email protected]>Subject: Re: You have a new message from the Revdex.comI contacted General Motors and filed a complaint. Their representative called the dealership and spoke to them. Someone at the dealership offered a ten percent discount on repairs.That information was relayed to me. On the 3rd attempt to get an accurate assessment of the air conditioning problem- a mechanic told me that in order to finally repair my air conditioning....They would need to pull the dashboard. And the cost  would be over $1,100.00. Added to what I already paid the total for repairs is over $1,600.00.A ten percent discount does not do much when the bill is that high.My 2006 Buick Lucerne has less than 114,000 thousand miles. And it was kept in a garage for all but one year.I will get several other estimates before I pay that much.I want to thank the Revdex.com and General Motors for their help. I will take my car somewhere else for the repairs.