Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint MrGoss is right when he says that it is not his individual office responsible for all this mess It is the [redacted] company as a whole who is responsible and dragging their feet on the matter It was also NOT Mr Goss & associates who released the mans sensitive information to me When this man was added to my policy, my first conclusion was that it was fraudulent I thought this stranger was trying to get away with adding himself onto my policy and hoping I would never notice I quickly called the [redacted] number and spoke with a man about what was going onHe too thought this stranger was performing a type of insurance fraud/identity theft So he offered up that mans personal information to me over the phoneI was preparing to file a police report against the man Then when I went in person to the office of Goss & Associates, he informed me that the man had nothing to do with it and it was all an honest mistakeNevertheless, I was given his very sensitive information by the [redacted] company I'm sure they have strict privacy policies when you don't have a combined policy But this Stranger was placed on my policy as if he were my son or husband, so I had access to his information When I was in person with Mr.Goss, I was there to have the stranger removed from my policy, to be sure my address was correct, and to have the adjustment made to get a refund for the additional money that had been drafted from my accountI went IN PERSON to take care of everything I needed to Then I find out yesterday 9/15/that I have beenDENIED my refund, the man is STILL on my policy, and they Still have me listed in an apartment! And to add insult to injury, they will be drafting another payment from my account for this strangers insurance! It's absolutely insane! Except that I have now suspended my account so no money can be drafted out And now I'm told, I need to go back to the Goss & associates office and do everything I already did all over again because it wasn't done the first time! That's the part I hold Goss & associates responsible forEverything should have been resolved when I went in person the first time [redacted] as a whole is responsible for the poor customer serviceThe blatant refusal to make their wrong, rightThe lack of ownership in their mistake and quickly resolving the issueInstead, they're trying to draft more money from my account! It's so ludicrous! So not only have they not made it right, they continue to do me wrong! [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint MrGoss is right when he says that it is not his individual office responsible for all this mess It is the [redacted] company as a whole who is responsible and dragging their feet on the matter It was also NOT Mr Goss & associates who released the mans sensitive information to me When this man was added to my policy, my first conclusion was that it was fraudulent I thought this stranger was trying to get away with adding himself onto my policy and hoping I would never notice I quickly called the [redacted] number and spoke with a man about what was going onHe too thought this stranger was performing a type of insurance fraud/identity theft So he offered up that mans personal information to me over the phoneI was preparing to file a police report against the man Then when I went in person to the office of Goss & Associates, he informed me that the man had nothing to do with it and it was all an honest mistakeNevertheless, I was given his very sensitive information by the [redacted] company I'm sure they have strict privacy policies when you don't have a combined policy But this Stranger was placed on my policy as if he were my son or husband, so I had access to his information When I was in person with Mr.Goss, I was there to have the stranger removed from my policy, to be sure my address was correct, and to have the adjustment made to get a refund for the additional money that had been drafted from my accountI went IN PERSON to take care of everything I needed to Then I find out yesterday 9/15/that I have beenDENIED my refund, the man is STILL on my policy, and they Still have me listed in an apartment! And to add insult to injury, they will be drafting another payment from my account for this strangers insurance! It's absolutely insane! Except that I have now suspended my account so no money can be drafted out And now I'm told, I need to go back to the Goss & associates office and do everything I already did all over again because it wasn't done the first time! That's the part I hold Goss & associates responsible forEverything should have been resolved when I went in person the first time [redacted] as a whole is responsible for the poor customer serviceThe blatant refusal to make their wrong, rightThe lack of ownership in their mistake and quickly resolving the issueInstead, they're trying to draft more money from my account! It's so ludicrous! So not only have they not made it right, they continue to do me wrong! [Provide details of why you are not satisfied with this resolution.] Regards,